Very bad quality. They charged extra. Will never book from them. Even the service was not good

We needed a "move out" thorough cleaning. We are both in our 80s so past doing more than a light cleaning. Two days before the cleaning date, I had an email to say the booking had been cancelled. Our realtor scouted around and found there was no one else available. There was just days to go before the closing so they left us in the lurch. The excuse was that they had no team in the area. They had plenty of time to let us know long before this. This was no last minute booking. If there was something less than one star I would use it. I'm beyond disgusted at the sheer unprofessionalism. read more

We purchased an older home and my realtor gifted us a full deep cleaning service, he added extra to clean more areas, I paid for more cleaning of the windows and I even tipped a decent amount. We were extremely disappointed with the result. We had to do more cleaning and wiping down before we even put anything on the surfaces. My wife had to put more time to sanitize which we also paid for. I cannot recommend their service ton anyone what so ever. read more

Sparkling and Beyond Cleaning Services of Hayward - Home Cleaning Near Me - Hayward, California

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I reached out to multiple vendors regarding electrostatic cleaning for our garage gym. Sparkling and Beyond cleaning had the most competitive pricing with great communication. They were able to provide same day service upon my request and their cleaner showed up early, and performed the electrostatic cleaning in a professional and timely manner. They have great processes in place to ensure timely and efficient execution of their services and also provided a receipt/invoice upon completion of the work. Will definitely work with again in the future and highly recommended for anyone looking for a reputable cleaning vendor/company! read more

Sparkling and Beyond Cleaning Services of Hayward - Our Garage Gym =) - Home Cleaning Near Me - Hayward, California

This company should be re-name Sloppy Cleaning Service. Our tenant hired the company to do a move out package which charged closed to $800. When we got our home back days later we found used contact lenses in the corner of the bathroom. Underneath our little carpet just in the door there were black dirt that look like hasn't been clean for 2 years. When remove the stove top, flakes of food debris fell out like snow flakes. We took care of those. However, when our new tenant finally got ready to move in, they vacuumed out hair which jammed up their carpet cleaner, and it wasn't even half of our smallest room. I called this company up, hoping they would make it right. They refused saying it's more than 24 hours. See the photo for yourself. Any non-professional can clean better than that. read more

Sparkling and Beyond Cleaning Services of Hayward - Hair jammed up carpet cleaner try to clean a small room, after this company "clean" our home. - Home Cleaning Near Me - Hayward, California

Real experience please read if your trying to book with this company.. First off I'm pregnant with a toddler and I needed someone to come clean the house since it's hard for me to bend or lift. I called and got a good price, the Woman who helped me was nice, she mentioned that she would send someone out to my house between 9 am-11 am and my card wouldn't be charged til after service. 12 pm comes and no one is here, 1 pm comes no one is here. I call the lady who helped me and she says that the person who was supposed to clean my home went to the wrong address and they left.. but I don't believe that because I didn't receive not ONE phone call from the person who was supposedly to came to my house. Then I get an email stating my card has been charged and thank you for the service .. I called to resolve it and the lady offered to send a male out to my house at 4 pm and he would be here until 8 pm. Mind you I am a Woman with a Child I do not want a Man at my house that late! So I declined then asked for a refund. I got my refund and tried calling other companies but no one was available so I texted this company back and asked if they could please work with me to get someone a Woman crew out to my house the next day & got a text back saying they can't send someone out til MONDAY.. so I'm thinking this is some third party company. That's fraud So now my day has been ruined. I miss my appts waiting. My child misses out on his daily activities & I wouldn't recommend this company at all. If you need someone reliable and it's emergency just go to a more professional place & you'll be happy you did. I have a lot of Mom friends who are also looking for a home cleaning service and I will tell them all to stay away from this place. They are unprofessional, they do not show up, & not worth the stress . read more

I contacted this company late last week to schedule for Wednesday, May 26th. Three workers arrived on time, requested a walk-thru to make sure they understood the job and then got to work! They all worked hard, efficiently and thoroughly. The job was done very satisfactorily and on schedule. And I was charged just what I was quoted. I don't do this often but if and when I need to do it again I'll definitely call this company. PS: I just went up to the bathroom they cleaned. The sun had come out since they left-I was astonished-the bathroom shown! The bathtub gleamed!! Our house is 40 years, we've been in it for 35 years and this bathroom has never looked like this before today...WOW! read more

