Wait on hold 30mins-1hr to speak with someone about a regular MISSED pick up! TERRIBLE COMPANY…read more Waste of everybody's time!

Customer service stinks. They are two weeks behind in picking up both our garbage and recycle at…read moreour condo complex. No one responds to messages left about when they are going to be here. Containers are overflowing.

This is one of those northshore sleazoid businesses you really need to stay away from due to lack…read moreof skill or professionalism. My family's been using them and it's been progressively worse to the point I had to get the IL Attorney General's office and the BBB involved. Whether it's HVAC maintainence or roofing they've been nothing but trouble and downright abusive. Most recently they put $3000 on an elderly family member's credit card for a routine A/C check with no parts or repairs, then said he could get the money back if he bought a whole new system from them. (A/C checks are about $100 national avg.) Prior to that they misdiagnosed a furnace part (draft inducer) as having high amps and about to fail at any time, recommended a new furnace. The furnace and draft inducer have been fine 14 years since they said that. Before that they did a sloppy roof job by actually nailing shingles over the old shingles, much easier for an unskilled roofer except that the old shingles start rotting between the new shingles and the membrane. Please find a more reputable company like Cahill, etc. for furnace or a/c maintenance and anyone else for roof work.

LR Gregory sent a technician to my home, who got my A/C working the same day! Unfortunately, the…read moreentire HVAC system shut off the next morning. We called back & left a message asking them to return and help us out. I imagine they were busy on that day as it was 84 degrees, it's been a week without any follow up. After returning from a long day at work (to be followed by another early morning), I was able to solve the problem! It turns out the work was left un-finished, and the HVAC would not function due to some electrical tape. I'm not an expert, but may I politely suggest using better quality tape next time, or putting the MF'ing furnace back together. Thankfully, I was able to complete the job late the same night by removing the electrical tape placed over the safety switch, and then used a screwdriver to reassemble the cover, which then closes the safety switch. Still haven't heard back from my 2nd follow-up call and the photos I'd provided. In reviewing the bill I see I only paid for a diagnostic and the materials, but I think they should make it explicit if the customer is expected to help out with labor. Maybe shop around?

We engaged Eddie and Lucid to sell our elderly mother's long-time residence. Based on Eddie's…read morerecommendation, we elected for the option of hourly work, with a commission rebate. Although we had one transaction fall through with the buyers backing out, we still saved roughly 30% with the commission rebate. Eddie was extremely patient in explaining the whole process to my family, many of whom have never participated in a real estate transaction before (my mother had owned the house for 40 years). Eddie gave us common sense advice on how to proceed with the sale, from what we should/shouldn't repair, how we should price the house, and when we should consider a pricing change. Every decision was ultimately up to us, but he was candid in giving his expert opinion. Eddie was also extremely timely with giving us information about listing activity and showings, and responding to our questions. Because of the original buyers backing out and a final buyer who was, let's say . . . difficult . . . there were a lot of questions and a lot of communications, and Eddie was always on top of it. This is our third time working with Lucid (see previous review!), and our second time working with Eddie. We have also referred three friends to Lucid and all of them raved about their experience. Highly, highly recommended.

We had an excellent experience working with Marco Mejia and Sari Levy at Lucid Realty in Chicago…read more They were knowledgeable, easy to work with, and available when we wanted to talk and/or get together. We worked with them on an hourly basis, and after the closing, they rebated our side of the commission. We will definitely work with them again when we have the opportunity, and highly recommend Lucid Realty.