Morning Big Little Canton (aka wild wild west) Ms Dymond is a definite 5-star customer friendly person who goes above and beyond in helping.

This has been a terrible experience. Spectrum promised a buried fiber optic line and fast internet. The initial installation technician did a terrible job. According to another spectrum tech, the route he chose to run the cable through a culvert is illegal. Our burial was rescheduled 3 times. We are now waiting on the fourth. Automated phone lines run you through menus for hours until you reach a real person. Then that person sends you to another, each with a poor excuse for why the service was cancelled, or flat out says that they don't see prior appointments scheduled in the system. Then they send you to another person who says they will have to email and call you back, which they never do. Today I insisted on speaking with an advisor or superior. The person I spoke with said I couldn't do that. I asked if he has a supervisor and he replied "yes." I clarified that he had a supervisor but simply wouldn't transfer my call to the supervisor. He said "yes." When I ask why he said that "That's not how we do things here." In other words, no one is accountable for a dropped ball. The customer spends tens of hours on the phone trying to get service and sits with a 'fragile' cable in an un-mowed yard indefinitely. read more

I canceled my service with Spectrum and returned my modem. I have USPS proof of return AND an email from Spectrum confirming they received it. Despite already confirming receipt in writing, Spectrum continued to claim the equipment was not returned and refused to correct their records. Even worse, they refused to resolve the issue in writing, insisting on phone calls instead -- even though this is a simple correction on a closed account and already documented. I have now made four attempts to fix their error, provided all proof multiple times, and still have not received written confirmation that my account reflects a $0 balance. This should have been resolved immediately after they confirmed receipt. Instead, I had to file complaints with the BBB, FCC, and Ohio Attorney General. Because of this experience, I will not do business with Spectrum again. With 5G home internet providers and other alternatives widely available, there is no reason for customers to tolerate this kind of treatment. Completely unacceptable. read more

Came in to drop off cable boxes and have been waiting over a half hour !! Only 2 people working and there is 12 people waiting and some are walking out I probably will too This place is a joke read more

First off, I never write reviews unless the service is amazing or absolutely terrible as I just don't have the time. I cannot believe Spectrum's business practices, and besides myself, not only was I lied to by one of their agents, but nobody there was willing to help. I canceled my internet service one day after my bill was cut for THE UPCOMING MONTH and was told by the agent who handled my cancellation that my bill would be adjusted and I would not have to pay or I would only pay for one day of internet. This is something I specifically asked about before disconnection as I am a huge budgeter - my Spectrum internet was $100 per month (I won't even talk about the $180 I pay for basic cable with no bells and whistles - that I am canceling at end of the billing cycle) I just got off the phone with another agent and the billing department, and they told me that the records show I no longer have internet service, and it was disconnected the day after invoicing, but I still have to pay for the full month even though I have no access to the service. The billing department even acknowledged that the agent who handled my cancellation should have backdated my disconnect by one day to avoid the full month's billing since they do not pro-rate bills, but he did not do that. Still, she was not willing to help me and was giving me a little attitude and her resolution was to say - we can turn your service back on until the end of the billing cycle. Because of that, one agent's misinformation and not doing what he said I am having to pay for two internet providers for the month with Spectrum's being almost double the cost of my new provider. I feel that Spectrum, as a business truly does not care about the customer and is just out to make as much money as possible off of them, even if it is not in the best interest of their customer. read more

I returned equipment one day past the billing cycle and am being charged $98 for an entire month of service that I don't have! Spectrum won't pro-rate so I would only owe $3.26... I will never use Spectrum again & I will never recommend Spectrum to anyone! read more

Kyle was a huge help. I had to get a new phone and number and thought I'd lose my data. Kyle was Knowledgeable and positive, even through a super long file transfer. He set expectations for me on what could be done and definitely exceeded my expectations. Thank you very much! read more

My internet has been out since 2:00am. Two email updates. Supposed to be up by 8:00am. Then another email. Up by 9:30am. The last email had no time. I hate Spectrum. read more

Worst customer service, ever. You have to wait, wait, wait behind ten other customers, at their service "store". Had a horrible time trying to exchange a blown cable modem for my elderly mother. Took me TWO trips to the store, and about two hours for a five minute job. They treated me like I was some kind of criminal, trying to "steal" a stupid cable modem. Clerks were rude and argumentative. Then I called the corporate office to complain. The operator there was argumentative, as well! Canceling my own Spectrum cable TV, at the end of this month's billing period. Streaming, here I come! read more

Horrible company nobody will help. Got everything through another company including my 4 cell phones and saved a lot!