I'm updating the review because they reached out wanting to fix the issue. Ryan and the crew came over and put a lot of effort in mitigating the problem. We also especially appreciate the humility in admitting the mistake and taking the responsibility, it's rare these days. Talking with him directly has given me more trust in the service, so much so i end up continuing the monthly service with them. My only constructive feedback for the HQ to improve its comminations, have a better response rate than 2-3 days per message. read more

Sparkling and Beyond Cleaning Services of Hayward - from all white to yellow/brownish stains on a newly renovated bathroom - Home Cleaning Near Me - Hayward, California

Overall this team did a GREAT job with deep cleaning my home. I would definitely hire them again and recommend their services to anyone. -Quote was very reasonable -Professional & timely communication -Team was on-time, hardworking and polite -Cleaning products did not have any strong odors -Accurate advertisement of services and sparkling clean results read more

The company reached out to me one day after I posted my original review to apologize and let me know that the deep clean cost has been refunded. Adding one star to my review because I appreciate their responsiveness and sense of accountability. read more

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Message them on yelp and we setup a video call to do a virtual walkthough which is amazing during Covid-19 because I got a quote on the same day and don't waste any of my time. The team is amazing and as a business owner myself they're running a business and treating customers in a way that every business should aspire to. They are extremely prompt, communicative, and honest. The cleaning service was exceptional; everyone was so thorough and efficient (and timely! they arrived on site before I did!). I will most definitely continue to use them and am happy to refer them to anyone in need of cleaning services. read more

Sparkling and Beyond Cleaning Services of Hayward - Home Cleaning Near Me - Hayward, California

We did not have a good experience with this cleaning service. We had scheduled a deep clean and had paid extra for wiping down doors, baseboards, switch boards, cabinets, etc. Firstly, we had booked this appt weeks in advance and the day before the appt they texted us that they won't be able to make it. No attempt to reschedule, nothing. When we called them asking for a reason, they just said okay we'll come tomorrow. This already made us wonder if they would put their best foot forward. The day of, 3 people arrived for the job. Two of the employees weren't really doing a good job at all (they were older ladies). We had to keep checking on areas they had completed and pointing out significant misses. Like the doors were not wiped down or the surface of the side table was not wiped down. We literally had to walk around all the rooms and pinpoint the places they had not cleaned and it was the case for all the rooms. Even the floors were not cleaned and mopped properly (under the couch, etc.). When we pointed these things out to the 3rd person (a younger guy who could speak English) he went ahead and completed the job. But we didn't want to have to perform thorough checks after every area was cleaned. Overall, the cleaners were really cutting corners and did not do a good job at all. We were hoping to use this service on an ongoing basis, but won't be working with them again. Definitely not worth the money! read more

I've used Sparkling & Beyond Cleaning Services for several months now and have had an awesome experience. They always do a thorough job, are reliable, friendly, and considerate. I recommended them to my neighbor and would recommend them to anyone in East Bay who is looking for a go-to cleaning service. read more

