I've never used a cleaning service before, so didn't know what to expect…read more Joana, the owner, personally toured my condo and listened to my requirements. She agreed to my scope and provided an estimate on the spot. This is contrasted with other services that bid sight unseen via Yelp. Given my needs, I'm pretty sure that would not have gone well. My learning curve point was not staying out of the way. I did a little backseat coaching, which just caused confusion. Let the professionals do it there way. Do be there for a final inspection, but wait till they're done. That being said, the cleaner assigned to my home was definitely speed cleaning. And she did not have firmly in mind all of the scope. No big deal, since I was home when she started packing up, I was able to point out where extra attention was needed. Joana and her daughter personally came to steam clean my living room area rug and my old, much abused couch. The rug looks brand new! The couch looked better while damp but after drying it was still kinda dingy and the steam definitely didn't help the stains. Don't expect miracles if your rug/furniture needs true renovation. Everything moved so fast I didn't do the detailed inspection and later ended up seeing some missed, but minor, spots. If it was significant, Joana told me to call her and she'd send someone over to knock it out. My learning point here would be to have my scope in front of me while inspecting. Joana was fun to meet and is energetic and positive. I'm very happy with the results and wholeheartedly recommend this service.

THIS COMPANY IS A SCAM. PLEASE STAY AWAY !!!!!…read more Joanna demanded that I pay $40 as deposit to confirm the cleaning appointment which I did reluctantly. She confirmed the date and time via text (not for the day I asked for but I decided to make it work) but NO one showed up for the appointment. I called her through another number as she would not pick up the phone and when asked why no one showed up, she answered in a very rude and unprofessional manner saying I was hard to do business with. She never returned the $40 till date. Its gone!

My husband and I just moved to Austin and we bought a house recently. The previous owner said he…read morehired professionals to clean the house already and it's ready for us to move in. When we came in, spider webs on the door, dusty cabinets and so on. Definitely not ideal for us to live in yet. My husband found Susy Q cleaning through Yelp and he called in. The girl who answered our call, I think her name is Yvette, she gave us a quote immediately after asking about house dimension etc and she has the next day available. We booked the move out/move in cleaning service and the next day 2 ladies came in with all equipments. Our electricity hasn't turned on at that time and ladies were very understanding and they cleaned everything else first. The service took about 4 hours and we left during the 2nd half. When we came back the house was sparkling clean!!! They hit all the spots that we asked them to. And gosh!! The bathrooms are squeaky clean as if it's a newly built house. Overall, we had a great experience with Susy Q. Didn't get the chance to ask the ladies names' but they're very professionals and friendly. Will definitely hire Susy Q if we ever need professional cleaning !

They're awesome and not casing your home like many cleaning services do these days. They were…read morequick, thorough. And professional.

Not to the quality expected for price. Employee was kind of rude and self serving. Would not use…read morethis company again.

Wow. I have found the missing link in cleaning services! I've always been avoided using a service…read morebecause I prefer knowing who is going to be in my home, and for so many other reasons. For my entire adult life have depended on personal references to find individual housecleaners. And that can be a pain when life changes or schedules change and suddenly they're not available. Or when I don't need help for a while and they replace me. I recently moved to a new neighborhood and was disappointed to find the cleaner of a friend nearby was fully booked. Thankfully she shared a business card for Rocio and her crew ensuring me that they were good. I had no other leads, so I contacted her after being convinced by her website to try them. I'm so happy I did. Now I have clean home dependability in my life. Scheduled completely at my convenience. Rocio is super professional, a great communicator, highly organized, and has an amazing crew! These ladies even leave little works of art to show they've been here. You know the specially folded towels, tissues, and toilet paper that you find in 5 star hotels after housekeeping as been there? Yep, I have these all over my house when Rocio and her crew have been here. I'm pretty picky. So I'm thrilled to find that even with redos and personal preferences Rocio ensures I'm happy. For instance, my polished wood staircase had a light film on it after they left the first time and every footstep left a mark. I asked her to take care of it the next time and not to use product on my stairs in the future. She cheerfully did exactly that and it now looks like it did before they ever came. The great advantage of three women here at once is that I don't have to leave for long since I usually schedule them for a day when I'm going to be working from home. They're a whirlwind! In and out before you know it. Thanks, Rocio and team!

