This Ace Hardware has been such a saving grace during those tense moments when you find yourself missing a screw or running out of tape while doing projects around the house. There's not a Home Depot super close to where we live and while this shop is significantly smaller, they pack a lot in! What has always set Ace Hardware apart is the service. There's always someone around to answer my questions and point me in the right direction. From key copies to gardening soil, they've always had what I'm looking for (admittedly I'm not doing anything *too* crazy around the house). It's located in the Red Bird Shopping plaza next to Walgreens. It'd definitely be easy to find if you didn't know what you're looking for. That being said, there's always parking in the big lot! read more

I had one of the worst customer service experiences I've ever had at this store. I asked an employee for help finding an item and was given unclear instructions. When I politely went back to ask another employee for help, he simply pointed toward an aisle and turned his back on me. When I mentioned that the service wasn't very helpful, the situation got worse and I was treated very disrespectfully and asked to leave the store. As a customer who was simply trying to find an item, this was very disappointing. I hope management takes customer service more seriously and reminds employees to treat customers with basic respect. read more

I'd appreciate it if they could stop being sexist. As a woman, on 2 occasions I haven't been helped properly and it's obvious it's because I'm a woman. The first time the old man who's the main floor guy who works there during the week upon asking him to help me find a particular nut that I had with me asked "where's my husband and why can't he being dong this for me" and the second today was admit they didn't have the bolt I needed. When I asked to be shown the bolts and the door hinges (bc I needed a particular pivot for a door) which again I had one. After being directed there I easily found it. When I asked him if it was the same bolt, he said "yes" . It's disappointing that I can't go in to my local hardware store to find simple items and that Ace hardware supports this culture! read more

I am stunned!!! I went in to get a couple of cans of spray paint, and instead got verbally assaulted. The man behind the paint counter who claimed to be the manager was astonishingly abusive. If he's the manager, then I understand the other problems in that store. If he's not the manager, then they still have huge problems. Also, like many of the other reviews, no one there has any knowledge of what they're selling. Don't bother asking for help. This Ace store is not the place !!!!! read more

I just come back from the store. I need it help to buy a coupling, and I asked the owner for help and he directed me to the wrong section and then left me alone and went to the storage section of the store so that I could not reach him. Luckily there were two plumbers that told me that I was in the wrong section, and they took me to the right section of the store. I try to help the community by buying in local stores near my home. Ace advertises "personal and local neighbor" touch. Not this store. I have a Home Depot about 2 miles away and I think I am going to start going there more. This was not the first time. read more

Manager is very rude and unprofessional. Don't buy here , horrible customer service !! read more

Ramon is the best! He went way out of his way to help and advise me on products I needed. It was a pleasure dealing with Ramon, it's not often these days to receive such great customer service! read more

The staff was extra helpful about helping me find a knob that I (incredibly) could not find at Home Depot with the "help" of four associates who did not care to bother. Sometimes you get better service at a small shop. read more

Customer service.I went looking for a rotisserie for my bbq and the store manager told me to go to Lowes and get it.

Manager is very unprofessional and also I purchased an item I was told I have 30 days to return , when I went back to do after a week , I was told they don't accept return for yeti , I've explained I was told 30 days and also the ticket doesn't say not returns in YETI. read more

The worst place in the world to shop, very bad service with a lack of professionalism, they are not able to sell their products with quality and they sell them expensively, my advice, don't go there because you are going to regret it. El peor lugar del mundo para hacer compras, muy mala atención con falta de profesionalidad, no son capaces de vender sus productos con calidad además de q los venden caros, mi consejo, no vayan ahí porque lo van a lamentar read more

Excellent hardware store, super friendly staff!! I found everything I needed here. Definitely recommend this place for your needs.

Great store for all your hardware well stocked . Workers are very attentive and they have a few garden things as well as pottery from Mexico very pretty. Can't wait to come back when I can purchase the pottery. Parking can be an issue up front but on the side and back okay read more

Gotta love a neighborhood hardware store that has pretty much everything you need. Staff was friendly and professional. Store was organized well and I was able to find what I needed quickly. When I had questions I got answers and I appreciate people who value my time. read more

This is a relatively small Ace hardware store, went into it looking for a very small type of paint roller and did not find it, however the the associate offered an alternative option which I bought. As soon as I came in an associate asked me if I needed help, I asked what I needed and he pointed me to the area of what I was looking for. The store is located on Bird road and 57th avenue in the shopping center where Milan's market is. I'm glad a hardware store opened near my house and that is significantly closer than Home Depot, going to this store is going to save me driving time. read more

