Excellent Work This was for my 3 year old grand daughter Right on time Will recommend them read more

I never write reviews, but this was by far the worst experience I've had with a repair shop. [[HIGHLIGHT]]Poor communication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money.[[ENDHIGHLIGHT]] Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. [[HIGHLIGHT]]I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I had to call an hour before closing just to get an update, and was told to wait until the next day.[[ENDHIGHLIGHT]] When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." [[HIGHLIGHT]]The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely.[[ENDHIGHLIGHT]] I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning. read more

Highly recommend Duke of Computers for all your tech repair needs. They helped me repair a broken laptop monitor on my Macbook. They ordered the part immediately, contacted me as soon as it arrived, and installed it within 1.5-2 hours. I use my laptop for all kinds of work, so it was very important to get it back as soon as possible. These guys are amazing, friendly, fast and great at what they do. If I ever have computer issues again, I know who to call. Great work. read more

My boyfriend came here to get his computer fixed and had a terrible experience. Not only do they not take any accountability for their actions but they also are terrible at communicating. Don't waste your time or money coming here. read more

[[HIGHLIGHT]]Very nice, helpful and professional I would highly recommend[[ENDHIGHLIGHT]] I have used other services and were less frustrated and felt I did not get my moneys worth. This is not the case with them. [[HIGHLIGHT]]They are amazing.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Super kind on the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Gave great pointers and is open after I get out of work.[[ENDHIGHLIGHT]]... Sounds 5-Star to me! read more

My desktop was having issues starting up. [[HIGHLIGHT]]I called Duke of Computers after a competitor misdiagnosed the problem.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I took it over and Race and I discussed the issues.[[ENDHIGHLIGHT]] They ran diagnostics and found the issue. [[HIGHLIGHT]]Mike called and told me the problem and explained what was needed to fix it.[[ENDHIGHLIGHT]] They were able to fix it and get my computer up and running again! Their prices are reasonable and I would definitely use them again!! Thanks to the team at Duke of Computers! read more

I would highly recommend this repair shop! They are so kind :) I've had a total of 5 repairs. I've had them replace multiple laptop screens, my batteries, and broken hinges. The prices are quite reasonable. Not one repair has been over $300. The initial diagnostic for every device is FREE! read more

[[HIGHLIGHT]]EXCELLENT customer service from Race![[ENDHIGHLIGHT]] I went to Duke of Computers to get a quote for installing a tempered glass screen protector on my new Surface Pro and Race offered to install it for free. He easily could've charged me or said no, but going out of his way for a non-paying customer shows that my electronics will be in very good hands if I ever have an issue. read more

Duke of Computers - Brand new surface pro, now protected thanks to Race! - IT Services & Computer Repair Near Me - Las Vegas, Nevada

[[HIGHLIGHT]]Dan was great! When we had an issue with our printer's reinstallation that stumped us, I called Duke of Computers.[[ENDHIGHLIGHT]] We needed the printer working ASAP. Dan was able to come out a few hours later and fixed the issue. He also showed us a few tricks. He was knowledgeable, friendly and super efficient! While I hope to never need a computer fix again, if I do, I'll be calling Duke of Computers. read more

[[HIGHLIGHT]]I contacted them on a Thursday evening and they were able to call me back to set an appointment the following day.[[ENDHIGHLIGHT]] Dan came to my home to hook up all my Internet and make sure that my security cameras were up and running. He was extremely knowledgeable and helpful. [[HIGHLIGHT]]I absolutely recommend these guys as they were responsive, professional, and came within the next 24 hours to my home to assist me.[[ENDHIGHLIGHT]] They also provided a discount therefore the value was extremely reasonable. Thanks Dan! read more

[[HIGHLIGHT]]The guy who called was super informative and honest.[[ENDHIGHLIGHT]] He told us that our phone would likely be okay and wanted us to save our money. True honest business will go long ways and we will be back for this company service for any computer phone needs. Thank you read more