We got all rental deposit back thanks to their move-out cleaning service. And trust me, that was no…read moresmall feat because our moving guys left the floors super messy! We were moving cross country during the huge ice storm this year. Our move-out date kept getting pushed and most of the city was without electricity. Ginger kept in close contact with us the entire week and was incredibly gracious and organized keeping up with our constantly changing date. The fact that she was so fast to respond to our emails during a time of statewide crisis was truly amazing. We weren't able to be at the condo the day the maids cleaned, and I was nervous that a lack of supervision might lead them to miss some spots since we weren't there to answer questions, but my fears were unwarranted. Our landlady saw the before-and-after state of the condo and said she was amazed at how clean it was, considering that the moving guys had tracked so much mud all over the place. We'd sprung for the baseboard cleaning and interior window cleaning and I think that was money well spent. Thank you so much to the entire Austin Maid Service team for being the only thing during the ice storm that went smoothly!

UPDATE: As soon as I posted my one star review, the company immediately reached out and indicated…read moreconcern and requested the email I used. They also provided a phone number and were very willing to talk to me about the situation. That was nice because they could only guess as to the intensity level of how that call would go, but were still very willing to speak to me. They had no obvious record of receiving my email correspondence. I verified the email address I sent them to (as I had directly replied to their correspondence) and they have indicated they are looking for them. Unfortunately, the problem was over a year ago, and I sat on writing this updated review a long time, so it is doubtful they will be found. I cannot verify that the emails were not received, but I know that problems like this occur. I will not question their honesty. The three times I did use them, other than the problems that resulted in the offer for a free cleaning, they did do a good job. They have offered to work with me and make good on their promise. I sincerely believe they will do this. However, I am not taking them up on this offer. Please note they they are doing this in good faith. For this reason I am increasing their stars, (due to this new interaction); they do not warrant an ugly one star review that hurts the business when they obviously are trying to do the best due diligence possible with this very delayed situation and their over all work was good. ---------------------------- I've held off on this updated review, but it is now time. When I was selling my home, I re-hired Austin's Maid Service. They came to clean my house on the day the realtor was coming to take photos. The freezer and ice tray were not cleaned (and I was completely moved out, with no cleaning supplies, so I had to go to a neighbor to get some to clean it myself). Also, one of the cleaners broke a light bulb in my bathroom, forcing me to replace all the bulbs (I couldn't match the other 3 bulbs), which caused me to be later to work than I had planned. Ginger apologized and offered me a future cleaning at no cost. Ginger's email stated: "Thank you so much for this update! I'm disappointed to hear this. What I'd like to offer is if you were to give our company another chance, your next cleaning would be 100% complimentary. We are always working to improve our service and our staffing and we, and I, take that work and effort seriously. I apologize that the service was lacking and that we were unable to get out there in a timely manner to resolve this issue. I genuinely appreciate your feedback and input. If we can be of service at any point in the future, your next cleaning will be complimentary, and then we can simply take it one step at a time from there. Thank you again - Ginger & Co." Well, I reached out a couple of years later, to that exact email and heard crickets. NO REPLY. I tried again. NO REPLY. I tried again. I was relying on this complimentary cleaning for the condo I was moving from. Do not hire this company. If the owner, Ginger, will not honor a written promise of a service, I do not think she will be honorable to any promise she gives to you.

