Just like for another reviewer on Google,  Jordans reset my diamonds very poorly. The staff were…read morepleasant and cost-conscious while planning my ring. But the ring came back a mess. The diamonds were irregularly spaced, tilted at different angles, set at irregular heights and they snagged on everything. The ring is too embarrassing to wear. They were unwilling to make any corrections without charging me and offered no compensation of any kind for my deep disappointment and expense. They blamed the problem on the varied sizes of the diamonds. If that were the problem, they should have told me they could only make an ugly ring with them.  They displayed no pride in their craft or responsibility for their sale. I took the ugly ring to Richard Gretz Goldsmith who is redesigning it from scratch with my diamonds at less than what Jordans charged me. And Gretz offers a guarantee that if I dislike the ring for any reason I get my money back. I wish I had seen the other woman's review before I took my diamonds to Jordan's.

I needed a new watch strap, and instead of selling me one, they fixed my old strap, and wouldnt…read moretake a dime. Pretty good for these days.

I stopped by with a family ring we needed resized, they did a great job adjusting it to a smaller…read moresize and it came back just beautiful. My son was very happy when we gave it to him. Pricing was reasonable and work was done with the allotted time frame.

Customer service is friendly and they do beautiful work, beautiful displays and lots of nice…read morecollections of jewelry! Will go back when I need jewelry repairs or purchasing of new jewelry!

They perfectly resized my ring. Very professional and and friendly. As for the custom jewelry…read moreselection there are so many wonderful items to choose from. I will definitely be back to add to my jewelry collection

My custom engagement ring is beautiful! Richard really put in the effort and I could tell he's…read morepassionate about his job. Highly recommend this place.

I had a great experience with Olufson Designs. I wandered in one day with questions about having my…read morering sized differently. They took detailed photos of the ring before, which were included on the estimate and receipt, and gave a clear estimate of what to expect. This is after we dropped it off at a different shop in Albany to have two bands soldered together, where photos were not taken of the ring at drop off and he felt overall uneasy about that experience. I really felt like everyone was friendly and helpful!

About a year ago, I brought a ring in to Olufson to inquire about having it appraised. The sales…read moreassociate was nice, told me they don't do appraisals, and that they generally don't recommend an appraisal them unless you are planning on selling the ring (strange advice if you ask me. I wanted to have it appraised for insurance). I don't think she knew that I brought the ring in a year or two earlier to have the gem identified (it was an inherited ring and we didn't know what the gem was). And I was told at the time that it was a high quality gem with high quality diamonds on it. She offered to buy it on the spot for $388. I politely declined knowing that the ring was likely worth a lot more. I finally had it appraised and the replacement value is off the charts. I know that replacement/insurance value is not equal to a purchase/selling price AT ALL, but the gold alone is worth 10x what they offered me. So shady. I would never go back to Olufson after this. Moral of the story: Always ALWAYS get a second opinion. Never sell jewelry on the spot. And maybe avoid Olufson.

My boyfriend was referred to Harry Ritchies by our friend Misha last summer. Since then, my…read moreboyfriend has bought 2 different rings for me at this location & they are both beautiful. The customer service is always amazing. They have great in house financing & we will be coming back for the rest of our jewerly purchases.

7/3/19 Albany Harry Richies; this is the 2nd time (in a row) I have dropped my wedding set off for…read morecleaning/repair/sizing and again they are failing! Dropped off June 23, 2019, got a call today 7/3/19 "your ring is ready for pick up." (I called 7/2 to see if it was back and was told No). I headed over to pick-up and the sales associate got it out, I tried it on and noticed it was in the same condition as when I dropped it off. My wedding set sat in the store drawer for a week n half and never was sent out. This is the worst customer service and really makes me question the folks that work there (not very bright). My set retail price is almost $20,000 plus $1,200 in policies and this is the service Harry Richies provides. I know it use to have a high quality of customer care but has gone done the drain. We will never buy from HR and Kay's has had our business since 2016!