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They have a bunch of lazy millennials working there. Nobody wants to help. Nobody knows anything. The worst is the girl with the pierced tongue that works the register. She's clearly annoyed to have to work for a living. She never smiles. Never says thank you. Never makes eye contact because she's literally staring at her phone while she rings you up. This place sucks! read more

These guys stole my money and scammed me good. I will never order from them again after what happen. They screwed up my order then would not even let me pay with my Acehardware gift card even know I verified it had the full $50 on it. I wonder why the state does not investigate this store for malfeasance . read more

The lack of customer service is ongoing at this store . It's like high school/ college kids that have no desire to work , but have to . This week I stood in front of a young man working there , with him on the phone , didn't address me .. not even acknowledged . Also a small store , and only the cashier wearing a mask - all other attendees maskless . That was my last time there . South Miami store is exact opposite - amazing customer service , friendly and always trying to help . read more

There's a lot of things I'll do to avoid going to Home Depot; coming here is one of them. It's my neighborhood hardware store and when I need just an item or two and dread driving further to Home Depot, I come here because i know I'll find what I need and get the service I deserve. Have questions ? No problem, everyone here is super friendly and helpful. They do close earlier than I wish but as long as I pull in 10 minutes before they close- I know I'll be in and out. Granted, everything is pricier but it's the prefect "I forgot to get the drill bits" spot. I'm not telling you to renovate your entire house only shopping here, it's just the perfect supplemental source for all your home projects. There's a lot of items that are actually less expensive than at Home Depot but you just gotta do your research. Every so often they'll have a killer promotion that should warrant a trip here. I really feel the whole neighborhood vibe when I come here. Plus, there's a liquor store right next to it so I kill two birds with one stone. read more

Ace Hardware Of Bird Road - When you ain't just a regular hoe - Hardware Stores Near Me - Miami, Florida

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So thankful for Ace on Bird and 57th! As soon as my husband and I stepped through the door, friendly Victoria welcomed us and asked how she could help. We needed to have a couple of keys made and she got right to it so we were in and out in no time. Such a good experience compared to having to trek through a massive Home Depot with all the hassles of long lines and stuffed parking lots. This was a great experience where a simple task did not turn into a mission. Thank you Victoria and team! read more

Everything for sale you could expect. However do not any competent advice regarding any questions you have. To the owners I understand if you have trouble finding knowledgeable employees, but at least train the staff to say I don't know instead of giving faulty advice read more

Recently things have changed with this location. While other employees/managers carry on with their conversations or playing on their phones; there was one employee that did an excellent job yesterday helping me with keys. She said she was new but her customer service and attention to my needs is what all the employees at this location should follow. She even named my keys from the originals which I didn't ask but I was pleasantly surprised to have my keys organized in sets making things very easy for me. Thank you read more

I got there with minutes to spare in the fury of Hurricane Dorian preparation trying to find butterfly screws. They were out and it seemed like all the employees were completely spent from what I imagine was a chaotic, stressful day. The manager, Ariel, helped me figure out an alternative to fasten the metal sheets to protect my house, after calling all the other stores to see if they had what I needed. She patiently explained how to do what I needed to do. Amid the stress and anxiety of this hurricane preparation, Ariel was calm, no-nonsense, and knowledgeable. They have earned this customer's loyalty from now on. read more

There's some very pleasant staff, very multicultural and not rude to people uneducated on hardware, I enjoy buying my hardware supplies there. Great Parking, Great Shopping plaza next to milams. read more

I ordered two chairs online to be picked up at a store on 57th avenue and bird road in miami. I received an email stating i would not be charged until they confirm the items were ready for shipping or to be picked up. I was charged on my debit card about 30 minutes after i placed the order. I then assumed the item was ready for pickup per the instructions of the email i received. I went to the store this morning and was informed the inventory was incorrect and it was not in stock. The manager/owner was very rude to me. I asked if he could order it for me as this was a gift for my brother's birthday. I did not mind waiting for it to be shipped. He just told me he could not do that. Then when i inquired as to why i was charged even though it was not in stock, he said that "wasn't his problem". I could not believe it. I asked if he treats all his customers this way? He then said "Home office charged you, not me and that has nothing to do with me". I kindly reminded him that due to his incorrect inventory count, it has everything to do with him. I was sorely disappointed in how I was treated. I have always known Ace Hardware to be the neighborhood hardware store where customer service was top priority. I could easily take my business to Home Depot or Lowes but I would rather have good service. I will be doing my best to let my neighbors know how awful the owner/manager at this location is. read more

This is the worse place I ever seen in my life .The manager was very rude and the service was terrible they sell us a bad product and they didn't want to do any store credit or refund . Worse place ever read more