I absolutely hate writing negative reviews, I never take the time out of my day to do this, but I…read morewas mistreated and done so dirty by this company, and was robbed almost $300. Let me explain... I am graduating college in May this year (2026). I found this place in AUGUST of last year (2025). I then set up a meeting, went in, told her about myself and what my plan is (First week of September). Feeling confident after I left, I asked when first draft would be ready, to which she said "about 7 days". Well, 7 days came, the date kept getting pushed back. It wasn't until MID OCTOBER was I able to FINALLY get a first draft, after I had pestered her about it the day prior. To my surprise, she had put it together THAT night. I could tell because I slightly changed my linkedin profile (pic, info, etc.) to see if she would pull info that I had put that day I sent the email. She did. By this point, I was confused and asked to come in and sit down with her, I did, and again, left her to do her thing, giving her the benefit of the doubt. Before I knew it, a whole month had flown by, it was November by this point and I decided to reach out to the office to see if there was any type of update. Her secretary answered the phone and was shocked I still hadn't received a resume, so she took it upon herself to restart my project. She had told me that my resume writer had taken a significant time off due to a serious surgery she had planned. I had no idea. I had no idea she was even going to be taking a LOA. I feel she should have communicated with me, that she would not be able to meet my deadline. (I went in in August, my ONLY REQUEST WAS THAT IT WAS DONE BY THE END OF 2025) Feeling hopeful, I agreed to go in and sat down with her to rediscuss my project and start over from scratch. Her exact words were "I can help you put something cute together." Um. I don't want CUTE. I'm going into corporate, not daycare. Frustrated, I went in and explained that I wanted a resume that would aesthetically match that of middle aged man.. idk why I said this but I'm not great at articulating my words all the time, I just wanted to get the message across that I did not want a 'cute' resume... and she took this and RAN, started telling me I don't have the qualifications that a 50 year old man does, um DUH? I said that because the templates she was showing me had pictures and graphics all over, with whimsical font. I didn't know how to get the message across to her other than that example. I wanted just a navy blue and grey resume with some academic achievements, my work experience and normal font on it. Apparently this was too much to ask... Overall, they were unable to provide me a resume to my liking after wasting my TIME AND MONEY. THAT'S $250 + THE 6 MONTHS THEY WASTED. I graduate in May, I have no base resume. This sucks. OH, and THEY REFUSED ANY TYPE OF REFUND, PARTIAL OR FULL. DO NOT GO HERE. VERY DISAPPOINTED IN RENEE AND SARA. OH AND THEY BLOCKED MY NUMBER. SHADY BUSINESS.

I needed help with finding a case number from many years ago. Nikki was very helpful, and…read morefast.Thanks Nikki.