Always buffering off and on. Had a tech out here 5 months ago. Between internet (which sucks) and streaming cable app our bill is $178.00 a month. We are planning on switching internet and streaming providers. For 10 yrs here in Canton Ohio I've heard bad things and now I'm an experienced consumer who has gotten bent over as well. Their price does not justify the service. read more

I'm so sick of this cable going out, zoom meeting can't come in tv will just buffer. I'm ready to bail this mess cost to much for bad service read more

Most unreliable Internet for Hyde park in green out there. For my mother, I'd prefer Jimmy Bob Tom's emporium of strange & random things to Spectrum because at least then my expectations would be lower and I'd have some entertainment along with the consistent internet outrages. Good thing is She can switch back to ATT now that they are switching to fiber here. Bad thing is Green's POS Mayor has nit done anything to fix the problem of poor connectivity to the world for green, oh. 2 sketchy providers is all you have to work with here. read more

80$ month supposed to get 200 mbps.. never do Hate them but no other options... If you have a choice... RUN techs have been out multiple times... today is better speed then usual.. speed test in pics.. their test and then fast.com Today I called and talked to JR. he was helpful and then I found out that we have their lowest speed of 200mbps from supervisor Guido (identifier 562-6085) whom had a wonderful suggestion of buying a wireless router to save 5$ a month.. this company thinks that's the best solution is to sell us inferior service and then have supervisors, like Guido, tell us how great his own home wireless router works that he had to pay for and is NOT a Spectrum router. Spectrum enjoys charging us 5$ a month for their wireless and then their employees tell us we shouldn't use the company's service? Guido-- a managers solution for our family couldn't possibly be kinder? Something like, "wow, you guys have had some pretty bad service and had to spend a lot of time with techs and on the phone... for the inconvenience I'd love to offer you a small discount since our company didn't provide as promised"... HAHAHA that is customer service from yesteryears... TODAYS SOLUTION.... DONT USE OUR ROUTER BUT GO BUY YOUR OWN AS IT WILL WORK BETTER.... what a motto! Great suggestion to go buy a router when our internet is so slow..... sure spend 100$ so we can save.. NO OFFERS for horrible service for 18 months... no real apologies except from JR THE tech that assisted us. No ownership of the call though is allowed as JR couldn't tell me about the packages or upgrade or downgrade me--- ATTENTION SPECTRUM--- maybe if your employees could do more then one action on a call then you wouldn't have hour long waits?? Common sense right? I worked in cable for a decade and no matter what Dept we were supposed to try and resolve... simple questions. Oils to be answered... We have no choice... if you do then why choose this terrible customer service ... CINCINNATI BELL WAS AWESOME.... their service always worked so little reason to contact them... choose Cincinnati bell I will continue to update all my speeds as we continue us to pay close to 80$ for garbage customer service and worse actual service New customers can get a deal of 44.99$ Customers with terrible, documented service get to pay 74.99 and then the advice is to buy our own router and DITCH spectrums... I mean Guido the supervisor was kind enough to explain how the monthly payments would add up... trying to selling me another company's product while working for spectrum doesn't seem right... but hey.. I'm just the customer paying for sometime service. read more

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Awful! I called after 8 years to get a better deal. They were advertising rates for internet service at twice the speed for half the price I was paying. They refused even after I threatened to cancel stating that I have no other choice. I actually felt like the agent was being condescending and disrespectful. Fortunately, Verizon is offering 5G Ultra in my area so I switched! Now I get 900Mbps for $25/mo. That beats the 300Mbps and $100/mo that I was getting from Spectrump. read more

