This place is by far the best eye care I've found in Florida since we moved from Southern…read moreCalifornia in 1976, worth the drive. The progressive glasses r spot on perfect. I was told I could never get contacts but dr Randy Parrish took the time and I now have them also. Thank you and all your staff, Tammy and Freddie for your extra help. Love this place. Work the travel time. Karen

As a winter visitor needing to have my eyes examined I selected Family Eye Center after doing an…read moreinternet search and I am very glad I did. From my first contact on the phone to the greeting I received when we walked in I was made to feel like a valued patient. The exam I received from Dr Parrish was by far the most thorough eye exam I've ever had. Using modern diagnostic equipment and technology Dr Parrish recommended a change to my contact prescription and took lots of time explaining his thought process. I've been wearing contacts for 30 years and I've not had the explanations I got today. Belinda discussed pricing with me then fitted me with the new lens. All in a. A five star experience.

If I could leave 0 stars I would. Terrible customer service. Called in with a simple question, and…read morewas put on hold for over 5 minutes. When someone finally picked up the line it was apparent I was a bother to her, and she made me feel like I was taking up her time. She explained to me she couldn't talk about the topic over the phone (which is fine because of HIPPA), but when I asked if I could go in person to get my question answered, she gave me a different answer saying that what I was asking was "the customers responsibly to know". After she proceeded to give me the most unprofessional phone experience- which included talking over my voice as I tried to explain my situation- she very sarcastically said "is there anything else I can help you with". I asked for her name, which was Angela. Needless to say, I will not ever visit this location.

Beast eye exam I have ever gotten. I went without an appointment and they still took great care of…read moreme. Very thorough exam. I was very impressed.

This review is for the optical department at Eye Associates of Ft Myers…read more I ordered glasses from the optical department after seeing Dr Smith. When ordering, the associate, Diane, was very nice. Unfortunately, the glasses they made for me did not work. I have a very strong + prescription, but didn't think that would be a problem. I've been wearing glasses for 41 years, and this is the first time I've ever had glasses made that showed a distorted view around the edges of the frame (Peripheral vision). I went back in today to have the glasses fixed. The same associate was there, but a totally different attitude. When I introduced myself and told her why I was there, I was met with a literal eye roll and annoyance. It went downhill from there. Supposedly she/they/the lab cannot make me new lenses and guarantee I won't have this problem again. I don't know how optical labs did it in 1982, or how Wal-Mart did it 12ish years ago, but they did, and now Eye Associates is telling me they can't promise the new lenses won't be the same problem. So...I say, Ok let's look for new glasses then. I ask her to show me the size frames that I should get according to her, and the lab. They had 2 pairs that she brought out to show me that were smaller, that "should" work. Very quickly from there she went to "let's just give you a refund, you aren't happy". Only to then be told that I was going to have to pay a restocking fee...for glasses that I wanted but they couldn't provide me with - I am being charged a restocking fee. I didn't do anything wrong, they did. Save yourself the trouble and go to Walmart, you'll have a better chance of getting glasses that you can see out of.

Dilated my eyes without asking me (I hate having my eyes dilated) and was there for over two hours…read morefor a simple eye exam. Additionally they scratch my eye during the exam and I've been in pain for several days now