WARNING FOLKS! DO NOT USE This TWO YR OLD COMPANY NOT BBB credited. I will give full disclosure with this unbelievably appalling and nightmare of service with details or should I say lack of service, waste of time money, and only a headache and unpleasant memories very soon. FOR NOW JUST NOW... DO NOT SELECT "extras on their" misleading estimate website which WILL NOT SHOW YOU estimate clearly Mine went up to $1048 ... They will charge you NOT do any of the extras anyways Their professional cleaning equipment consists of an average small power washer (not commercial) A half sprayed water and a pack of cheap micro fiber clothes A crew of three is what I had The water sprayer, and his assistant whom is usually chit chatting smiling then maybe wiping some wet area ... She unfortunately just did not have the endurance or did not care to or the concept of deep cleaning or even light cleaning has not been explained by customer service. So the power washer is the only one moving around. The third is their lead (a younger guy whom does not do any cleaning just watches the other two The sprayer and the wiper and is their translator as neither of the first two speak English (and no one speaks English around you, even when they call their "manager" no English ... bottle the other Employee uses some cheap micro fiber clothes occasionally semi wipe an area or two lightly (these are all they brought to "DEEP CLEAN TWO COMMERCIAL BATHROOMS... nothing NOTHING ELSE was even touched Toilets , sinks, walks, window pains, the little gutters ( what they called gutter cleaning) what the "power washer sprays"... Excuse : " oh we don't want to damage anything... but I ASKED you to ... "But your pressure washer already tore the bottom door panel strips off two doors, and how else do you disinfect let alone remove urine splashes or small toilet stains"??! Oh ... they don't ...they just ignore actual work they were hired for ... at the least the crew unfortunately I was stuck with ... didn't touch any of that in fact they as your and DO NOT put in your CC number (assuming it's just to book the date)... because they will charge you immediately... BTW: the manger feels even if employees are just standing around Or chit chatting abe the translator Rick) who basically is on his phone is Basically watching the sprayer and wiper .... Once actually show him EVERYTHING THE feces stains , uncleaned toilets, dirty floors, moldy sinks, and try to explain what you paid for is a DEEP CLEANING (and he agrees with everything pointed out)... says they can't finish (this was the second chance I gave them giving in good faith after FALSE promises... all LIES... from the CUSTOMER service contact I had I came to do a walk thru to see if they actually corrected EVERYTHING THEY MISSED... Also they are dishonest about how many hours they actually work... luckily electronics, on-site cameras videos are all in agreement with everything above and beyond... I've never had this type of experience EVER... there is much more to this nightmare, I'm even getting a headache ranting and recalling ... Btw the Manager is beyond unprofessional and absurd in his business logic and level of incompetence... The "translator agreed to about all the filth I pointed out I mean you can't deny it , I showed him the drains, WHY? Did CSR Dept not communicate?! I said I need this done today you still have an hour until your next job... He said let me call my manger, he spent the next 45 min on the phone in another language told the sprayer and the wiper to stop working , they just stood there ... them grabbed their microfiber clothes and left ... no word.. their called to tell the manager I need them to actually clean the toilets ( I even poured in the cling gel and I check the drains NOT TOUCHED AGAIN... the wiper cleaner one toilet ; the sprayer partially cleaned one drain ... I had to stop him from trying to put all the gunk from the drain directly into the drain so I handed them trash bags I brought .... The translator of course doesn't do any actual cleaning... he's on the phone the whole time ... wash area still stained not scrubbed (just sprayed with water) AGAIN! floor just sprayed with pressure washer still stained uneven. Manager is probably to cheap to invest in his business I assume I mean no mops nothing but sprayer and micro fiber rags ... You know what they say ... problems start from the top... because they are on site just hanging out their manager wants to read more

On July 18, 2024, my husband contacted Sparkling and Beyond on the internet to set up cleaning services (a deep clean) at our house we sold. A walk-through of the house was scheduled to occur on Tuesday, July 23, 2024 with the new buyers. A contract was signed by my husband on July 18, 2024 for Sparkling and Beyond to come at 9:00am on July 23, 2024 to perform cleaning services before the walkthrough that was scheduled that day at 2:00pm. The real-estate closing on the house was scheduled for the next day, Wednesday, July 24, 2024. Sparkling and Beyond waited until am 3:00am on July 23rd (the morning of the scheduled cleaning and walk-through by the buyers) to send an email canceling the cleaning saying they did not have any cleaners in the area despite sending us an email confirming our appointment on July 20, 2024. In an effort to keep the buyers of the house from pushing the real-estate closing back, we had to scramble to call numerous cleaning companies to get the house cleaned prior to closing. We had to pay another company double the money to come last minute. I want other consumers to be aware of this company's poor customer service. I cannot get anyone from the company to answer my calls, emails, or texts. If you call their number (844-844-0989), there is always a recording that says they are not available. read more

The lady was super hurry and has done a very bad job. She said no to everything that's discussed before the payment. I can still see the dog hair all round my garage and leaves around the background . When I asked her to clean, she said they don't clean non concrete backyards read more

