I have been going to this location for a few years now and did not realize I have not reviewed them yet! I LOVE this spa! The locker room space is well kept and well thought out. The quiet meditative space before your treatment is so zen and has comfy chairs and neck warmers at the ready while you wait. The spa spaces have great lighting and are warm and cozy. I also love that the out front staff never push services on you. I love it so much that I got all my family gift cards for Christmas. read more

Excellent facility and professional staff. Scheduling can be challenging so plan ahead to schedule a service. I've had several of the therapists and they are all very good read more

The quality of the massages I had at Spavia in Natick was inconsistent. A couple were outstanding, many were okay, and one was awful, which the owner promptly addressed. (Much appreciated the call.). The place itself has a relaxing vibe and I love that they have showers, lockers, and a delightful waiting room. read more

Best. Facial. Ever. with Amari. She's the best! Friendly staff, clean and relaxing atmosphere.

If I could give this place a zero I would. Horrible customer service the lady at the front desk was Natalie was extremely rude to me and my friend and made us feel unwanted from the moment we walked in. We later ended up canceling the appointment mid way through because of how uncomfortable we felt. She later groaned and rolled her eyes when we told her. This treatment isn't ok at all. Will never return this was supposed to be relaxing and I felt the complete opposite. read more

I have been to the top-end spas in the metrowest, Boston and the islands. I am a 20 year enthusiast when it comes to treating myself. Spavia is a gem found at the Natick Mall. I have been an active member at Spavia for the past 5 months (w/pause covid) and look forward to my monthly treatments. The spa is quaint, soothing and the amenities are a nice touch. I have been seeing Shannon for the essential massage and she is just fabulous. Shannon is attentive, talented & hold alot of knowledge on a variety of therapeutic applications. I highly recommend :) I have my first facial scheduled with Karen on Friday and I am looking forward to it. Will update... read more

Had a great experience here. The staff were professional and friendly, and the place had a nice, relaxing vibe. They offer a ton of services and do a great job. read more

Really bad experience here. My masseuse wore rubber gloves! At first touch I thought maybe she just had really rough skin, and I didn't want to insult her so I didn't say anything. But then as she was rubbing my neck I could hear the squish squish of the rubber. The texture of the gloves was so uncomfortable that I thought maybe there were small sand particles in the oil (like with exfoliating creams), but it was just the gloves. When I asked her if she was wearing gloves she told me that she was because she has a skin condition. I felt totally stuck, didn't want to cause a fuss at the time, but I wish I had just called it off, because the whole time instead of relaxing I was debating with myself whether it is acceptable to wear rubber gloves during a massage. I think Spavia should make sure a pair of rubber gloves show up in their advertising so that people know that this can happen. Giving 2 stars instead of one because other than the rubber gloves, the masseuse was pleasant and skillful, and management did end up giving me a little break on the price. Advice to you (and to myself): if you are having a bad experience a few minutes into a massage, it's probably better to say something to try to get it fixed right away, otherwise it will not be a relaxing experience anyway. read more

Really great experience at Spavia. After booking a couples massage, both parties fill out a questionnaire with questions about allergies, chatting with the masseur, scents to use, focus areas, etc. Located next to the Cheesecake Factory at the Natick Mall, it's a very nice space with a reception/shop area, male/female relaxation spaces, and treatment rooms. We hung out in our respective relaxation rooms and found some tea and heated weighted neck pillows to relax with pre massage. We were called in and introduced to our masseurs who were very nice. Our massages were wonderful, and as always went by far too quickly! Really great spa- clean, full of amenities, and a neat monthly membership program that is seriously worth looking into! read more

This place is the best. From the 1st time your walk in, to receiving a massage or facial treatment to check out the customer service is by far a 10. They all make you feel special. This really means they care of their guests. I highly recommend scheduling an appointment to see for yourself. You will love the experience and will want to signup for their wellness program and come back often. Great job everyone at Spavia Natick. Definitely a five star Spa. read more

