Had a front differential issue with my daughters AWD car. Went to another chain and had major…read moreproblems with communication. Explained situation to intake person Kory, and worked on differential fluid change. Problem persisted and we had to order new transmission ($4000) and considered $1500 labor. Luckily problem has seemed to resolve with fluid change, they refunded my $ for transmission, only charged for fluid change. They were VERY good with communication, not up-selling, straight shooters. While they may charge a tad more than others, it is worth their quality and honesty any day!

I was in town for work. It was very cold out & I had been getting alerts of low tire pressures. I…read morehad stopped at 2 different gas stations to put air in and my tire pressures were going lower according to my car sensors. I was very frustrated and looked up an actual car/tire repair shop. I waited 30 min for them to open but the front desk person let some employees in when they arrived. I asked if I could get my tires checked. A gentleman clocked in early & resolved my problem. They were so kind.

Everything went well! Jerry is a fair, knowledgeable mechanic who communicated regularly when…read morehaving difficulty obtaining the part from the auto company. He repaired the car quickly upon obtaining the part. Quality and Value with Jerry's is Outstanding!

I don't even know where to start with this business. They did a fantastic repair job on my Subaru…read moreOutback. I would definitely recommend them and will be going back for any future needs on my vehicles. I brought my vehicle in for some front end suspension work and they found some additional issues that they put on as a "Watch" item that didn't necessarily need to be done right away but that I should keep an eye on. I am glad they didn't try to push those items saying they were needed right now but the actually let me know to keep an eye on them. I did end up just getting everything repaired as I knew some of them were going to be needing to be done soon anyway. Staff was friendly and I really liked the photos that are included in your estimates showing work progress and areas of concern.

My sons vehicle went into limp mode on the way to college on the west side of Michigan at 69-96…read moreinterchange in Lansing. He was able to get off the freeway and to a safe spot. It was a Sunday morning. Brought vehicle to Town and Country and left keys in drop box for Monday. We live in the greater Detroit area. Curtis got the vehicle in and diagnosed the issue. Curtis said that the vehicle went into limp mode due to low oil pressure and an oils sample showed metal bits. He said he was not sure that replacing the failed part would fix the car due to the issue possibly caused by the low oil pressure. I decided to not repair the vehicle and scrap it instead. Curtis allowed me to keep it at the shop for about 5 days no issue until I could get my ducks in a row with a scrap yard and a replacement vehicle for my son. He was very understanding of the issue and accommodating. He even gave us a discount on the diagnostic fee he performed on the vehicle! I don't live in the area, but if I did, I would bring my vehicle service/repair needs to Town and Country and Curtis!

I thought I was having battery issues and then was told that I needed a new starter . I called…read moreCurtis and he helped me so much ! He wanted to do diagnostics first before anything else was done . So that is what we did . They were so thorough, honest and he was such a gentleman . It turned out that everything with my van was fine and instead of an $800 bill it was $60 ! While I was waiting he was so kind to me and kept me updated on what they were doing in the garage . Also, for some reason my oil change light came on . He checked that also and said that I do not need an oil change at this time and in another Thousand Miles have that done . So honest ! Thank you so much Curtis ! I appreciate you ! Sincerely, Jo Simkovich

Randall's has been our go-to auto repair business for decades. They are fair, thorough, and even…read morediscuss with us cheaper options if we want to save up a bit to get more major work done. There is NEVER any pressure and they are very fair in their pricing. There even have been several times when the problem was so simple, they didn't even charge us anything!! This is the first place we go when we have automobile issues and we have never, ever been disappointed!

Highly recommend these guys! Today was my first time using them as my old mechanic closed down. I…read morewas having issues with some noise from my car. Debbie at the front desk was very helpful getting me scheduled and answering my questions. They were able to get me in two days after I called. The day I was scheduled, they called me 30 minutes after they opened and let me know. It seemed to just be something rubbing on my rotor they did some work to stop the rubbing. When I showed up to pick up my car, Craig explained exactly what it was to where I understood it even though I am clueless about cars and they did not charge me a dime. They were very open and honest and obviously not money hungry which seems to be hard to find in the auto repair business. I will be going there for any of my other car service needs.

Completed a car inspection on a used car I wanted to buy. Efficient, honest, and it's been a very…read morereliable car!

I took my jeep in for an alignment and scrib helped me realize that my car was going to need way…read moremore then an alignment to fix it, which I expected. But he didn't just stop there, he engaged in conversation with me and help me navigate my next steps in my process. He didn't not charge me anything even after they put in labor to examine my vehicle and see what they could do to possibly help me.

I almost don't even want to leave this review because it will just drive up demand for Muffler Man…read moreand then it'll be harder to get service. But I will anyway. I needed a new mid-pipe on my exhaust, it had rusted through, and the dealership said it would be $1900 to fix, so they recommended I take it to muffler Man instead, they said they did this all the time. I dropped my car off, and within a day it was fixed, welded instead of replaced, for $140. Ryan, at the front desk, was super nice and friendly, and honest, and I just got great vibes from the whole place. It's a week later, the car drives and sounds great. Can't recommend them highly enough!!

I called ahead of time to ask when I can get my car straight piped and they said if you bring it…read moreearly in the morning I don't have cars ahead so I can start working on it I drop off my car at 10:00 am and I get a call back at 3pm telling me that the car just got on the lift and it's going to cost extra which wasn't the problem I specifically told him that I need it done in the same day or I can't to do it and he said it'll be done in the afternoon I call back at 4:30 and he said that the car is going to be done the next day and that there was technical difficulties and that there was cars ahead of me after he stated that there wasn't any and then proceeded to hang up in my face woudlnt recomem horrible service

TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I went to this place as my brakes were squeaking a bit. Turns out there's nothing wrong. Most other…read moreplaces would have needlessly replaced or pretend to replace the pads. There are still honest people and I will come back here for service.

Needed some work done at Auto Surgeon in Lansing and they were super straightforward. Quick…read moreturnaround, fair pricing, and zero runaround. Truck runs great now. Definitely my go to spot from now on.

I stopped in very pressed for time, and Ayden got my truck in very quickly to check the brakes…read more The torx head rotor bolt had come loose causing a grinding when stepping on the brakes. He snugged it up and had me on my way lickety split! To top it off he said, "we don't charge for inspections". I was blown away. Kim was as nice as could be too. Auto Surgeon will get my business in the future and be recommended to others. Yay, Team Auto Surgeon. THANK YOU! Barefield28