Needed new hard drive and updated Windows version, with transfer of data from old drive to new. [[HIGHLIGHT]]Accomplished on time and really pleasant to deal with.[[ENDHIGHLIGHT]] Would go back. read more

Highly recommended! I built my first pc and of course I had some troubles during installation... they fix my problem in less of one day and also they took time to install extra software read more

Excellent service! Very thorough. [[HIGHLIGHT]]Patiently explained and answered questions.[[ENDHIGHLIGHT]] Showed up on time and provided guidance on network. read more

[[HIGHLIGHT]]Great service. Daniel the owner is the best and always helpful![[ENDHIGHLIGHT]]! Mike was able to fix my Laptop yesterday in a couple of hours and it was only $69. Since Duke closed their Summerlin store, we have. Web reluctant to drive all the way over to the other side of town! It's worth the drive!! Thank you!! read more

First time customer and I truly recommend this business. My experience was met with professionalism and knowledge. Thank you

My hard drive was dead but they saved the data and managed to fix everything like it was new.

I am very pleased with their service. Arrived on time. Pleasant and professional. New computer installation and setup. Technician made sure everything is exactly to my preferences. read more

I've had my MacBook for 9.5 years. She's an old girl but she's a rider. She got me through college, let me stream movies from shady websites on her during my poor days, and has been my work from home device since May 2020. In the past 6 months I've noticed a steady decline in her performance. Last week it took one hour just to load the chrome homepage so I knew it was time I brought her to a doctor lol. I requested a quote for repair on Yelp and Duke of Computers responded quickly with a detailed message. Since their Durango location is super near to me I visited them for their free diagnostic. I dropped my laptop off to Michael on Friday afternoon and picked her up on Sunday at about 1p. Michael explained to me that my hard drive was failing. I could opt for the regular spinning hard drive for $69, or get the solid state drive for $139, both with 1TB of memory. They could install the new one for $59 and clone the old one for $109 so that all my previous data would stay within my laptop. I loved that they're up front with their pricing and there are no hidden fees. All prices are even on 2 tv screens on the wall. I thought about it and decided the Solid state drive was the best option. I figured it was a good investment and would help prolong the life of my laptop. Instead of getting the regular hide drive and possibly run into the same problem down the road. I dropped my laptop back off on Monday at about 1p to Daniel. On Tuesday morning I called and Josh informed me it was ready for pick up at about 11:30a. Josh told me if there are any problems, to bring my laptop back within 30 days. He also gave me my old hard drive just in case I needed to import the data again, if for some reason I thought they didn't do a thorough job. I opened my laptop in the store and GOLLYYYY it's fast! I started it up and usually the power up from a complete shut down takes at least 30 min. I went from log in to Home Screen in like 30 seconds. So freaking fast oh my gosshhh. Opened Chrome and what do you know, Google home page pops up in a snap! Shockingly fast. Thanks so much to the whole team who worked on my l girl. She's running just as fast, if not dare I say better than the first day I bought her. I will tell anyone and everyone about Duke of Computers for as long as I live! read more

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they're very knowledgeable and their prices aren't too high. [[HIGHLIGHT]]I a long way to go there all the way from Centennial Hills, but it's still worth it and they're very polite[[ENDHIGHLIGHT]]. read more