Bait and switch I ordered the plan that included the outdoor channel . Took it away and gave me tennis . If I want it back, it's another $5.00 per month, Don't waist your money. They treat you like crap! read more

This place is horribly slow. Expect to spend at least an hour in line if you have to go in the store. I waited over 2 hours at this store only for them to tell me that their computers are messed up and they can't help me. I will never go here again if I can help it. read more

This place is a joke. There are at least 15-20 people waiting and 4 customer service people. One just disappeared for 15 minutes and another figured it was a good time to stock the cabinets. Now she's back & it was actually better while she was gone; the other customer service person is now spending all her time helping her. Help me! So much for customer service. Welcome to Spectrum!!! read more

Place is always busy and understaffed, long waits and it never gets better. Payment kiosk doesn't always work so you spend ridiculous amounts of time waiting but worse is you never know when it won't work...... Have not had much better luck with online support either. read more

My elderly mother has had incredible problems since Spectrum took over. After numerous service calls and phone calls and visits from concerned relatives the cable continues to spontaneously stop fir no reason. The only solution has been to leave the tv on 24 hours per day. This company should be ashamed read more

Lawsuit: Spectrum-Time Warner built 'scheme to defraud' http://press.sn/2jWFDm4 via @pressconnects Do NOT use Spectrum 'Services' do not get cable tv or internet or phone from Spectrum. Particularly in OHIO. Reasons: The equipment doesn't work properly. You will not have reliable service The 'repair' staff is incompetent causing numerous failed repair visits. Fraud Fraud Fraud Bait and Switch Up charges and no explanation for them Elder Abuse Billing errors and fraudulent charges My elderly mother cannot cancel her overpriced cable tv service that only works half the time. *Spectrum said she has to bring her dead husbands death certificate into a physical store to cancel her service! Lawsuit: Spectrum-Time Warner built 'scheme to defraud' http://press.sn/2jWFDm4 via @pressconnects read more

Wish 0 stars was an option. The internet service is terrible at best. Had to go to the store three times to get my login set up and was talked to like an idiot every time. Turned out they forgot to get my address. Then they forgot to save it properly. Finally they forgot to get my telephone number. I love driving 20 min each way because they forgot! I should have listened to my friends and avoided spectrum but thought the few dollars saved a month were needed. Boy was I wrong! TERRIBLE TERRIBLE TERRIBLE. This store is awful but is support by an awful company! read more

Getting charged for service that was canceled months ago! Literally have to call every month and tell them to stop charging us for service we don't even have and now they're taking us to collections! DO NOT get spectrum cable unless you like getting screwed over! read more

Setting up our new tv programs. Very helpful service people and knowledgeable. We will have more channels, faster internet then before at a better price. All in all it should be a better deal. read more

Spectrum - Internet Service Providers Near Me - Canton, Ohio

Ridiculous wait time every visit. Today no exception. I was greeted at door and immediately told 40-45 minute wait. I did an about face and left. This is a complete joke and a negative reflection on Spectrum chain of command. This wasn't like this previously in the TWC days. There is no excuse for this nonsense. It took spectrum 9 months to fix my internet download speed and not once did they offer compensation. As soon there is an alternative I'm changing service. Bunch of Clowns! read more

I've been a long time customer with them. As their prices keep going up, everytime I check my bill. I just got off the phone with Summer stating that we couldn't afford their rates and she offered if we stayed with the whole package to reduce by whooping $24 and change. I mean are you for real. I said just keep our internet...now internet now is $10 and now she said it would end up being $80. I said so you like to screw your customers. If you read this please DO NOT SIGN UP with them. read more

Customer service lied to us when we canceled our service in dec. Said to keep the equipment until the end of the "month", not billing cycle which was 3 days from this call. Charged us for another full month's of service, a 117.00 dollar difference. Told us only to take back the box. Got to the store and they wanted the box, remote and cords too. Good thing we took them anyway cause they would have got us for another month of service. Refused to credit us after their customer service department lied twice. Says the record the calls, but that's not true, if so they would have known they were WRONG! My father lives on social security and is 80 yrs old. He diesnt need big corporations stealing 117.00 dollars from people like him. read more