Since I couldn't find how to edit my existing review, I submit my edited and updated review here:…read more HIGHLY recommended. Walked in to this cute little jewelry store and in less than 15 minutes, I'd found the perfect engagement ring, a beautiful vintage white gold filigree and diamond, for my fiancee. Surprised (pleasantly) at the price. Spoke with Mike Anderson on that day and on future days, and the man is simply honest, straightforward, pleasant, capable and deeply knowing of his business. His fee for adjusting the ring size, also surprisingly affordable. I cannot, cannot recommend this place and this man highly enough. UPDATE: I returned a couple months later, after the above, to Mike Anderson to talk about wedding bands. He sized me, showed me different styles and fits, and we quickly got to exactly what I was looking for. Three or so days later, he called, had found a vintage ring that was exactly for me (vintage / estate, 14k white gold, comfort fit). It was sized and refitted for me, and I now have my perfect, beautiful, shining wedding band for my coming nuptials. Again, I was quite pleasantly surprised at the cost to me. Affordable! Most recently, as my fiancee and I just happened to be passing his store, we ventured in to see if Mike could perform the "hat-trick" of wordly miracles. We were in the store, total, for perhaps 45 minutes, but even before that much time had passed, he'd found her band for us. This time the band was already on site. Just having started his inventory search, and with another, older couple patiently waiting, he asked from the back of his store, "are you interested in an antique?" We enthusiastically answered Yes! He brought out the ring for her. A delicate, beautiful, decoratively engraved 18k white gold vintage band...one that matched perfectly her engagement ring. The wedding band was slightly snug on her, so he offered to have the ring stretched slightly--something I hadn't even known was possible. Since I was sensitive to price and wanted to know but did not want to discuss with fiancee present, a couple of winks between us and he understood. He offered to inquire with his jeweler / craftsman about the feasibility of the stretch, then told me he'd call me on Sunday with the result after conference with his crafter. He dutifully called me on Sunday. I missed the call. He kindly gave me the price (once again, surprisingly affordable), knew enough implicitly to leave the ring with crafter (despite not reaching me directly) and await official agreement as well my official purchase when we spoke next. This is the kind of business we are talking about. In all appearances and experience with him, honor and skill and care are all rolled into one with this Mike Anderson. Never in my life did I dare dream of such an easy, fortuitious, even providential experience in finding and procuring all three of the most vital material elements of a holy union. God bless Mike Anderson, along with much gratitude from me. He indeed performed the hat-trick.

My wife gave me a gift certificate to get the Crystal for my Rolex replaced…read more He lied and told Me it would be a Rolex crystal and it wasn't. Within day of picking it up it was making a linking noise. I ended up taking it to a Rolex dealer and they said he did allot of damage and reassembled it incorrectly. Cost Me a $1000 to get it fixed correctly. They said a Crystal replacement would have been $400 the rest was from Mike's horrible work! Do not trust him with anything besides a battery replacement. He's a hack!

I actually did not need his service but is there when I need him due to my change of mind. His…read morecommunication skills are excellent and was willing to work with me. I am the one that backed out of my appointment not him, but good news is that I know exactly where he is in the near future. Linda S. West Salem.OR

Highest quality custom design & manufacturing. LOVE my custom ring!! Easy to work with, great…read moreservice.

Went to Medallion today and was greeted by the nicest shop owner, who kindly fixed some costume…read morejewelry at no charge to me. They were sentimental pieces only, no real value other than that, so he quickly assessed what was worth fixing and what wasn't. How rare to find such an honest and helpful business owner!

Haiku for Medallion…read more Jeweler knows his stuff unconcerned bout making bank I leave with a smile

This is my favorite crystal shop. Large selection of top quality reasonably priced crystals. I…read morenever leave empty handed. In fact, beware of checking out until you check out the goodies by the cash register! Ira is knowledgeable and always helps me find what I am looking for. I am a certified crystal healer and have shopped in many of the crystal shops and prefer the selection, quality, prices and Ira's knowledge and heart at Let it Bead.

While visiting, my daughter and I stopped in as she loves to make jewelry. The selection of gems…read moreand beads and supplies was stocked so well. We walked out with quite a haul. The service was friendly, (it may have been the owner behind the register as she was training another person). Super friendly, super helpful, & highly recommend

A bracelet of mine was too long and needed shortening. It was an affordable adjustment with a quick…read moreturnaround. The staff were knowledgable, attentive and very kind. I'm so excited to be able to wear my bracelet again! A lovely experience all around!

Had wonderful experiences with this group over years as a high end jewelry saleswoman. Recommend…read morethem highly! Their work is incredible!