We just had auto body work done on our car this week. The work was done perfectly and at a very…read morefair price. In addition, everyone was so nice there. It was such a pleasure doing business with them.

I was happy to see long-time employee Robyn, a familiar and smiling face, at CAAB&SC when I dropped…read moremy car off, knowing they are under new ownership. They finished the job in a reasonable amount of time, and they honored the estimate that Steve, the previous owner, gave me back in November '23, to the penny. The job was done perfectly, and they detailed the car inside and out as a complimentary service. Losing a long time, great service provider, feels like losing a good friend. Steve, Pat, and Ollie, were all part of making what is usually a financial and logistical nuisance, a warm and fun experience. I'll remember those years with fondness. I'm grateful that I had a positive experience with these new folks. Maybe I showed up after they worked through most of the expected transitional bugs, but I am hopeful. This service center is as convenient as can be for me, and I'd like to see this 1955 business continue to succeed as it has for 69 years....through good service to its community. No pressure new guy!...and thank you!

Cannot recommend more. As a college student, it can be intimidating to come and get your car worked…read moreon. Gaybrook has been incredibly friendly and incredibly helpful in a process that can be very overwhelming.

Stopped in for gas (they pump by the way) and inquired about having my headlight replaced. I felt…read morelike I was at a pitstop on a Formula 1 car race. By the time they had filled the tank, the light was replaced and I was back on the road. SUPER SERVICE!!

My experience might be my best with a mechanic. He always answered the phone. He always was…read moretruthful with his estimates and answers. He never put my job to the side. And he fixed my car which 2 other shops could not figure out Wouldn't go anywhere else .

Dont bother renting any Uhaul equipment from this location. I made a reservation online for an…read moreenclosed trailer at the Scotts Auto Clinic on 6 Scotts Way in Essex, MA to pick up a new couch in Salem, NH. The Uhaul location in the town I live didnt have the one I needed so this location in Essex showed it to be available and open while reserving. It took my card information and I received confirmation with a transaction number and everything. Upon arrival NOBODY was there, doors were locked, nobody to answer the multiple phone calls made by myself, my boyfriend, and 2 different Uhaul customer service reps I sat on hold for 28min with trying to locate this manager because my boyfriend was sitting there literally just waiting. There was nothing in the Uhaul system stating any closure or anything for that spot so he was just as confused that not a soul was there. Customer Service was NO help, told me to drive to Salem, MA which is an hour commute from me. Asked for management for further assistance on Uhauls customer service line and was told there was no management, they had left for the day...at 1:00PM so all they could do was cancel it. So now I am stuck with no trailer, no answer or solution for getting my couch thats an hour and a half away, and 28min on the phone sitting on hold that I'll never get back. Wish I could rate it a 0 for my inconvenience and lack of any form of solution.

Visiting from California and went for brunch. Definitely make a reservation. Loved everything about…read morethis place--service, ambience and food. A must when in Boston!

They helped me even when they told me my engine had seized and provided me a video link showing…read moreexactly that. It was an older car and I never considered having the engine replaced but the technician reminded me of a recall on my vehicle that I forgot all about, having to do with the engine. They let me keep my car in their lot for about a month with no charge while I tried to work out replacement with the dealer. On another occasion they helped me this winter when my other car started to rattle like crazy after the back to back snow storm. They brought my car into their garage and let it warm up so they could remove snow caked inside the wheel wells. I got an oil change at the same time and they only charged me for that and provided me with a loaner for no charge! Highly recommend this business that takes care of their customers above and beyond compared to most mechanics I have dealt with, absolute 5 star rating!

Beware. After coming in for an oil change using one of their discounted coupons that they send out…read moreI was told of a few things that were wrong and needed to be fixed. This was rather surprising as there were no indications of a problem and my car is relatively new. So I went to another mechanic that I trust to have it checked out and he told me there was nothing wrong with the car. He also told me that he sees more and more people coming in after getting their oil checked by Cousins and being told they need all sorts of work done. I also told an acquaintance about my experience and he told me that his mechanic says the same thing - people come in crying because Cousins told them all sorts of things were wrong with their cars and he checks and finds it not true.

Eric's a really great guy, came highly recommended by several friends/family members. I bought a…read morecar from him and have had work done on the car. Easy to work with and very fair- I didn't even feel the need to haggle on car price, got it for $1000 off blue book value. I pass on the high recommendation.

I truly can't recommend Eric enough! Buying a car was a steep learning curve for me and when I told…read morehim how hesitant I was about diving into the process he was patient, kind, and explained everything I needed to know. It was clear throughout the process that he wanted to find the best car for my needs, and he was very responsive via text/phone call. I am very wary of dishonesty when it comes to buying a car and he was completely transparent and reliable. Contact him if you're looking to buy a car, you won't regret it. Thank you, Eric!

Friendly, skilled team all around. Thorough, service oriented, fairly priced. I highly recommend…read morethe AFA team!

They do good work but overcharge on labor. I received an invoice for $98 of JUST labor to install…read moreair filters, which takes approximately 30 seconds. Good turnaround and good work, but a bit unrealistic in their labor pricing. Likely will not return.

The best and easiest website! Quick concise communication! Couldn't have gone smoother...read more

Responding promptly to my initial inquiry. Provided the day to pick up my car. That day, gave me…read morethe pickup time. Ramp truck driver arrived as expected and paid as expected. Would recommended them.