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    Special Touch Landscaping

    1.0 (1 review)

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    13 years ago

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    Landmark Landscaping

    Landmark Landscaping

    (13 reviews)

    We wanted to add more landscaping to the front and back of the house, and Becky worked with us to…read moreget us what we wanted. She always meets with us first to see what our vision is and to come up with a plan. She comes back with a personalized proposal quickly - usually within a few days. She helps us with some decisions, based on what we want and what is actually doable/practical for our setting. She doesn't try to sell us on what she thinks we should do, or whatever happens to be in abundance at the nurseries at the moment. Becky is great with communication and is always on site for questions. We've been working with Becky for almost 20 years, and we were thrilled to find out we could work with her again. Unfortunately, we used a different company recently, when we thought Becky wasn't available. We didn't get the same customer service that we get with Landmark. We're glad she's back, and we can continue to work with her!

    Several weeks ago I had various landscaping projects completed by Landmark. Initially Becky and I…read morewalked the yard, she then prepared a detailed estimate of the job proposal. That included weeding a large island and landscape beds, tree and shrubbery trimming, shrub removal, bullet paver installation, addition of dirt along the foundation as needed. All work was completed in a timely manner to my complete satisfaction. Last year I used Landmark to repair areas of my paver patio as well as to check and repair my underground drainage from the gutters to the yard. I was so satisfied after that experience I decided to contact them again.

    Dirty Deed's Lawn & Landscaping

    Dirty Deed's Lawn & Landscaping

    (9 reviews)

    I first contacted Dirty Deeds in April/May to get an estimate for adding some landscaping to our…read morehome. Adam, the owner, responded almost immediately letting me know that he was booked through July. I loved the fact that a) he responded at all vs just ignoring the request, b) was upfront and honest about his timeline vs just taking the job and overextending himself. Once I told him that we were in no rush, and would be happy to wait, he proceeded to text back and forth with me helping me get an idea as to what the job might cost. He made recommendations about plants, etc....and all this without officially having secured my business. Towards the end of July, I reached back out to see what his timeline looked like. Again, he responded almost immediately. He apologized for not getting back to me sooner, and said he would come out to measure the area, and discuss the job in more detail. In my mind, he had absolutely nothing to apologizing for. He set a date to come out, came out exactly at the time he promised, and helped us figure out what would look good. He provided a written, detailed estimate, which he adhered to...we paid exactly what he quoted. On the day of the job, he showed up as promised and on time. He laid out all of the plants, and allowed us to move them around several times until we got everything exactly the way we wanted it. His team worked quickly and neatly. The end results are amazing! I literally couldn't be any happier with this company. If I could give more than five stars, I would

    Message to Adam (Joliet area), Thank you for your replies…read more I'm an old lady on a pension and can't afford to pay a monthly fee for seven months when in at least three of those months, few or no grass cutting will be needed. So I am not going to be able to use your service. Thanks again for your time and effort. I tried to email this message to you and the email wouldn't go through. Alice Henderson

    TouchDown Services - outdoor patio with paver installation. Landscape lighting service.

    TouchDown Services

    (14 reviews)

    UPDATE TO THE REVIEW BELOW: May 23, 2025…read moreI have amended my star rating because Touchdown came out and redid the unleval gravel pad that I talked about in my previous review. You can see in the 2nd picture that it is now level and looks great. The 2 men that came out to do the work were very nice and communicative about what they were going to do. They listened to our input on what we expected and swiftly completed the job. ORIGINAL POST: Fall of 2024 Touchdown came out to dig out grass and install a gravel pad for our RV. Tim was present at the beginning, and then the men took over. Once the pad was finished, we parked our RV on it, and the 2 right side wheels were off the ground. Clearly, not level. Tim came back and coordinated with his men to level the gravel (i.e., pull rocks from one side of the pad to the other to level it.) When it was done, the RV did sit level on the rocks, but you can see that the back edging timber is not level, causing the pad to slope away from the house. Tim agreed that the timber should have been leveled and said they would come back and fix it. Winter arrived, and we didn't expect to have them come out then. However, once spring came, we texted and emailed Tim for information on when it would get fixed. It has been approximately 4 weeks, and we have heard nothing from Touchdown. On a good note: the men were efficient and cleaned up the area well.

    Touchdown came out last spring to re-level our back patio and replace the existing buried downspout…read morelines (corregated plastic) with PVC lines and adding debris filters for leaves so that the lines wouldn't clog and continue to cause issues. Tim presented an excellent portfolio and the simple scope of work seemed manageable. When work started was when the problems began. Even with buried lines clearly marked, Touchdown workers sliced through our buried cable line. Their solution was to electrical tape it back together and call it a day, but my wife works from home and had to deal with the headache. Additionally, after a few weeks of working, we needed to call the cable company out to run a new line, which again was a major hassle. One of the existing buried drain lines was not routed to the same spot, which was further back in the property line. This has caused new water drainage issues closer to the center of my yard. The installed debris filters on the downspouts were not connected to their bases properly. This caused leakage around the sides of the drains (not just the typical "splash" associated with these filters). After multiple calls Touchdown came back out to make adjustments. However, the issues continued and I had to again make multiple calls and messages to Touchdown with videos of the issue to get them to come back out. Pam, their receptionist screens all calls and insists they are coming back out, but it to a direct call to Tim to get the process going. He said they would need to remove the debris filters and just bury the lines. I told him this was not what we wanted since we needed the filters to prevent clogs. I mentioned a sealed debris filter system and asked if this could be installed, but he said he had never heard of such a system. His workers returned in NOVEMBER without a heads up call to me, told my wife they were repairing the debris filters and got to work. They removed the filters entirely and broke the wooden gate to my backyard in the process. Before they left, they told my wife we would need gutter screens installed since the downspouts would now get clogged. I have been calling and messaging them since November to try and rectify the issue. They have not called me back, even though I have been more than accommodating and understanding. Truly a horrendous experience and a poorly ran company. I would not recommend them for any services.

    R&S Landscaping and Nursery

    R&S Landscaping and Nursery

    (11 reviews)

    Roman and his crew just finished our new construction yard and we couldn't be happier. He was…read moreawesome to work with and truly has an eye for landscaping design. He crew was diligent yet thorough. We will definitely be calling R & S landscaping for all of our future landscaping needs! Roman and his crew just finished our new construction yard and we couldn't be happier. He was awesome to work with and truly has an eye for landscaping design. He crew was diligent yet thorough. We will definitely be calling R & S landscaping for all of our future landscaping needs!

    I had a tree on my property that was cut while this company was doing work in my next-door…read moreneighbor's yard. The tree was cut during that process, and there did not appear to be active oversight of the crew at that moment. My neighbors did not request that my tree was cut, as they were not even aware it was being cut. Roman did not come to us to speak with us or ask permission before the tree on our property was cut. After noticing the issue, I spoke directly with the foreman, Roman. During that conversation, I was given several different explanations for why the cutting was not a concern. What was most upsetting to me was not only that my tree was cut while work was being done on another property, but the way my concerns were handled afterward. The situation was repeatedly minimized and I was told things like it "would grow back" and that I "had more privacy elsewhere in the yard." His responses felt unprofessional, and it felt like my concerns were not taken seriously. Instead of feeling heard, I felt as though I shouldn't be as upset as I was. After I walked away, I was also told by my husband that Roman referenced a past situation involving a property line dispute and court involvement. I can't speak to that situation, but it added to my confusion about why it was brought up in relation to my concerns.

    Special Touch Landscaping - landscaping - Updated May 2026

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