I cannot say enough wonderful things about Ebony and Christine at the Marathon Home Depot! We had a…read morecomplicated situation involving the return of a washer when we were supposed to receive a dryer, and they truly put in the work to help us get everything resolved. They went above and beyond with patience, professionalism, and exceptional customer service. Thank you both for taking the time to make sure we were taken care of it was genuinely appreciated! Ebony also has excellent customer service to get the job done efficiently! I truly appreciate them dearly!

Older guy in the appliance department on Saturday August 11 at 3:00 was not helpful at all. Pretty…read moremuch told me I was SOL on getting help with a refrigerator delivery/installation. I was ready to spend some money and he sent the sale right out the door. Pretty sure he went and sat back down after I left. Very poor customer service and attitude. My guess is that he was in a hurry to get off his shift.

Chris in the tool repair department was very helpful, knowledgeable and went above and beyond to…read morehelp us. Thank you very much! We will be back to buy from them thanks to Chris.

Doc was super nice and heloed me find exactly what I needed. At the Key West Eaton Street store…read more I'll be in soon for more plumbing advice. Oh. Yeah and the key dude was cool toom

Staff is very helpful. Had small projects. First time they helped me determine that I didn't need…read moreanything "new". 2 nd project they got me to all I needed with a smile. Very nice folks. Thank you!

This small store is very fully stocked with just about anything you would expect at an Ace hardware…read morestore. The employees are great and always help me find what I need here. On our last keys trip I stopped in a few times for small items.

Very knowledgeable staff and if you look from the outside it looks like a small store but once you…read moreget in there, they've got a lot of items to select from. Very clean well stocked, pet friendly just a nice place to stop if you need something.

Writing a review specifically to counteract the negative reviews which seem to reflect poor…read morecustomers, not poor customer service. I've been in this store about five times for different reasons each time. They have always been helpful and friendly and explained things I wasn't sure about or helped me find things that were very well hidden in their tightly packed--very well stocked for its size--store. Twice I have found things here that the other local stores did not stock. Side note: All three hardware stores on BPK have been nice and helpful.

I won't go there just because their Marco Polo radio commercial is annoying. Sick of hearing it…read more Can't turn off the volume fast enough.

No stars. This business has no idea what customer service is. My special order took over 4 weeks,…read morewas never checked up on the hold up or why it was taking so long. When I insisted they check on my order I was told to take my business elsewhere ....by the owner. Don't waste your time with these folks. There's plenty of other places to get lumber in the keys.

Great location although it's small it's got everything you need in the upper keys from standard…read morehardware store items Tina wide variety of paints. Outdoor equipment bbq's, plumbing and carpentry supplies need. It just doesn't have lumber.

Staff is super sweet!! We came in for boat wash and was recommended a blueberry scented soap. It…read moresmells delicious and works great. Thanks for the help and my pup says thanks for the treats!

This Ace Hardware has been such a saving grace during those tense moments when you find yourself…read moremissing a screw or running out of tape while doing projects around the house. There's not a Home Depot super close to where we live and while this shop is significantly smaller, they pack a lot in! What has always set Ace Hardware apart is the service. There's always someone around to answer my questions and point me in the right direction. From key copies to gardening soil, they've always had what I'm looking for (admittedly I'm not doing anything *too* crazy around the house). It's located in the Red Bird Shopping plaza next to Walgreens. It'd definitely be easy to find if you didn't know what you're looking for. That being said, there's always parking in the big lot!

I had one of the worst customer service experiences I've ever had at this store. I asked an…read moreemployee for help finding an item and was given unclear instructions. When I politely went back to ask another employee for help, he simply pointed toward an aisle and turned his back on me. When I mentioned that the service wasn't very helpful, the situation got worse and I was treated very disrespectfully and asked to leave the store. As a customer who was simply trying to find an item, this was very disappointing. I hope management takes customer service more seriously and reminds employees to treat customers with basic respect.

I stopped in to look for a generic part for my charcoal grill, they sell grills here and have a…read morelimited supply of parts in stock so I thought they might have something I could retro-fit. After waking the aisles I figured I'd run into an employee at some point and I did, after having a short conversation he insisted they didn't have what I needed so I asked him if maybe we could figure out something to get me by but he insisted I would need to go online and find the correct part, being I am visiting from out of town and had steaks thawing even Amazon couldn't save the moment. Well today "Ace wasn't the place with the helpful hardware folks" unfortunately although it is a nice little hometown store. After being a little disappointed that I wasn't going to find a workable solution I moved on. Fast-forward 10 minutes and a short drive up the road to Publix - I walk in headed to aisle 3 where they sell charcoal, chips and chunks of wood for smokers and voi· là there it is. I guess this Ace is more geared for canned solutions which is fine if you need a box of screws, a PVC fitting or a plunger. Nothing bad here was just hoping for a little unsolicited customer service and a friendly hometown helping hand so this experience was just okay...

There's a full service hardware shop and anything they don't have. They could probably get for you…read morewithin 24 to 48 hours check for hours during holidays, but everyone is very knowledgeable and anyone who doesn't know something. Just go to Bob in the paint section. He knows everything.

Well I have been coming to Lowe's at this location for quite some time now. Never returned much of…read moreanything but found that I needed to return something that had been on my back burner for quite some time. Now I was not expecting a full refund since I know it had been awhile since the purchase. I was told that since it was past 90 days, they would not be able to even give me a store credit even with my proof of purchase. Interesting as at Home Depot, they are willing to provide at least a store credit if you have your receipt and the product is still in stock and available. I am not knocking the return desk employee as she was great and was doing her job. This is more a knock of Lowe's corporate and their guidelines. Not a big deal but if you have a receipt and the product is available and can be sold again, why not provide a refund. I think I will stick to Home Depot going forward as they seem to be a little more flexible on this front. Wishing everyone a great day.

Should've read the reviews and I wouldn't have this headache now. RUN!! Do not purchase anything…read morethat requires delivery. Purchased a drier. The delivery guys didn't have the right clamp for the hose and said they would connect it with duct tape. Warning bells should've have gone off. But if my experience can save you then I guess something good would come out of it. First time we used the drier the hose disconnected. We called immediately and they scheduled the service call. So we're home and wait and wait. Turns out Claudia at the warehouse 3341 canceled the call and decided she would send the same guys out. She didn't tell anyone, not even the guys because no one showed up. HOURS on with customer service in 3 phone calls. I called the delivery guys directly from the number they called me. They have the day off so don't know what Claudia did with our service call. Finally get it rescheduled for another day. The agent transferred me to the warehouse 3341 to ensure they have the missing part in time for tomorrow's delivery. Spoke with Briana who shouldn't deal with customers, tell me not to worry because her supervisor CLAUDIA would take care of it. At the end of my 59 minute call I get transferred to their survey which is in a loop and I cant tell them how lousy they are.