Wish I could give them less than one star. Be prepared to wait, be treated like you are stupid, overcharged then when all else fails your service will work... For a week, before there is a widespread outage. Choose anyone else when possible! read more

OK, I am currently using the TWCL (Legacy) service from Spectrum. I wanted to receive some channels not on TWCL, so I called customer service. CS said that I needed to visit local store to make the change. What? This is the computer age Spectrum. Anyways, just for yucks I swang by the local store. Too funny, 12 seniors in line looking pissed off and 2 clerks. Needless to say, I did not wait. read more

Complete rip off. Never thought I would miss Time Warner, but they were far better than Spectrum. To get the same service as I had with Time Warner Spectrum wants twice as much and I actually get far less channels, so it's not even the same service. Cancelling first thing in the AM. read more

If i could give negative stars, I would. I hate spectrum with a passion. When I lived in Florida and they were bright house they still sucked. Their technicians are incompetent. They came out and set up my neighbors cable and completely disconnected our cable and internet...then when I call, they can't send anyone out until "tomorrow"(which is now today) , between 5 and 6pm...it's now 730pm. No technician called, nor showed up and they escalated the ticket AGAIN,when I called customer service, for a call back in an hour and now we have to wait until tomorrow for someone to come fix it, that is if they even show up. Seems notorious for just doing whatever they want and not getting their job done. Sucks that spectrum is taking over the cable companies in mass. They have shoddy customer service, they are over priced and could care less if the customers are happy or not. Everyone that can't get dish or direct tv are screwed with Spectrum. Trust me, if I had another option, I would take it. This has been the worst service I've ever had in 20 years, we've been with multiple companies over the years and spectrum is by far the worst . Too bad you don't "get what you pay for" with them! read more

My review is NOT about the location but about the company. In sales there are ways to present things to sell more features and benefits. Spectrum uses this feature to a complete negative. The sell TV, Internet, & phone service as a "package" when the truth is the three items get a discount if you put them together. However, when you ask to have something removed, like the phone service, you are told it's a package. Fact of the matter is if it was in fact a "package" it wouldn't be itemized on you statement, for example, I received a letter from spectrum stating my promotional discounted rate is coming to an end. And that "Beginning with your next statement, your new monthly rate will be approximately $$92.82 for spectrum TV, $54.99 for spectrum internet, and $19.99 for spectrum voice, plus applicable taxes and fees." now if that's how they are broke down, should they be optional? A logical mind would say yes. But if you call to have the phone removed you can't because it's a "package". If it's a package the price would be $167.80 plus applicable taxes and fees but it's not. It's not sold as that, it's not advertised as that, it's not spoken to in that way. They are choices, options, to a package. Then if you try to remove the phone service when you would think you are lowering your bill $20 you are in fact raising $10. All in all. This is a lawsuit waiting to happen and I look forward to that day. read more

If you can avoid it don't go through twc. Their service is terrible. I've called 4 times about being overcharged on my bill by 150 dollars a month. They said they would credit my account, but nothing. I've been promised a call back, a fixture for my wrong bill and still nothing. I cannot wait to switch service. read more

Time warner may be the worst cable company ever. I will be canceling tomorrow. There boxes, remotes, etc NEVER work after spend over $100 a month for the service. When you call or go in to get things fixed NOTHING ever gets done about it! Do NOT ever get time warner it is the worst waste of time!!!! Even if you think it's a good deal it will only last a year and they will hike up your prices!!! I wish I could give it zero stars but you have to give at least 1. read more

I just finished setting up our new Spectrum modem for our former TWC Roadrunner. Went to the Belden Village store and received very prompt courteous service. Set up was fast and easy. read more

This company sadly does not know what they are doing. I get many calls from them wanting me to sign with them.. I say you do not cover my street/area, they say yes we do..I say please check you will see you DO NOT. They check come back & say oh no we don't. So I called them to have me taken off their list.. they say they can't. Why? They have no reason. Think twice about dealing with them! Even if they were on my street/area I would NEVER deal with them.. Many of my friends are not please with their service... read more