Wish there is a half star rating. This company is an unprofessional cleaning and a crook. They damaged my stainless steel refrigerator finishing and exhaust hood(keep making beeping noice after the cleaning lady sprayed cleaner into it.). I've not have time to sue them for the damages and half cleaning house. The owner has the gall to email me saying he intended to file mechanical lean on my house. SEE YOU IN COURT. Be careful before hire them. This company cleaning crews showed up with only windex and mold & mildew cleaner to clean your bathroom, kitchen and oven. They hired older Asian properly recently arrived into US and they use steel wire mesh scrubbers on everything and caused damage to appliances' finishing. Their price is also on the high side also. I manage rental property so I've been using cleaning company very frequent and I never see any company as terrible as Sparkling and Beyond. read more

Sparkling and Beyond Cleaning Services of Hayward - This was how much grease I found in the oven after Sparkling and beyond cleaning company clean with steel wire mesh scrub pads. - Home Cleaning Near Me - Hayward, California

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I had called for their cleaning services. We both agreed on the day and time and they never arrived!! I called them over the phone and I even texted them to confirm over text - which we both agreed. I waited for them to arrive and I even called 3 times when they were 15 minutes late. Honestly if you guys couldn't make it, at least call me saying you couldn't make it. It was super unprofessional. read more

I'm a real estate agent selling a property in Hayward and found them here. Was hesitant due to very little reviews. But their responsiveness and competitive pricing did it for me. They were going to be late and they notified me before the time of the appt. 5 stars immediately for letting me know ahead of time. I always know if they did a good job by checking the inside of a stove and the bathrooms. Boy was it clean! The 3 wonderful ladies worked really hard including climbing a ladder to clean the ceiling fans. Lucia kept me updated throughout. I will certainly recommend and use them again when I sell another property in the area. Thank you!!! read more

It's been a month and I have yet to hear from you sparkling and beyond. I think your comment about "calling and making it right" is disingenuous! read more

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As a real estate agent I needed a quick deep clean on a listing in Hayward and they were able to respond quickly and schedule at last minute. They came with 4 people, an evening appointment and stayed until almost 10p to make sure everything was in immaculate condition. Mind you I did stay to manage what needed to be spotless, and they made sure it was. Would work with this company again! read more

They did a fantastic job. Everyone was polite and they showed up on time and immediately got to work. I was disappointed that they weren't able to get a stain out of the carpet but overall I was incredibly impressed with their work. Would definitely recommend for cleaning services and plan to use them again in the future. read more

Amazing Job. They were able to accommodate me same day service. My place has never been so clean. So detailed! Highly recommend!! So good I signed up for biweekly immediately. Thank you so much for the great and professional service. I look forward to your next visit!! read more

Good communication and great service. Very happy with how my home looks, I will definitely be using them in the future.

As others have said terrible service. I should have known better. Setup was easy and they were very responsive. They even confirmed the day before. People show up and didn't know they were supposed to do the laundry and I couldn't get that point across so I ended up doing it myself. At the end when I inspected they missed a few areas. Mind you this is a 600 sq. ft. cottage and there were 3 of them. I contacted the service via email, which we've been using this whole time and of course no response. I try again the next day and then they call and apologize, but offer no resolution or discount or refund. A week later I email again asking for some money back for the time I had to spend micro managing the cleaners. They said no refunds. That's it. I guess I'll have to dispute with my credit card. read more

Friendly and efficient staff. My contact was Lucy and she was super nice and responsive. Very flexible with their schedule and able to fit me in the next day. Very happy with the cleaning and the reasonable price. read more

They did an amazing job and were very respectful during COVID since we are working from home.They were able to come to my place on a very short notice and were reasonable too. read more

I needed to have my kitchen cleaned because my brother in law decided to gut, clean, and cook some fish he caught. He didn't really clean up too well and I hated the way the kitchen smelled after he was done. I contacted them and they were able to come the next day to clean. Now my kitchen smells clean again. read more

Have you ever walked into a room and wanted to walk right back in, just to experience the room again, in all of its clean glory? Well... I have. Today. Immediately upon entering, I noticed how fresh my home smelled and the sheen on my floor that could likely light a galaxy. They explored almost every nook and cranny of the house, and did a fine job ridding me of bothersome dog hair, dust, and grime buildup. To boot, the man that accompanied the three women was very helpful, friendly, and even helped me move furniture even though I was only paying for three people, not four. I actually noticed him cleaning too. All-in-all, the four people that cleaned and serviced my house were clearly diligent, hardworking, and detail oriented; if you want an efficient and thorough job, you've found your people. Regrets? Zero. read more