The cleaning was nice, everything was done well…read more The team showed up at 9:24 instead of 9AM, but they charged me starting at 9:15. I was also told they would call me about 15 minutes before they finished so I could come by and look at the place. I drove by after several hours and the cleaners were gone. Unfortunately, I just have to trust when they left - which is harder since they weren't honest about when they arrived. I didn't hear anything from the company until the next day, which is when I learned about the incorrect start time. When I asked about this, they sad the charge was correct even with the adjusted time.

So happy we use Cleaning Fairies to help clean our house every other week. They use the best…read moreproducts and our house always feels so magical after. They are meticulous and thorough. Also very responsive and easy to schedule/reschedule. I would highly recommend using them for your home!

Good service alert!!  We have used Exclusive Quality House Cleaning for the last 9 years and they…read moreprovide the same great service with each visit.  I mean, Martiza and her team do a fantastic job cleaning our home EVERYTIME! They are prompt, dependable and very detailed.  Even with 2 pets and a teenager our home looks brand new after they leave. I highly recommend!

I have been looking for a house cleaning service that actually does what they say they will do…read more I've read all the great reviews from other house cleaning businesses and tried a few out but was left disappointed at the end results. I contacted Exclusive and spoke with Maritza and she came by the house so I can explain exactly what I want done and for her to give me a quote. Her and her crew came by this past Saturday, on time and did an excellent job. Everything I pointed out that I wanted done was completed, house smelled clean and guests that arrived that evening thought it was a new house. Maritza and her crew were professional, courteous and did an excellent job. I have hired them to come once a month to clean my house. I 100% recommend this business.

Rico's Cleaning Services is owned and operated by Maria. Maria has done three jobs for me and I…read morehave been pleased every time. The first job was a through cleaning for a make-ready at a vacant home. Maria and her team cleaned the property from top to bottom, including the windows inside and out. She was even able to get the grout sparking on a 60+ year old tile floor. Pricing was fair and I could not have been more pleased. The second job was to clean 27 windows inside and out. It was a big job, and they completed it even though it started to rain. They stuck it out and finished the job. Now I have squeaky clean windows. The most recent project was a thorough cleaning in an occupied home. Once again she and her team did an excellent job. With Rico's Cleaning Services you get: *Quick replies via email or phone *On time service *Competitive Pricing *Friendly Service *A Sparkling Home, Windows or Office

Cancelled last minute on me when I planned ahead and contacted them 5 days in advance. Not reliable…read moreand did not give a very good reason for the sudden cancellation. Will not be rescheduling

I was so looking forward to a good cleaning service as I had just had a terrible experience…read moreelsewhere. Quality Clean came recommended and noted easy estimate and booking online. I went to get an estimate and book online, but after completing all the information and answering all of the questions, it errored out forcing me to email for a quote and to schedule. There were days of back and forth emails with complicated explanations about various shifts and workers arriving at different times. Nothing was easy about this process. I finally scheduled and was hoping the clean would redeem the booking process. The staff member arrived on time and was super friendly. It was clear she was working hard and wanted to do a good job. She did ask me for several supplies, which surprised me, as I hadn't experienced that before and wouldn't have anticipated. I had work meetings during the latter part of her cleaning. When I was done, I discovered that she had needed even more supplies, so had to call a family member to bring them and then had that person help finish up. This meant she let someone into my home when I was unaware and potentially not employed by the company. Very alarming. Afterwards, I inspected the work and found some of it was well done and other parts were not. She told me she couldn't do the shower because she didn't have the appropriate supplies. The floors were not done well at all and we had to go back and clean them ourselves. The owner followed up to ask how things went and if we'd like to schedule regular cleanings. I relayed our experience, asking if I should expect to provide supplies and if the shower would be handled at the next visit. I never heard from them again.

Jackie and her staff are top-notch! Great attention to detail, thorough and reasonably priced. In…read moreaddition to bi-weekly cleaning, we have also used Quality Clean for packing and a move-out clean. Again, the fee was reasonable and the results were stellar. I particularly appreciate how quickly Jackie responds to messages and how receptive the entire team is to feedback. Highly recommend!