This home has experienced numerous issues with Sparklight through the years. It has been very frustrating to us. Even purchased the highly recommended EERO last year. Recently, issues flared again and were not correctible with your phone representatives. Your field representative Cheyenne came to our home a couple weeks ago. She spent two hours here checking everything inside and out. She found and corrected a number of issues. How pleased we were to see a female employee as she continued to search and find all issues and correct them! When she left, she noted her corrections. She was courteous, pleasant and tenacious until she discovered and corrected the issues. I waited a few days before writing this review to make certain there were no more problems. It is especially great when a company representative cares enough to stay on task and get to the bottom of whatever is causing the problems. Should we need Internet assistance again, we will be requesting Cheyenne! Thank you, Cheyenne! read more

Hello Mike Valdez is a very good man he keeps my internet and TV running smoothly he is the best ! read more

Reply to "business owner" - absolutely not reaching out to customer service, especially the 800 #. My original comment "customer service sucks", that's them. I had to turn WiFi off so I could get cell service! HORRIBLE service in Caldwell, ID. Don't waste your money or time. Customer service sucks! read more

Although getting through to them on the phone is agonizingly futile, we had a drop in our gigabyte WiFi connectivity and needed help. Since calling did no good, we drove to the Nampa office and explained our issue. The overworked assistant immediately arranged for their technical department to send someone to our home. NEXT DAY he was there, diagnosed our issue and schedule a crew to run us some new lines. In five days three Workers appeared ready to fix the system. Because our home is 15 years old, they had to run completely new lines under our lawn and tunneled under 40 feet of driveway. They were here three full hours in near-ninety degree heat. Problem resolved. Brand new feeds to our system. Fast and clear. THANK YOU SPARKLIGHT! [The only reason for four instead of five stars is because of their abysmal call-in system. ] read more

Not impressed. I set up service online and chose to use my own equipment. Then noticed that they charged me for renting their equipment. Called a couple days later to get that corrected and thought I was good to go. Today (Saturday) I am at my new rental home and the internet is not available because "you haven't picked up your equipment yet". And there is nobody available to talk to until Tuesday because it's a holiday weekend. Will very likely cancel altogether and find a better managed internet service provider. read more

This is one of the most incompetent internet companies in the country. Yet again this morning they randomly turned my internet off for 15 minutes while I was in the middle of doing something. They keep claiming my internet was not off yet it was. Earlier this year they turned the internet off for the entire Treasure Valley for days. Every time I call in they claim they cannot verify who I am. This is also a lie. These jackwagons belong in prison, not running a company. read more

Can not get ahold of customer service in Nampa Idaho . Paying for Gig of service and only getting maybe 200 download . And it's not even fiber still using coaxial . Aways an excuse why the system is down . Live in a rural area of Idaho . Wireless is not an option for us . Ready to contact the BBB . Sparklight get your buisness together read more

I called to pay my Bill, which Unbeknownst to me was overdue and the woman that answered got all angry and mean to me. I made one large payment on the phone and then she Hung Up on Me! I have not had service since!!! Please Contact Me So I can complete the transaction and Get My Service Back!!! read more

Worst Customer Service I've ever experienced in my 84 year lifetime. It's too painful to regurgitate all the bad experiences. A change address is too hard for Sparlight to provide service. No data base, wait forever on hold, no internet service for over two weeks in our new home. read more

Yall dont even deserve a star for one ur technician disconnected my service when I paid and the customer service is trash as well they won't comp u for any hassles and lie about call backs read more

Terrible WiFi connectivity daily! I couldn't avoid getting them at my apartments... SADLY Called many times about service cutting out, never fixed it read more

i'm getting 1/3rd the upload i'm paying for. i earn a living by streaming.....i can't stream with 19mbps upload at max, when i'm paying for and supposed to get close to 50mbps. yeah the upload is good but i'm not getting what i'm paying for. router and outside equipment were updated a month ago. read more

Sparklight - paying for 50mbpg...getting19 - Internet Service Providers Near Me - Nampa, Idaho

Way too much down time, terrible customer service, and not just me my daughter and several of her other workers have a home based business that Sparklight internet was making almost impossible to conduct, we all cancelled and went with MTE here in Weiser, slower connection but reliable, so far very happy with MTE. read more

Numerous attempts to contact ANYONE at SPARKLIGHT for service have all failed. They bill themselves as being a service company--but it seems they've not looked the word "service" in the dictionary. read more

constant outages!! Go somewhere else. For real. They suck. At least 5 outages in the last mont.