Had a day off from work and booked a prenatal massage last minute. Spavia was able to accommodate me request and I was very pleasantly surprised. I felt that I had the place entirely to my self. The lighting and music is soft and soothing. The massage with Steven was amazing and I then took my time after in the relaxation room, taking a soothing shower, and sipping some tea. I absolutely recommend this spa and will be back next month! read more

Wonderful afternoon here! This is a very nice and clean new location that was just added in the Natick mall. I will say that all the staff that I enountered was very nice and helpful. When I arrived for my facial and massage they took me to a "retreat" room where I can relax with some tea and hot shoulder beanie bags. My facial was done by Karen (I think!) who was very nice and helpful. I got the signature facial. The massage was done by Helen and was also very nice. I liked that on the intake forms you can specify the music type you would like. My appointment was on time and professional and I had a great experience here. Highly recommend. BTW the parking here is tricky. It is by the American Girl doll store so it is a busy area - especially around the holidays. I would suggest getting their early to secure a parking spot if you go around the holidays. There is reserved parking for the spa but mall patrons do not seem to observe the signs.... read more

I have never had a bad service here but Cassie M is amazing She gave me the best massage so now will only go to her. She remembered what I like and knew what areas needed extra time! read more

I am very pleasantly surprised with the quality of both the amenities and the facial by Melissa. I just stumbled upon the deal while at the Natick Mall and luckily got in right away for the next appointment. By the time I left I purchased a 3-month membership and some products. The owner was very gracious and all the staff were professional and kind. I've had a lot of facials before. This is the best I've had in Boston (GBA). To the staff: Thank you for making it a very relaxing and positive experience! read more

I booked a facial at Spavia because they were offering an attractive first time promotion. The facial itself was pleasant. The technician was kind and competent and my skin feels great. Unfortunately the service flow of this "spa" was disappointing. The staff were flustered and seemed confused. My name was spelled wrong on two forms after I corrected it over the phone, they gave me the wrong form upon arrival and needed to have me complete a second one in the sanctuary. No one was at the front desk when my service was complete. I stood in the lobby with another guest for at least five minutes. This place is worth a try for the services, and hopefully they tighten their customer experience! read more

I just did an 80 minute signature massage with Shannon. She listened to everything I asked for to make sure I was super comfortable. The whole spa was very safe with their Covid precautions. Can't wait to go back! read more

My sister and mother just had the most delightful facials and massages! The entire experience, from booking, to the facility, to the care and professionalism of all of the staff made our experience very special. Our skin looks great and we had a very relaxing and therapeutic day. Highly recommend this day spa!! read more

FIRST TIME MASSAGE + FACIAL This was my first time ever going to a spa and I must say it was a great experience! My cousin and I got a deal through groupon which was for a signature massage and a facial. We arrived to natick mall and we found reserved parking for spavia guest which was nice. We arrived a couple of minutes early to fill out some paperwork and answer some questions like type of music we wanted to listen to, level of pressure for massage etc...The receptionist was very helpful and she had a very relaxing voice. She gave us a great tour of the bathroom area which included a shower, bathroom, and locker rooms. And the retreat area which had tea, hot neck pillows, books, puzzles etc. We waited in the retreat area while they prepped the massage and facial rooms. The massage was an hour long and it was amazing! I didnt feel uncomfortable AT ALL, the masseuse (angel) was very informative and we communicated well on the level on pressure I found comfortable. THE MASSAGE WAS AMAZING! She really knew what she was doing and my body felt great afterward. The facial was done next by karen, such a sweetheart! I immediately felt comfortable around her and we even joked around a bit which made me feel at ease. The facial was so relaxing and the enzymes used smelled delicious! The extraction process was the only uncomfortable part but the results were insanee, all the blackheads on my nose were gone! My skin felt firm and hydrated, it was a great facial. After the massage and facial we went back to the retreat area for more tea and to relax. It was nice that we were allowed to stay as long as we wanted to. Overall, it was an amazing first experience. PROS: The staff, the location, groupon deal, reserved parking spots, relaxing ambiance, CONS: I guess the only downfall I would say is that the massage room didnt look that great, there was like two paintings and a stand for the lights but it just looked like a regular room with a massage chair. Also, it is a little pricey but its worth it for a special occasion. read more

