While I'm generally satisfied with the service received, they employed deceptive pricing and billing. When I was contacted by the business I was quoted $110/hr plus - specifically so I would be aware of the full cost/charge spectrum - the cost of any chemicals consumed. Upon receiving the bill, the time billed was well over the time the Technician was working on the pool. I challenged this with detail to the time he was here. In response I was nonchalantly told that the distance to my residence from their office was 'such a long drive' (Norman to NW OKC) so the time to get here was included. It was very easy for them to casually demand that after the fact, but apparently hard to think that was a cost customers should be aware of upfront. As I had been taking cost estimates from other providers for this job, this omission deceptively skewed their cost profile against their competition. As far as I'm concerned, they employed deceptive pricing and all around poor businesses practice. Will not recommend to anyone on a moral basis. read more

I called them 3 weeks in advance to get the pool cleaners out to the home before I flew home. The girl told me it would be around the "20th" as they were pretty busy, I explained that it was Fine since I was flying home on the 29th. I called 3 times to confirm the appointment and they told me they had to call me back. Not a single person EVER called me. I then called the 28th to make sure it was completed. The girl told me that the guy came out on the 19th. Well, I arrived last night and to my dismay, my pool is disgusting. So either the staff can't figure out how to get things scheduled or the cleaner doesn't know how to do their job. read more

Spartan Pool & Patio - Green water, sediment on the floor. - Pool & Hot Tub Service Near Me - Norman, Oklahoma

Definitely recommend Spartan Pool. Bailey in particular is to be commended on his sales acumen. Not pushy, just makes you feel welcome and his product intellectual capital shows. Quality product. I also have a multiple of close friends that have had pools designed and constructed by Spartan. All are satisfied. read more

Great experience! Everyone is extremely knowledgeable and friendly. We had lots of questions and everyone has been great. read more

Spartan Pool & Patio - Inbound Gunite pool - Pool & Hot Tub Service Near Me - Norman, Oklahoma

Spartan pool does outstanding maintenance and service. Highly recommend them. Solomon is best service rep. Knowledgeable, efficient and a great guy. read more

I was feeling hopeless, I had tried everything to get my pool usable. Kaden came to clean my pool, gave me tips, explained things that didn't make sense and left me with more knowledge and a very clean pool. He had a great attitude and worked efficiently and even followed up to make sure I was good. read more

I was charged $165 for a service man to spend 15 minutes priming my pump. He showed me a trick to get it primed. No parts. Minimum labor. Absurd price. I went to the store to question it and got no relief. They obviously don't want my business and will definitely be using another company. Horrible way to do business. read more

My experience at the Norman store was untrained staff, unreliable problem solving, disorganized office with no return call as promised, high prices, staff just standing around talking, zero customer service skills and I will not return to shop... not that it matters to them! read more

You won't find a better pool place in Norman or Oklahoma City. They know their stuff. They never try to sell you extra things you don't need. I totally recommend it. I've been going there for 7 years. They never let me down. read more

Spartan Pool & Patio - Thompsons is awesome - Pool & Hot Tub Service Near Me - Norman, Oklahoma

These guys are so nice, honest, extremely professional, and overall .... AWESOME! We asked for numerous quotes from other businesses and they either would not return phone calls and/or they would make unrealistic promises as to dates of completion. I would highly recommend Spartan! We LOVE LOVE LIVE our pool! read more

Spartan Pool & Patio - Pool & Hot Tub Service Near Me - Norman, Oklahoma

I've shopped at Thompson Pool's location on 24th and I've had them out to my house more than once for maintenance and installation of pool products. The prices for home visits are very reasonable. Additionally, and as important, they are thorough and stand behind their work. When I had a saline system installed in my home, I was given a very thorough tutorial on operating and maintaining the new system. I shopped around and found Thompson's prices for opening and closing pools to be mostly commensurate with other companies in central Oklahoma. If you pay a little more for Thompson it's worth it; their work is that good. The store is fantastic, it has everything you could want/need for your pool, plus patio furniture, pool tools, and other stuff for fun outdoor living. Bring a sample of your water in (they provide you a container) and they'll test it there for free. Based on the results, they'll tell you what they recommend for your pool. Their system is much more precise than the testing strips you can use at home. My last trip to Thompson, Mike (the owner I believe) was helping me with a new vacuum. He told me he preferred a brand that wasn't the most expensive, so that's what I went with. It's nice having a place you can trust, not just one that wants to sell you the most expensive product every time. I will continue to shop at Thompson for my chemicals and to use them for service calls. Very highly recommended. read more

You'll always get quality service and good advice from Mike and his crew. Plus they always have what I need IN STOCK and at a competitive price. read more

Thompson's Pool and Patio has always gone above and beyond in helping us get our pool up and running and keeping it looking great. The entire staff is wonderful and a special shout out to David who has helped tremendously when we ran into the inevitable pool issues in Oklahoma summers. I highly recommend relying on Thompson's for all of your pool and outdoor patio needs. They have many unique and high quality furnishings and patio accessories as well! read more

I love being able to have our pool water tested quickly each month and have the experts tell us what we need to modify. Their service is friendly and efficient. They always have what I need and know my pool. read more

Best service ever, seriously good prices. And awesome customer service. Every time I've gone into Thompsons I've been helped within 10 seconds A+++ read more

My family and I have been working with Thompson Pool and Patio for almost six years. I can say, with absolute confidence, from ownership through the entire staff, including their employees that service our pool (including most recently power-washing our pool deck at no charge!), this is an exceptional company! They consistently deliver very high level service and products, and we couldn't be happier! read more

Thompson Pool & Patio is our favorite place to get pool supplies. They are very knowledgeable on their products and the service is always great! read more

Best place around to get your supplies, toys and any kind of pool related advice you need! Very knowledgeable and friendly staff, no problem they can't solve! read more

Very friendly, great customer service. Things seem to be a bit overpriced but you can get all of your pool chemicals, get your pool water tested, and they also have decor items. I will definitely keep patronizing this store. read more

Love Thompson Pools, always smiling, always helpful. Have been with them for 15 years and never a complaint. Fast efficient service with a smile. Would not use anyone else. read more

Wonderful and reliable people! Will always be my go to company for pool service, products and other fun decorations. Worth your visit!!!