Timothy came by today and got my phone line up and going. EXCELLENT customer service! Thanks Tim

This is the fastest internet I've had! I've never had speeds over what is advertised with other companies. Getting 1,100 mbps download speeds on wifi is incredible, plus coverage through my entire home has been perfect. It's definitely needed with many devices and multiple security cameras. Customer service at this location has always been helpful. Best internet I've had. read more

Sparklight - Internet Service Providers Near Me - Nampa, Idaho

You Need a zero star. Although I am paid thru August and have online bank proof of early payment history through out my time with Sparklight , I received a past due notice last week that included a late charge. I was on hold at the customer service number for 45 minutes and never was able to chat online with a person, despite waiting another hour. frequent loss of internet including a serious regional outage lasting at least 12 hours in several areas. I know the responses I get will be the canned one that appears after several negative reviews here, as It can also be found on Sparklight site as a marketing statement. no options for cable internet in Ontario OR except this unreliable company that lacks customer service. read more

Terrible customer service, on hold for 30 minutes gave up. "You can chat on line," With who? A bot or AI generated. When I call a business I expect a real person to answer in a reasonable amount of time and not outsourced to another country. Billing service also bad. Example: Receive the bill on July 21, send payment July 22, new bill sent on July 26, received on July 28 with a late notice. They don't give a chance for the check to clear. No autopay either, I like to be in control of my money. read more

very crappy! No one at the local office or the long distance phone customer service number ever answered the phone and I waited over an hour! I tried live chat and waited and waited and still no live agent! I'm done with Sparklight! They recently jacked their prices and the internet acts up every now and again which is so annoying! I found a cheaper provider buy can't get hold of anyone to cancel my subscription. I tried logging in by using my account number and every time I click on the Submit button and it won't take me to the next page and nothing is missing in the information boxes I had to fill in nor was any of it incorrect! I will have to go to the local office to turn in my equipment and tell them in person to cancel since they are too incompetent to be of any help! Worst customer service and company ever!! read more

Literally the worst internet company I've gone through. Been here a year, never once received a single paper bill, email, text message or call about bills. I was never even told my due date upon signing up. The service goes down at least 3 times a month, with zero warning, help, or compensation. read more

Worthless company and a piss poor excuse of a"internet service ". I can't wait till Monday when I ditch this bs ass company. At least when it was Cable America it wasn't this bad. Constantly dropping service. I get service about 3 days out of the week and about 5 nights out of a week it drops. DON'T even bother with them. I know so many that are ditching them. Your mobile hotspot is more reliable than this garbage. read more

Gary - Made quick work of my internet problems. He diagnosed the problem and repaired the tangled mess of cables both internet and antenna. He even put a nice new box to house everything in! Awesome job Gary! read more

I paid my bill 7-10-25 just like I do the 10th of every month. The payment cleared my account 7-11, & sparklight acknowledged receipt of it 7-12-25. Yesterday 7-16-25 I received a message "just a friendly reminder that your sparklight bill is due in the next few days $280.45 (yeah that's what they charge monthly for cable without any premium channels & basic internet) due 19-jul-2025 & you have a new acct # !!! I called the # at the bottom of this stmt. they said to call anytime to talk to a dedicated team member-uh huh. No dedicated or otherwise team member, just this recorded message- " the call could not be completed due to technical difficulties." I then called the local office here in Nampa, Idaho, and 2 more #'s their sites said to call for help -anytime. I got the same recorded message each time at all of their SO-CALLED HELP #'s . Again today all of their anytime help #'s the same message. THE CALL COULD NOT BE COMPLETED DUE TO TECHNICAL DIFFICULTIES. Time for a BBB complaint, and I will find out what other options I have to lodge complaints. This is ridiculous, & someone at sparklight better not cut off my service because they say my bill is due 7-19. My bill is paid in full thru 8-9-25. I'd like to give less than 0 stars but you can't. read more