Spavia Day Spa - Natick - Skin Care Near Me - Natick, Massachusetts

Sent my sis for a birthday relaxation gift and it was just perfect!!! Caroline the manager was unbelievably nice, as I had to call her 4 times to get things setup. Thanks for your sensitivity and approachability! We look forward to returning! Sugar scrub was super!!! read more

My mom and I bought a groupon here and could not have been happier with the experience we had. The groupon was for an hour massage AND a facial~ such a great deal which I highly recommend getting!! Before you get started, of course you fill out some paperwork. It's very customizable and you can choose the music you listen to, the lotion scent that they'll use, and even if you'd prefer not to be talked to while you're getting the massage. I was very impressed with this. The spa studio itself is so calming and very clean. When you go in the back, there's a women's retreat area where there is a shower, changing area and waiting room with hot tea, water, warm neck wraps, and great reading material. You're provided with slippers and a robe. I didn't have to wait too long before my masseuse, Samantha, came to get me. Samantha was wonderful! I've gotten a good amount of massages and without a doubt she has given me one of the best ones I've ever had. She was so friendly, cheerful, and did a great job checking in on me and working areas of my body that were more tense. My mom had Angel Marie for her masseuse and she couldn't stop raving about her as well! As for the facial, we also really enjoyed that service as well. We both had Elizabeth for our esthetician and she was great! For me, she really cleaned my face up nicely and even gave a nice little hand massage. Overall, our experience here at Spavia was above and beyond. I will absolutely be coming back and am even considering the monthly membership! Highly recommend if you're looking for a local day spa. read more

This spa is conveniently located inside the Natick Mall on Rt 9- entrance is from the outside. I've only had facials here and everybody I've met have been pleasant. They offer short term memberships for different levels of services and seems like a good deal if you're going to keep up with the services. I like that they are able to accommodate my last minute bookings. Great addition to MetroWest! read more

Really wanted to like this place since the environment was great, but I had a real average experience. Not sure how to describe it, the areas worked on were not on point, the cheap massage chair I have does a better job. read more

The spa is clean, relaxing and staff are skilled and friendly. Highly recommend!

Right from when you first enter the door until you leave the spa you will have the most blissful and positive experience of your life, unless you are already a queen. I found Spavia through groupon and I am so impressed by the massage and facial that I received. Amanda was amazing with the massage and worked on my pain areas, and Kayla was great with providing me an amazing facial that combated my troubled pimples. Great experience and I highly recommend this to anyone who is stressed and looking for a break away from the ordinary hustle and bustle. read more

Very friendly staff. I got the 60 minute massage everyone was helpful and professional. Will be going again!

Best experience at Spavia. Massage was heavenly and facial was so relaxing and thorough. From the minute I checked in I was treated with the utmost respect, which is not a guarantee when you visit a spa. Thank you for such a great time. I'll be back soon! read more

I love Melissa! She gives an awesome facial and is super fun to talk to. I'd definitely recommend her!

The massage therapists and estheticians at Spavia are phenomenal. Excellent customer service, lovely facilities, non-rushed extremely professional treatments, and a zen atmosphere make this a really wonderful and convenient addition to the mall. I have had a massage and facial and was thrilled with both services. LOVE the heated neck pillows in the relaxation room. read more

I got a Groupon and came in for a massage with Samantha and facial with Keila. Samantha was incredible and really addressed my concerns. She's so sweet and attentive and the spa itself is absolutely fabulous and relaxing. Keila's facial was INCREDIBLE. My skin is sensitive and reacts to everything and she did a Vitamin C and hydrating treatment that left me more moisturized and glowing than I have been in years. She even extracted some milia that had been driving me insane! A truly professional and wonderfully relaxing experience. They really go above and beyond. read more