So the good things are that it was not terribly expensive to get the work done. They were friendly and got the job done. Ultimately, thats all we want and they delivered. The only area of improvement I could want as a customer is for some more communication and reliability. We dropped off our PC to get fixed, we were told we would get an update within the next 48 hours which we did. Then we were told the computer would be ready for pick up the next day in the afternoon. We showed up for pick up at 1PM, it was not ready upon our arrival, instead we were told it would be ready in the next day or two. Of course we wondered what the issue was, how did it go from the pc being ready tomorrow, to the pc being ready in about 2 days. Days pass and we call to ask if its ready, only to be told there was a family emergency and the tech is out. Which is totally fine! These things happen. But we would have like to have had been informed and updated about this and given a definitive timeline as to when it would be ready. Now at this point we were basically ready to come pick up the PC to go elsewhere. But we gave it a few extra days and then came in to collect. They are scheduled to open at 10AM. We showed up at 1040AM. They were closed. I called and was told that the technician was running late. Then about 10-15 min later, I think the owner comes and opens up. He was nice and apologetic, professional, I liked that. We were informed that the tech was sick and couldn't make it. Again, it is fine if this stuff happens, but for a business, I believe that when you are scheduled to be open, some one should be manning the station. Regardless, we got our computer, it was fixed, he gave a discount, all was good. We would like to come back again in the futre because they did get the job done and they are conveniently near us. I just hope next time that things go more so smoothly. I do recommend this business for your tech needs. read more

Second time I've been using the Duke of Computers service and they did their magic once again! My dog spilled a glass of water on my brand new Alienware and the system stopped working. Free diagnosis within couple of days - they explained everything, provided me free options of repair and did it again... my system is back!!! Highly recommended! read more

[[HIGHLIGHT]]I requested troubleshooting of a laptop charging issue and they gave me a receipt of acceptance and within the same day called me with the diagnosis and a quote.[[ENDHIGHLIGHT]] I was very impressed with their kindness and professionalism on the call and they gave me an accurate time estimate of when to pick it up. When I picked up the repaired machine a couple days later, they even gave me advice on how to best care for the charging of the laptop in the future. Above and beyond customer care, kindness, and top notch technicians are found at this business. Glad to have them in the community read more

I needed to get a quote on repairing my laptop after I had a car accident, so I messaged them on Yelp and I had an immediate response. They told me I could walk-in whenever. When I went in, I was greeted and they immediately went into finding the info needed to repair.l and told me they would email me later. In a few hours I was emailed a quote and it was better priced than Best Buy. read more

"Exceptional service from the Duke of Computers! The team seamlessly transferred all my data from a failing business PC to a new one. Their expertise and professionalism truly shine through. Highly recommended!" read more

Best service I've received in vegas on my computer! And they even picked it up and dropped it off when they were finished! I was having car trouble so I couldn't drive anywhere and they were the only company I saw that could pick up my computer. Very friendly/fast service too! I was thinking I needed a wifi chip installed, but they did a free diagnoses and informed me I only needed a wifi adapter. And the adapter ended up being a lot cheaper than the wifi chip anyway! That's how you know they're a good/honest company when they try to save you money and offer the best advice for your devices. I appreciate honest companies like this. Highly recommend this company! read more

I honestly thought it was time for a new computer - I bought my MacBook Air in October 2019. It was taking FOREVER to open any websites or docs out of my Dropbox. Typing had a delayed reaction. I thought the fan had died. And those are just the bigger issues. I was ready to head to the Apple store when I decided just to call someone local and see what they thought. So I Googled "computer repair near me" and Dukes of Computers showed up! When I called they said I could bring it in for a FREE diagnostic (which would mean leaving it overnight) or I could pay $119 for a tech to come to me and determine the issues right then. They also said the tech fee would be applied towards any needed repairs (which I knew would be required IF they thought there was even a chance of fixing it). I set an appointment for the next morning and Dan showed up right on time (does that EVER happen in today's world??). He did tell me by operating system needed to be updated (I thought Mac's did that automatically but it turns out they don't) which would take 4-6 hours so I let him take the computer back to their shop. I told them it is my lifeline to my work and that I couldn't live without it for long. Turns out I did have to leave it with them over night but they had it ready by 10am the next day! I don't know what magic juju they used but my Mac is a good as new! And my bill was less than $300. I will DEFINITELY refer Dukes of Computers to anyone!! They were trustworthy, reliable, patient, friendly and, obviously, they know their stuff!!! TRY THEM - you won't be disappointed! read more