Garret the service tech came out on Sat night to fix our internet issue so I would have internet for work. He was nice, knowledgeable, fast and provided great customer service. read more

If I could give 0 stars I would so you lucky you getting 1 stars in the first place. First like how badly is your system setup at nampa is when you have to blame the hvac for the internet outage but you guys can't own up to your idiotic mistakes and say hey it's our bad we suck and we will make it right. But it gets worse, you guys go on the news and say guys it's fine we are almost done. This was at 11 am, now it's 12:48 am the next day. The power outage was at 6 am at least. I don't know if you guys can understand how long the time is because if you guys can't take ownership of your mistake you won't have the brain capacity to understand how long that was. Let me help you so you gotta thank me again for helping your little brain, the 18 hours with no internet is the same time to fly to Australia and fly half way back. If your little brain can't understand that I'll tell you this, 5 Superbowls could have already been finished with that time you guys cause people to lose internet. Embarrassing how you guys won't take responsibility and are just straight up liars. I'm not a betting man but if I did bet, you guys would come in and reply to this telling me to call and contact you guys with a phone number so you guys can understand what went wrong. Maybe have backups in your building so you guys won't overheat. A one year old would have created a better plan than this bs. The worse thing is I did call and they said they will make me call billings just to get compensation but I can't call until the issue Is resolved. The funny thing is that you guys still haven't fixed the issue. And the more sad thing is the terms and condition says that my compensation will be capped. That's pretty sad because I think we deserve more for the poor situation you guys put us in. Maybe don't lie on the news and maybe you should issue a sincere apology to every single person that was affected and don't issue the appolgy saying hey customer and address us with our names. My free advice to you, go to business school where you will learn customer service because clearly you do not know what customer service is. Value wise would be decent but paying for unlimited but not having that unlimited internet for a day seems pretty limiting to me. read more

The fiber-rich network delivers speed, reliability & value. Gig speeds and Unlimited data are available. Mitchell, Indiana 47446, United Data, 200MBPS : $79.00 counting help the U.S. Government ACP Program $30.00 Discount as of 01/23/2023. Thanks to Account Specialist. read more

I needed internet service. The internet itself is great and the customer service on the phone was excellent. HOWEVER, the technician that came out to my house was unbelievably rude. His name was Rashad. He was sighing and obviously didn't want to be there. He asked if we had a power strip or extension cord so that he could plug in the necessary devices. We had only moved in a couple days before and did not. We didn't understand why he didn't have one if it was necessary for the service. We asked if we were going to need to get one and he said "if you want internet!" So my sister went to the store to get one and he came into the house and ordered me to call her and tell her to hurry up "because he had a lot of other work to get done". She was stuck in traffic. He became more impatient and irritated after the app wouldn't work on my phone. My step dad was trying to ask him questions and he would say things like "I don't know what you're talking about." He then left before the job was done and I spend another hour to 1.5 hours on the phone with a wonderful rep named Jocelyn to try and get the internet set up. The whole ordeal ended up taking about 4 hours. It was insane. I've never had someone be so bluntly rude and order me around my house! Then he didn't even finish the work. I have never received such appalling customer service. read more

Theyre reliable and flexible. I was a little behind in my payment and they worked with me

Our internet has been going out every day, multiple times a day for months, we finally contacted them last month after the problem didn't resolve itself and they said they were working on fixing the lines and it is STILL going out constantly. This seems to be a recurring problem and they absolutely will not help you if you are unlucky enough to be affected. DO NOT USE SPARKLIGHT! read more

