I used ICU computer solutions to fix the broken screen of a pretty old Alienware gaming laptop,…read more turns out they don't even make that screen anymore so the team had to outsource a different one and the first company sent the wrong one so it took some time but I've got my laptop back in working order so it was worth the slight wait especially with my strange circumstances. My battery turned out to be completely broken so they also replaced that! Pricing was very fair especially compared to other places in the area!

Bar none, the Computer BG is the best place to get your Apple computer serviced. I've had great…read morecustomer service at both Las Vegas locations.

Communication was very prompt and informative. Needed a TV mounted outside on stucco wall. The…read moretechnician was on time, respectful, explained each step, and suggested the perfect placement. He had the install in less than a hour, completed the function check and promptly cleaned up. I would highly recommend their services.

This is the second time dealing with this company and once again, it was a pleasure. I had a…read moreproblem with my security system not functioning properly and Mo came out and fixed it immediately. He explained the problem, what he had to do to remedy said problem and once he was finished he ensured I was satisfied with his work before leaving. If I ever have another problem with anything in my home, I'm definitely going to call Mo again.

If you're looking for great service, this is the place to go. The technician listened patiently to…read moremy problem, answered all my questions, and kept me updated throughout the repair process. They went above and beyond to make sure I was satisfied. It's rare to find this level of customer service these days. Thank you for a fantastic experience! I would highly recommend Vegas Micro.

Great service at a reasonable price. Manni (the owner) gets the job done!…read more Place can be a bit hard to find for first timers, but once you get there, you are in good hands. The dude knows his stuff! A+ service.

Thank You, Chris! I…read moreneeded a computer professional and did my research! I chose this business and delighted in my choice! Chris was immediate to respond to my original online request for quote and actually phoned me instead of quoting online. His fee was reasonable and his communication is beyond 10 stars. He arrived on time and very professional and friendly. He quickly assessed the problem(s) and remedied in an expedient manner. I would HIGHLY recommend this business and Chris, the owner, cares about the quality of his work and customer satisfaction. I respect him immensely in the way I was treated being a former business owner myself. I have used other competition in the market and without a doubt this IS your "go to" company. LOOK NO FURTHER...YOU JUST FOUND THE BEST. Thanks again, Chris. Wishing you all the best, Janet R.

I hate to rate a place so harshly when I haven't even used their services but I just had to give a…read morewarning to other people who may be waffling between companies for their repair needs. I broke my laptop (screens crack to easily nowadays IMHO) and I did a some research to find a place to bring it to because I didn't want to mail it in to Dell. My husband and I settled on 10 Star Computers because of the great reviews on Yelp and other platforms. We tried getting in touch with them via their preferred method (call and text) and we are still waiting to hear one peep from them over a week later. Obviously, I went with a different company. I decided to go with my second choice a few days after not hearing from this company. It's just super disappointing to not even get a "sorry we are too busy to help you" or something reply. Even a "no" would have sufficed. Unprofessional and shady.

Repairs on my laptop were Done well and I received it back…read moreIn top condition though service took a day longer than I expected. I would go here again.

It's great. Laptop ready on time. The quality and value of service is excellent. The amount of…read moreservice I paid is reasonable. The owner is polite and nice. My only concern is the place is not organized and it smells like pee when I enter the place.

Seriously!! Best customer service, super helpful, friendly and honest. Don't cut yourself short and…read morego any where else. There aren't many places around where people are as kind, reasonable and genuine- 100% recommended! Love supporting small businesses when the owners and staff are so humble. Check them out Sergio you rock !!!

Smart Fix LV 3355 Spring Mountain Rd…read more We had an excellent experience at Smart Fix LV. The service Sergio provided was efficient, reliable, and truly professional. He took great care of us, explained everything clearly, and delivered fast, quality service. We genuinely appreciate the attention and care we received. Because of this experience, we will absolutely be loyal customers. Also great value & customer service support. Thank you, Sergio, and thank you Smart Fix LV!

Mel is top-notch! His prices are reasonable, he's thorough, and he communicated very well with…read morequick responses. My Costco spec PC from MSI suddenly stopped working. I found Mel on Yelp and decided to get an estimate from him. I told him that my computer suddenly stopped working and I have some pictures that I would like to retrieve. He told me "no problem," he would try and see if it was possible, and gave me worst-case scenarios and other options if he wasn't able to retrieve the files. I dropped off my PC at his business and he got right to work. A few days later, he informed me that due to the factory installation location of the memory stick right next to two high heat sources, the memory chip was fried. He asked if I would like to retrieve the data, explaining that he could send it to a specialist, but that it would cost an arm and a leg to do so. He found me the best deal on a trustworthy memory brand that would last me. I picked up my PC and he explained all he had done. He was able to find a different location for the memory stick and installed a heatsink to prevent future failures. My PC runs better than it did before. I would definitely be using him for other future repairs or PC builds!

I wanted to give a huge thank you to Mel for going above and beyond to help me out. I reached out…read morelooking for someone to install a Cat6 data outlet, and instead of just pointing me in a general direction, he took the time to connect me with Jarrod at Maximum Audio & Video. Jarrod did an outstanding job, and I never would have found him without Mel's help. It's rare to find someone who genuinely cares about helping people, even when there's nothing in it for them. Mel took the time to make sure I found the right person for the job, and I really appreciate it. Cheers, Mel, and thank you again for your kindness and for going the extra mile. It definitely didn't go unnoticed!

Excellent Work This…read morewas for my 3 year old grand daughter Right on time Will recommend them

I never write reviews, but this was by far the worst experience I've had with a repair shop. Poor…read morecommunication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money. Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen. I had to call an hour before closing just to get an update, and was told to wait until the next day. When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely. I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning.

I had my MacBook screen replaced, and I am very satisfied with the service! They gave me a clear…read morequote upfront and charged exactly what they quoted (no hidden fees as others do). The repair was completed within 24 hours. The screen looks brand new and functions totally fine! The customer service was excellent, and everyone was very nice and professional. I highly recommend them!

This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.