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    Eaton Car Care

    1.0 (1 review)
    Open 7:30 am - 5:00 pm

    Services - Eaton Car Care

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Eaton Car Care Photos

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    3 years ago

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    Spartan Chassis, Inc - RV, Fire Truck, big vehicle service.

    Spartan Chassis, Inc

    (3 reviews)

    I am very unhappy with spartan chassis! There are numerous people that have k2 chassis and have had…read moreturbo outlet pipe fail. They have taken care of some and not others. They quoted me over the phone one price and charged me more. I have filed a report with the NHTSA. I will never buy another coach on a spartan chassis!!!!

    On the reasoning that the manufacturer would know the product best, we took our new-to-us motorhome…read moreto Spartan for an inspection and some basic maintenance. The $100 inspection produced a quote for $5000 of parts and labor that Spartan could put into the coach. Fair enough I thought, given the age of the coach, and went ahead with about half the items. What I learned here is to listen carefully and ask questions to distinguish the "need it now" items from the "don't need it, but it generates revenue" tasks and parts. Nowhere in the quote did they list the $50 fan belt that I ended up changing myself at the side of the road 4000 miles later. I checked "Return parts to customer" on the form. This was not done, making me question the necessity of the parts and labor. On a couple of items, the service writer blamed the high labor hours on how difficult it was to access the parts (i.e. on the chassis designed and built by his employer). The service writing culture at Spartan is all about arm waving and generalizations. When I get a $20 oil change on my car at a local shop, I am presented with a detailed, computer generated statement of the work to be done for my approval. Afterward, I am given a detailed bill itemizing all parts and labor. All documentation at Spartan consisted of chicken scratch on sheets of paper. Their approach, literally, is to say something like "Let's just call that $3,200 for parts and labor". And that is what appears on the hand written bill "Replaced A, adjusted B, Total = $3200". They get quite annoyed when you ask for an explanation of what exactly they are going to do. A very unprofessional business experience. Spartan demonstrate their fair pricing with a $95 per hour labor rate (vs about $125 elsewhere), but then the number of hours required to get the job done is somewhat vague. The mechanics come out to get the coaches early in the morning and they disappear into the shop until late afternoon. The customer has no idea how much of that time was actually spent doing work. The following year, we were passing by and stopped in for the $100 inspection and an oil change. I mentioned our previous visit and the service writer asked what work had been done. I suggested that a look at their files might be more accurate than my recollection. He pulled it up on his computer screen. There was a digitized scan of the hand written chicken scratch from the previous year. He asked me to help him decipher it. I couldn't make any sense of it either. I also asked them to have a look at the air leak under the dash, which was clearly audible to both of us when the mechanic came out to the parking lot to get the coach. He shook his head and said he could not hear it. They added an hour of labor "looking" for (and not finding) the leak in the noisy shop. This time the quote included $350 for rear end seals (reasonable), plus $700 to replace all rear brake shoes because of oil saturation on one side. The brake work was described as "mandatory". I declined and had the work done at a reliable shop for the same $350 plus $75 for a pair of new brake shoes, where I was invited to watch and learned a lot. Overall, Spartan's service writers and staff come across with an impression of "How may we extract money from your wallet?" instead of "How may we help you?". Very unprofessional, which brings their trustworthiness into question. On the other hand, the Spartan parts people down the block have proven to be very knowledgeable and helpful. I purchased a full set of spares from them, which seemed to annoy the service people.

    Eaton Car Care - autorepair - Updated September 2026

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