Just moved to the area and was stoked on using this provider. Sadly they have horrible customer service and have a huge lack of communication skills. No one showed up on my install date. It took 3 people over the course of 24hr to finally tell me someone messed up on their end for scheduling. To remedy the situation, I was told a phone call would take place to get install asap. Well. That never happened either. When I reached out to follow up (again and again) 3 days dealing with this issue, the ticket had been "escalated" and would receive a call in "15 min" of course.... Hours later no one called. I requested a refund which I got immediately. Centurylink will be providing me service asap and has better pricing. read more

i have had internet from this company for many years and just recently i moved got it set up in the house and started having issues with speeds they have replaced the modem and router and yet i still have slow speeds when i call in to see what they will do about it they just tell me it on your end not ours but whenever i go and check everything hard wire to the modem and still slow speeds they have sent a tech out 3 times in the last month and always come back with they didn't find anything they would rather just take your money than fix and issue fuck this shit ass company and blaming their customers for the problem don't go with sparklight at least centurylink is reliable with the speeds they say they provide sparklight doesn't care about you at all read more

While I DO believe "anyone" is a better solution than "Century Stink"....I must question the sanity and business acumen of a company that continually bombards my POBox in FLORIDA with numerous offers for Idaho internet??? Just because I own several investment properties? SAVE YOUR FUC*ING MONEY---buy better lists---stop using Idaho tax addresses for solicitation! All Sparkfu*k is doing is pis*ing me off---and wasting both prinitng and mail costs....to a property owner 3000 miles away! Hardly seems sensible, does it? Sorry y'all have to choose 'tween Century Stink and Sparkfu*k..... *****STOP IMMEDIATELY!!!! NO MORE CONTACT!!!! NO MORE MAIL!!!! NO MORE SOLICITATION!!!******* *********************U P D A T E *********************** Sparkfu*k posted tghis auto-gen message to my review--wow....more great customer service!!! N O T--- April V. Business Manager 1/5/2022 "Hello Sanford. We are truly sorry to hear you feel this way. Please feel free to send us a private message with your contact information. Thanks." TOO BAD Y'ALL UP IN SPUDVILLE HAVE SUCH CRAPPY CHOICES FOR INTERNET--- read more

Austin arrived promptly (actually ahead of scheduled time) and after asking a few questions, realized I wanted something different than what was ordered. He helped me change the order to get what I wanted and needed. As I don't speak "Geek" and am technology impaired, he patiently explained things and went out of his way to make sure I understood it all. As an "older" person, I greatly appreciated his patience, knowledge and assistance. It is rare to enjoy a visit from a repair/service technician, but I can honestly say I was sorry when he solved all problems and left. read more

Austin Lawshe was great installing Sparklight and getting my internet back. As far as Sparklight, I will wait to leave a review until I've had the time to see how it performs. Thanks, Austin .. read more

I want to express my satisfaction with a great Aaron Walker. I had trouble with my phone connectivity for a while and had two technicians over. The problem has not been solved until Aaron came in and did what needed to be done and now my phone and computer work at the same time. THANK YOU, Aaron! read more

Once their increased service included Gem County, Sparklight has become one of the most reliable cable providers in Idaho. I've read they're offer their cable services using dish. 5 stars read more

My service was cut off without notice. When I called them it turned out they went to paperless billing without notifying me so I didn't get a bill and wasn't aware of the payment needed. Trying to iron this out on the phone was a nightmare. Nothing but lies, excuses and poor customer service. read more

service was cut off even though I paid every month. I called to find out there was a rate hike several months ago. Why didn't I know about it? I wasn't getting my emailed bill BECAUSE IT WAS A CABLEONE ACCOUNT. CableOne was replaced by Sparklight and they just kept sending the bill to a discontinued email address instead of providing good customer service and mailing a bill to me. read more

Mary in the Nampa office was amazing! I was told the wrong business hours by a customer service rep and after checking the hours online, had ended up driving to the office after they had closed. I happened to get the attention of a gentlemen who had Mary come out into the parking lot to help me get my service transferred. She went above and beyond for me and I couldn't be more grateful! read more