This is the worst company anyone can do business with. There are 11 bad reviews for them for the past 9 months!!! PLEASE read the reviews before using them. And if you have had a bad experience, file a complaint with Better Business Bureau so they will get bad ratings there as well. I had asked them for a quote to replace a hot water Tank and I was given a quote of $2,200. They installed the hot water tank and they charged me $3,900. I sent in a complaint to Better Business Bureau (BBB) to help resolve the issue. I wanted Spearhead to send BBB some documentation of the quote, or a tape recording of the original conversation on the quote (on one of the bad reviews from Connor 5 months ago, the Owner replied that they recorded all calls and that he/she had rechecked the recording of Connor's call- Was that a lie about the recording?). BUT they did NOT respond to BBB at all, after repeated attempts to reach them, ignored BBB completely. How ARROGANT!! They don't care about the customer, they charge whatever they want, they don't respect their own quotes, and they don't respect the Better Business Bureau. BEWARE of Quotes from them. read more

We called Spearhead Plumbing to make an appointment to come take a look at our heat unit which was leaking. The asked for our credit card - said this was to do a booking. The day after I see that they have made a charge on our credit card for $1000 - I have not received any appointment confirmation from them nor received any information that they would charge me without doing the job. I called them - pretty upset - they unlocked the charge - their excuse was that too many customers were not paying them which was why they had to charge in advance!!!! I am still chocked about this and I will investigate further into whether this is legal! read more

We waited all day and the plumber never showed up. Nobody called to let us know that they we weren't going to make the appointment. The next day a plumber showed up and fixed the small problem but the bill was enormous. Everyone I spoke with agreed that it was way too much for the work that was done. There were communication problems every step of the way. I will never use them again. read more

Speared by Spearhead! Watch out for these guys! In June, I called them to replace a Pressure Release Valve PRV for my water line that had been leaking. Normally a $250 part and an hour of labour. When I called they took my credit card over the phone before they would agree to a service call. A guy came and replaced the PRV and we got a bill for $1500! The PRV part alone was $1100 (145% markup of a $450 part they used). When I called to complain, they insisted on email communication only. Offered me $300 off the part and said 75% markup on parts was the lowest they could go. Standard markup is 25-40% on plumbing parts according to two plumbing companies in whistler. So final bill was $1200 for what should have been a $600 job (parts and labour). Confirmed this with two other Whistler Plumbing companies. read more

I couldn't be more frustrated. Spearhead came out to install a Nest thermostat at our cabin about a year ago, unfortunately it wasn't done properly and never actually controlled the radiant heat. This caused thousands of dollars in waste during the summer. I scheduled an appointment a week ago with the plan to drive up to Whistler in order to attend and make sure the job was taken care of. I called again this morning to confirm the appointment for 2pm before taking the afternoon off work. At 2:20pm I got a call from their office saying they wouldn't be able to make it. Complete waste and disregard for my time, don't let them waste yours. read more

Ryan gave us great service. Nice young man, efficient, personable and very knowledgeable.

I have used Spearhead a few times over the years and they were my plumber of choice, until now. My hot water tank sprang a leak last week. I called Spearhead and was emailed an estimate for it's replacement which I accepted the same day. The next day I emailed them to ask what sort of time frame it would be so I could carry on with life and not have to sit by the phone in case they should call or show up at my door. No reply. I tried several times to contact them over the ensuing 4 days - to no avail. To be fair, there was a long weekend involved but they do advertise 24/7 emergency service so I had a reasonable expectation that someone would be in touch sooner rather than later especially considering the fact that I had an agreed upon estimate. FOUR DAYS!!! It was like they'd dropped off the face of the earth. I couldn't even leave a phone message because their mail box was full. It became increasingly apparent they had decided to not do the job. Rather than do the responsible thing and let me know so I could mitigate the damage to my home and make other arrangements they decided to just ignore me. I am not an unreasonable person - I fully agree that they are not required to do a job they choose not to for whatever reason. However when they provide someone with an estimate they are giving the impression that they fully intend to complete the work. To all of a sudden change their mind without even a two minute phone call or email to let me know shows a blatant disregard to a long time customer that blows my mind. Never again will I call Spearhead Plumbing and you can rest assured I will be advising anyone that asks me for recommendations for a plumber - it WON'T be Spearhead. read more

I am not happy with this company at all. I will never, ever call them again. I don't know where they get all the positive reviews from? The bill was too high from what they estimated me over the phone, and they never finished the work. I had to call another company to finish it. You will never get my business again. read more

I unfortunately cannot comment on the work that this company does. I phoned Spearhead to see about a quote to replace my gas fireplace, at the time I was informed that they would be able to fit me in the following week and would give me a call an hour before; not ideal but was around so I made it work. I didn't hear back from them, two weeks later I phoned them, while I was on the phone the receptionist received a phone call and asked me if it would be alright if she phoned me back shortly, she took my number. It was late in the day when I PHONED THEM back. The lady I spoke with this time seemed much more accommodating and helpful, I was informed that they would come by two days later. This "appointment" has come and gone again, and so has my faith in this company. I understand that emergencies come up, and plans change, I would have appreciated a phone call, apology and an attempt to arrange another appointment. I will be taking my business elsewhere. read more