I needed a move-out cleaning for a friend's apartment who was traveling outside the country. I requested a quote from several cleaners and Sparkling and Beyond provided the best price. I got in touch and was able to get a more thorough estimate based on pics of the apt, etc. The cleaners came in on the appointed date on time and did the job very well. The kitchen needed a lot of cleaning and they got in extra cleaners to get everything done. The landlord didn't charge anything from the deposit after the move, so I was happy at the outcome! read more

I selected this company by the reviews and I have to say this is the first time the reviews steered me wrong. I wanted a deep clean for a move out. 2 people arrived I came back when the called after 4 hours. I am not exaggerating when I say it looked and smelled like nothing was done. Base boards, windowsills, and cupboards were not touched. I couldn't believe what I was seeing. I called the owner and he said how did I get his number? I said the worker gave it to me. I asked him to come see the house it was that bad he said he was on vacation so i faced timed him. He said Oh I see. The only thing I had in the house was a broom and a brand new apple charger that I had bought and plugged in the kitchen because I was in and out so I had just purchased it for this reason. I am 100 percent positive it was there when I left. The only two items in the entire house was a broom and charger that I brought that very morning and used The owner said they don't use brooms and he would ask if any of them took the charger by accident and the answer was no. I would never accuse anyone but there were two items in the house when they arrived there and they were gone after they left. Also my screens for my range were found in the dish washer dirty. They took them off never washed them and put in the dish washer. I asked for my 50.00 deposit back and was sent a text review your agreement you signed and dated. This was a document you sign with a deposit for work to be done. Work never got done. I have never been so disappointed in a service as I have with this one. BEWARE!!!! No exaggeration! read more

Very poor service. Maybe they are good for cleaning empty houses after or before a moving but for standard cleaning services they provided an awful service. They pretend to clean houses without moving anything. Nobody expects cleaners to move heavy furniture or delicate equipment, but they use the excuse of not moving furniture/objects to avoid cleaning most of the house. You have a small box under the bed? Then they don't clean under the bed. You have a plastic bottle or a cleaning product in a corner? They don't clean the floor around there because "they can't move things". They also provide a pricey window cleaning service, but guess what? They only clean one side of the window and if there's a small object near the window, forget about it "they can't move things" so they'll skip the window and charge you for it. Total: 215$ for 1 person working 2 hours in total. Insane. read more

Wow! What a job. We needed to have our home cleaned and ready for an open house. Sparkling and Beyond was very responsive and transparent in all preparations. The cleaning really lived up to its name! Incredible work- the team worked soo hard and the job was stunning. Thank you! read more

I needed some housing cleaning urgently. They arranged a next day appointment and sent four people to finish the job. I am happy with their service and the price is reasonable. I will recommend them to my friends and family. read more

We chose these guys based on good Google reviews. I wanted everything to be deep cleaned. They didn't do a good job. For example after pressure washing windows didn't get wiped down so they were spotty. Didn't clean any of the cabinets in the toilets. The wall never got deep cleaned. I had to hire a different company after to re clean. Reached out to customer service no response! Avoid it possible. read more

I needed move-out cleaning for an apartment, and this crew did a great job at a good price. Will use them again in the future.

Excellent cleaning job on an apartment that required alot of TLC. Thank you for your kindness and efficiency! They left it sparkling clean and were right on time. read more

I was moving out of my apartment and one of the requirements given by management was to deep clean the apartment. I chose sparkling and beyond because of their more desirable quote for a 2 bed 2 bath townhouse. The cleaners all wore masks and were quick and efficient! Would recommend to all my friends and associates. read more

The team from Sparkling and Beyond was amazing. Very professional-- they let us know ahead of time that they were running late. Once they got to our house, the three ladies worked nonstop for three hours and did a thorough job. They cleaned every corner and crevice. We are very pleased and will definitely use their services again. read more

Ive never used a cleaning service before but I tried them because my apartment was a mess after having family over. They were friendly and did a really thorough job. The whole process was stress-free and my apartment was spotless, I will def use them again. I'm recommending to all of my family and friends hopefully they have the same experience as me. read more