1. Specialized Speech Center

    1. Specialized Speech Center

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    Hollywood, FL

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    Specialized Speech Center

    2.7 (9 reviews)

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    11 months ago

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    Bolanos Associates

    Bolanos Associates

    3.8(6 reviews)
    1.6 mi

    This place is an absolute nightmare. Completely inept....save your time and money. They told me…read moreevery therapist at this location can deal with my issue. I drive to 45 minutes to my appt to be told oh no, we don't treat that. This is after they collected my copay. Currently sitting and waiting for someone to address this and issue a refund. Go elsewhere. They actually told me they cannot process my refund right now and they sent me home. Absurd. Update: they provided refund a couple hours later and offered me some service for free. Definitely passing on that but appreciated the effort.

    There is no in-person receptionist/scheduler at the facility. The main office is off-site. It…read moretook 3 days for someone to verify my insurance. They should have done this immediately when I called for an initial appt. The centralized call center has multiple personnel; some of them have such a thick accent where it is hard to understand them. This is important in a stressful healthcare situation. When you come into the Davie office, you have to check in remotely with someone via a live stream monitor. I was originally scheduled with Andrew. I arrived before my appt. time. That time came and went. I asked about this and found out that my therapist was changed to Carl. The facility is not professional, clean, or organized. Too crowded with staff/patients. PTs present were not observing their patients during exercises to ensure proper technique. They were busy treating another patient instead and only looked over at the other patient occasionally. The initial evaluation was not done in private; instead, out in the open with other patients present. I came in to try laser tx (previous experience was successful) and/or PEMF. My therapist Carl (DPT) should have been knowledgeable about these modalities. He was not able to discuss these with me at all. He started me on exercises that I had already been doing at home. Root cause was not assessed. When I was leaving, I had to check back in with the remote scheduler. Between her thick accent and the noise at the clinic, I could not understand her so I left. The bottom line for this business appears to be profit over patient care.

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    Kids Spot

    Kids Spot

    2.5(8 reviews)
    5.4 mi

    Unfortunately, my experience with the front office staff has been very disappointing. Alexia is…read moreoften unprofessional and consistently has a bad attitude. She rarely answers the phone and when she does, she immediately places callers on hold. Because she did not answer the phone when I was trying to notify the office that I would be late, my appointment spot was given away. There was no flexibility or understanding, even though I made an effort to communicate. Poor customer service and lack of professionalism at the front desk make an otherwise important service for children very frustrating.

    management changes rules everyday making the clinic and the girls in the office look bad. One week…read morewhen I call they have information about x, the next week the information and rules change. the girls at the office always have some sort of attitude as if they are overwhelmed and overworked. the lobby is over filled and only two people helping parents. most of the time we have to wait in a line for 15 minutes. everyone looks miserable and over worked not giving the kids 100%. the clinic is dirty and looks like it's falling apart as if it's in the ghetto. Therapists come and go and I don't blame them. There's constantly new staff. Giving me a permanent schedule with the new therapist and the next week they are taking the schedule away from the therapist leaving when Ive been on the waiting list for 6 months. If you're thinking about coming here...DONT. The people don't like working there making the experience not enjoyable. As a parent who also works in a medical office, i've never seen an office like ran like this before and how unorganized it is.

    Specialized Speech Center - occupationaltherapy - Updated September 2026

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