DOC really saved the day in my panicked state when my LCD laptop monitor went out; they were responsive even after hours, the were patient with me even when I was not, they were the most affordable, they completed work start to finish in what I thought was a timely manner given the circumstance, and best of all they pick up and deliver for free all with kindness and a smile. I really hope I don't need to use them again but if I do, I'll be sure to reach out to them first. read more

Helped with my computer issue very fast and well done. Very reliable, open communication. Recommended

I brought my laptop in for a hard drive recovery; the staff is knowledgeable and helpful. I got my laptop back with the data I wanted to recover. I recommend Duke of Computer read more

This place was great! They messaged me back right away on Yelp and was always very communicative to me while they were fixing my computer. I also loved that their prices weren't out of this world ridiculous. Good quality work for good price! If I need anything again I will definitely come back here:). Computer works great! read more

Dan did an amazing job of setting up my new computer and printer. He was very personable and walked me through everything. I could not be happier with what he did. I am not the most computer literate person around. I would highly recommend this business. Very fair pricing, quick and reliable service. A pleasure to work with. read more

Great service, great customer service, very knowledgeable technicians! Brought in my dead MacBook Pro which Apple were unable to repair - the Dukes were able not only to recover my data, they were able to get my system back and running! Highly recommended! read more

Great service! My computer is functioning great with the new battery and hinge repair and replacement. The quote I received was more than fair for the work that was done and I got my computer back within the timeframe that I needed it. The owner and employees were always friendly on the phone and in person and I can't speak highly enough of them because they answered all my questions and kept me up to date on what was going on and when everything would be completed. While I hope to not need any computer repairs again soon, if or when I do, I'm definitely bringing it back to Duke of Computers. read more

Super reliable and friendly! I had a very unusual tech issue: My Linux desktop had an OS corruption, but the data was still present on the system. Most places I called in town turned me away, but Duke of Computers was willing to take on my situation. I want to give a shout out to the tech that worked on my PC, Micheal, as this was a difficult task. they kept me updated regularly during the process! read more

Search no more and go to Duke!! Daniel was very helpful over the phone before I brought my totally dead Surface Pro in to try and extract the files. I have received conflicting info on whether this could be done--- and Daniel set the record straight. He was professional and knowledgeable. read more

Update: the manager finally called back, and domaines he has COVID so he was out, and is refunding my money and completing the task. I'm satisfied and won't hold this against them. Original post: AVOID GOING HERE! They've had my computer for over a month (and I've already prepaid $400+). In their defense, they ran into some snags with not being able to get replacement parts (and I understand that) but the manager won't even return my calls to talk about how to resolve this. Several days ago I filed a complaint with the Better Business Bureau and STILL they haven't bothered to respond to me. So, as far as I can tell, they've stolen my property and my money. STAY AWAY! read more

I had a few issues with my iMac desktop computer and contacted Duke of Computers. Reached Daniel who set up an appointment with me to come to my home and check the issue. A few clicks and he saw that my iOS system that was running was about 5 years old. He offered to take the computer to the shop which is very close to my home, Rampart and Lake Mead in Summerlin and I would have back within 48 hours with new updated iOS Big Sur operating system. It was finished in less than 48 hours, Everything was back on my desktop and all systems are working properly. I highly recommend Daniel and his technician, Josh to evaluate, and repair what I had no idea was wrong and in a timely, professional manner. read more

Been to the other location on Lake Mead and Rampart in the past but this store is closer to home. Yesterday my hard drive kicked the bucket on my I-MAC and Daniel saved and recovered everything I had. All my thousands of photos and files!!The price was very reasonable. Today I brought in two iPads to him for help, one that had a broken charging cord stuck in the port that he fixed with no charge. The other he was honest and told me its not cost effective to repair. He's was upfront and honest about fees, turn time, and the extent of the problem. Thanks Daniel! read more