The doctor here is excellent, but the communication from the office staff has been inconsistent…read more I've been waiting a long time for my glasses without clear updates, and when I called, I felt I wasn't given the chance to fully explain my question. I hope the customer service improves. The doctor here is excellent, but the communication from the office staff has been inconsistent. I've been waiting a long time for my glasses without clear updates, and when I called, I felt I wasn't given the chance to fully explain my question. I hope the customer service improves.

Fantastic place great people with a lot of pride and what they do. Great selection of frames.read more

If I could leave 0 stars I would. Terrible customer service. Called in with a simple question, and…read morewas put on hold for over 5 minutes. When someone finally picked up the line it was apparent I was a bother to her, and she made me feel like I was taking up her time. She explained to me she couldn't talk about the topic over the phone (which is fine because of HIPPA), but when I asked if I could go in person to get my question answered, she gave me a different answer saying that what I was asking was "the customers responsibly to know". After she proceeded to give me the most unprofessional phone experience- which included talking over my voice as I tried to explain my situation- she very sarcastically said "is there anything else I can help you with". I asked for her name, which was Angela. Needless to say, I will not ever visit this location.

Beast eye exam I have ever gotten. I went without an appointment and they still took great care of…read moreme. Very thorough exam. I was very impressed.

This review is for the optical department at Eye Associates of Ft Myers…read more I ordered glasses from the optical department after seeing Dr Smith. When ordering, the associate, Diane, was very nice. Unfortunately, the glasses they made for me did not work. I have a very strong + prescription, but didn't think that would be a problem. I've been wearing glasses for 41 years, and this is the first time I've ever had glasses made that showed a distorted view around the edges of the frame (Peripheral vision). I went back in today to have the glasses fixed. The same associate was there, but a totally different attitude. When I introduced myself and told her why I was there, I was met with a literal eye roll and annoyance. It went downhill from there. Supposedly she/they/the lab cannot make me new lenses and guarantee I won't have this problem again. I don't know how optical labs did it in 1982, or how Wal-Mart did it 12ish years ago, but they did, and now Eye Associates is telling me they can't promise the new lenses won't be the same problem. So...I say, Ok let's look for new glasses then. I ask her to show me the size frames that I should get according to her, and the lab. They had 2 pairs that she brought out to show me that were smaller, that "should" work. Very quickly from there she went to "let's just give you a refund, you aren't happy". Only to then be told that I was going to have to pay a restocking fee...for glasses that I wanted but they couldn't provide me with - I am being charged a restocking fee. I didn't do anything wrong, they did. Save yourself the trouble and go to Walmart, you'll have a better chance of getting glasses that you can see out of.

Dilated my eyes without asking me (I hate having my eyes dilated) and was there for over two hours…read morefor a simple eye exam. Additionally they scratch my eye during the exam and I've been in pain for several days now