Such a great addition to the MetroWest area. From the front end staff to the relaxation area and the masseuse, the whole experience was amazing. The women's locker room is equipped with a restroom, shower, and changing area as well as lockers for your belongings, robes, and spa sandals. The relaxation area has hot neck rolls, tea, and water. I truly felt like I was at a high end spa. I will not hesitate to recommend to family and friends as well as pay many more future visits to the spa. read more

I just had an amazing hot stone massage with Robin. With a franchise/ chain I'm always a little skeptical but the spa did not disappoint in any way. The lounge was peaceful and relaxing, especially with the warm lavender neck pillows while I waited. The treatment was great and I loved the ability it personalize so much in advance-- I picked the music, the lotion scent, the amount of pressure and I even got to specify no conversation instead of just hoping they get the hint. I will definitely be back. read more

Great experience. Sports Massage with Laura. So restful. Love that they had parking spaces too!

Spa was really comfortable, nice sitting room excellent facilities. One of the best facials I have ever had my face feels so soft and clean. Not all facials have extractions included but this one did and that was good. I felt so calm after such an enjoyable experience. They even let you pick the scent of your lotion and type of music you wanted to listen to during treatment. read more

This spa is so relaxing and the staff is amazing. I am always greeted by Lisa who welcomes me by my first name. She goes above and beyond to accommodate me and my schedule. I came in because I had a groupon and I was wowed. I picked my scents and the music I preferred. Lisa explained the membership packages to me and it really is a good deal. I go monthly for a massage, but with the spa like environment too, I signed up. I had a facial by Elizabeth today and I was so relaxed and my skin is glowing. The membership ranges from $69-109 and includes a choice of services and discounted additional services. After my treatment I relaxed in their relaxation room with hot tea, dim lights, relaxing music, and a neck heater which staff encouraged me to stay as long as I liked. Like I said my groupon got me in the door, the quality of services, environment, and friendly staff got me hooked. read more

My first experience at Spavia was great! Love the services, ambiance and relaxation the environment provides! Fantastic products and very hospitable. Can't wait to go back again!! Thanks Spavia!! read more

The facial experience I had with Kayla was amazing! I have had many facials and hers was truly one of the best! She listened to my concerns and need for relaxation. The whole experience from the greeting at the front desk, the relaxation room and the facial was fantastic. read more

I have experienced many hot stone massages in my live but ANGEL at SPAVIA gave me the BEST HOT STONE MASSAGE ever!!!! Highly recommended for great service, stuff, cleanness and the spa is gorgeous! read more

I've been treating myself to prenatal massages to help me get through the growing pains of pregnancy and I can't say enough great things about Spavia. I find their business model to be quite affordable, and you certainly feel like you're at a day spa and not just some sterile med clinic that offers massages. My favorite thing about Spavia as compared to other monthly massage places is how many prenatal appointments they have. In the past I have had a lot of trouble when finding an available masseuse that is qualified to do prenatal... but at Spavia, I've been able to find an appointment quickly each and every time. I look forward to going again. I've already been three times (Laura is my savior!) and plan to continue to keep myself feeling well in the final months of pregnancy. read more

Beautiful inside and they use really high-quality products that smell GREAT. I did a facial and massage. Really nice combo, there are lockers to store belongings, the shower is very clean, and a relaxation area with delicious organic tea and zen books to read. read more

I was at Spavia Spa a couple of weeks ago as I received a gift card from my boyfriend. I requested a firm massage on the form and also verbally from the massage therapist. She was very kind and sweet however instead of getting a massage I received a ton of cream/oil rubbing treatment. During the massage I asked twice if she could go more firm and nothing changed. I came out feeling very frustrated and annoyed that they would actually charge customers for a cream rubbing treatment and call it a massage. I emailed the guest customer service to share my feedback and they said I needed to choose the deep tissue massage and that was their signature treatment, absolutely shocking! I think that was the worst massage I ever received ( and I had over 500 in my entire life) I will not be going back there and definitely will not be sending anyone I know there. Complete waste of money. read more