Howe rd cuyahiga falls used to do tech support, store now only wants to sell. Made an appt t change…read moreemail on account. He was rude, arrogant, condensrning. Told me I have to call customer support. They just sell not help. Took 45 minutes with patient man on phone to change. I only have a flip phone. Here is an idea for Verizon. Buy the elderly like a smart phone and pay my monthly bill. I will NEVER go here again and I had been there over 8 years getting phones. And tech support.

The people at this store were very nice and patient with me. My new phone wouldn't activate and it…read morewas frustrating. Ome employee that helped me out did a wonderful job . Sorry I don't know his name

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

Nice thing about spectrum I don't have to host cavs games at my place the guys know I've got…read morespectrum and too iffy to work crappy equipment

Probably the slowest servicing company out there. Had to wait 2.5hrs to pick a modem for new…read moreinternet service.

This review is for Spectrum in general. Ijust found out zip have been paying gor Spectrum tv since…read more2024 (I have been an internet only customer for 4 yrs) I never ordered, approved, or received any equipment. The monthly charges at this time is $135.00. I was on auto pay, noticed the pmt was higher, but contributed it to introductory pricing expiring. The email noticed I received were notifications of payment processing, and no invoice included..after talking to 6 people and 4 hrs on the phone I was told disputes were to be intimidated within 60 days as stated on my statements and nothing will be done. Please excuse me for trusting a company! At least 3 people told me my tv service is cancelled as of yesterday. When I called to cancel service. I was told the tv is still on my account! Prior to thie next call I received an email my invoice is $150 for internet services. I called to verify and was told I owed about $280 + a I have to pay for tv services I for TV service I have NEVER HAD, AUTHORIZED OR USED! I did talk to fraud dept.and was told no fraud, even tho I did not subscribe to tv. He did tell me I was sent emails re: tv and I checked previous emails about streaming tv, which I looked like solicitation to me. I checked my email account after we were "suddenly" disconnected. I am exploring my options with legal agencies. I'm sure I won't receive and refunds but maybe this won't happen to the next customer. PLEASE BEWARE of these thieves!!

Just returned from my first visit to the Kent store. I was apprehensive after reading the reviews…read moreof this store. As it turned out my experience was nothing but positive. Alex could not have been more helpful. polite and had my problem taken care of in minutes.

The Arlington Rd. Store location is the WORST!! I went through two days of trying to get my number…read moretransferred for it to be unsuccessful then was not able to receive a refund. There was an issue with the receipt printer so the associate wrote me a receipt on a sticky note. The whole ordeal was an expensive waist of time. If you want quick and good service go to any other Boost Mobile store.

On 5/29/2021 I went to a store to see if Boost had service where I live. The map showed I would…read morehave service and I purchased a renewed iPhone XR. When I got home the phone had no service. On 5/31/2021 I returned to the store thinking maybe I needed a 5G phone to get coverage where I live. The store didn't have any 5G phones so I was told to try the website and I returned the phone to the store for a refund. The price of the phone out the door with the first month of service was $221.64. The store only refunded me $123.61 when I returned it. I talked to several Boost employees via web chat and was told to go back and get the phone I returned and then call Boost corporate. I went back to the store later that day to get the phone back I returned and was told it had already been returned to the manufacture. The store employee was able to locate me another identical phone at there other store up the road and I drove there to get it. I was told I would have to pay another $221.64 and I was out the other $100 in taxes and fees. I asked for a corporate or district contact and was told they don't give that information out. I called back to the original store and was told they would let the district manager know and they might or might not call or text me. I've stopped in the store and called several times but can't get anyone to talk to me about my issue or get anyone from management to call me back. I would like the rest of my money returned. Per the stores request, I contacted Boost Customer Service at 1-866-402-7366 and was informed this store is not a Boost owned store and there is nothing they can do. They have no idea why the store would send me to them to handle their customer service issue. I've been trying to file a Better Business Bureau complaint but finding the actual name of the business that this store is registered as has been difficult. It's clearly not Boost Mobile corporate. The "VIP Retail" name on the receipt has been useless. The "VIP MANAGEMENT LLC 0AKRON OH" on my credit card statement has also been useless. What a nightmare this has been.

Morning Big Little Canton (aka wild wild west) Ms Dymond is a definite 5-star customer friendly…read moreperson who goes above and beyond in helping.

This has been a terrible experience. Spectrum promised a buried fiber optic line and fast…read moreinternet. The initial installation technician did a terrible job. According to another spectrum tech, the route he chose to run the cable through a culvert is illegal. Our burial was rescheduled 3 times. We are now waiting on the fourth. Automated phone lines run you through menus for hours until you reach a real person. Then that person sends you to another, each with a poor excuse for why the service was cancelled, or flat out says that they don't see prior appointments scheduled in the system. Then they send you to another person who says they will have to email and call you back, which they never do. Today I insisted on speaking with an advisor or superior. The person I spoke with said I couldn't do that. I asked if he has a supervisor and he replied "yes." I clarified that he had a supervisor but simply wouldn't transfer my call to the supervisor. He said "yes." When I ask why he said that "That's not how we do things here." In other words, no one is accountable for a dropped ball. The customer spends tens of hours on the phone trying to get service and sits with a 'fragile' cable in an un-mowed yard indefinitely.

I am a small business owner and do not normally take the time to post negative reviews but I felt…read morecompelled to post this so that other small businesses do not have the same experience as I did with First Communications. After being a loyal customer for 4 years, our IT consultant recommended that we switch to another provider mainly because of the internet speed we needed to operate. We did so for both of our office locations. Our IT consultant, our telephone consultant, our new provider and First Communications consulted and went through the process of making the switch. Two months later, I received a disconnection notice bill from First Communications. When I called about this, I was told that their records showed that we were no longer a First Communication customer but because their service is billed in arrears, I still owed for one month of service. They also apologized that I did not get a bill for this and stated that they would send me one. I paid the bill and thought I was finished. About 2 months later, I received another disconnect notice. Again, I called. This time I was told that to disconnect, I have to write a letter 60 days in advance. When I asked why I was not told this when I called in January, they apologized but said that it is in their contract. I asked to speak to a manager who advised me that although he could not help me, he would bring this matter to the attention of his boss. Her response - send me an email with a bunch of highlighted language showing the contract terms and insisting that I make pay for 4 months of service that I never used. Although, we had a lengthy email exchange, she never addressed the fact that her employee told me that their records showed the account was closed and that all I had to do was pay for 1 month of service. It is my opinion that this is a deliberate tactic to collect additional fees from customers who switch providers. Prior to this time, I received my bills regularly. After I terminated, all I received were 2 disconnect notices, which allowed fees to accumulate. Prior to this time, I felt that I could rely on what the customer service agent tells me. Moral of this story - do not use this company and, if you do, make sure you talk to a manager any time you call and get whatever they tell you in writing!

From the owner: First Communications is a leading technology solutions provider offering data networking, voice,…read moreand managed services throughout the Midwest. Founded in 1998, First Communications network has grown to include more than 600 on-net wire centers and supports over 35,000 customers. Headquartered in Akron, Ohio and a 24x7x365 Network Management Center in Chicago, First Communications is dedicated to pairing effective customer communications with next generation technology. We create solutions to align with your business objectives, while our built-in scalability accommodates for the future. Combined with a strong focus on the customer experience and operational expertise, First Communications bridges technology with world class customer service.

Don Crock has been my sysadmin since 1996. The best in the business. I can't say enough nice things…read moreabout the man. Top notch professional service.