Horrible customer service. The women in there were literally all rude and acted like they didn't…read morewant to be there. No one greets you, instead just yell at you to check in at the kiosk. Will definitely not be back to this location.

Received outstanding service from Jens-Kristien Ferrier at the Hoover store with a phone issue that…read moreno one else was able to correct. He fixed it! Thank you!

Can we leave less than 1 star???…read more We had a neighbors tree fall across 1 simple internet line. We work from home. Explained the need for expedition. Was assured last Saturday they would come. It's Monday. No one in sight. We work 7 days a week from home. Thanks spectrum! Great service.

From the owner: Spectrum Hoover, Spectrum Hoover, Spectrum Internet , Spectrum TV , Spectrum TV Packages, Spectrum…read moreNear Me , Spectrum Number, Spectrum Internet Packages, Spectrum WIFI, Spectrum Store Near Me , Spectrum Phones , Time Warner Cable, Spectrum TV Bundle Packages, Spectrum TV Bundle, Spectrum Internet offers, Charter Spectrum Internet, Spectrum Cable TV, Charter Spectrum Hoover AL, High Speed Internet Providers In My Area, High Speed Internet Near Me, High Speed Internet Providers, High Speed Internet Near Me

I had two separate experiences at this location. The first was when I came in to pick up new…read moreequipment, and the second was when I returned old equipment. Overall, the store itself is very clean, bright, and welcoming. During my first visit, the employee assisting me used a word that is considered very offensive to the IDD community. It was not directed at me and seemed to be said casually, but I felt it was important to address it. I asked her if that was indeed what I had heard, and it became clear that she did not realize the term was offensive. I took that moment to kindly explain why the word is harmful not only to individuals with IDD, but also to their families and the community as a whole. She appeared genuinely unaware and did acknowledge the mistake and corrected herself. I am not naming her because my intention is not to jeopardize someone's job. It truly seemed to be a lack of understanding rather than malice. On my second visit to return the equipment, I was helped by Tungi. She was professional, kind, and efficient, and the return process was quick and easy. Overall, I would recommend this store. While the first experience was unfortunate, it also felt like an opportunity for education and growth. My second visit was very positive, and the store itself remains a welcoming and well maintained space.

Tam provided outstanding customer service. She was patient, kind, and very knowledgeable. She made…read moresure all my questions were answered and went above and beyond to help me. Employees like her make a big difference, and I truly appreciate her help.

I am having a hard time getting a live person to talk to at Spectrum. I am paying too much money…read morefor internet connection that I cannot even connect to the internet. Spectrum would only tell you that they have reset my device from their end, and it is up to me to figure out why I cannot connect to the Internet. I suggest for everyone to look for other internet providers out there as Spectrum is poorly operated.

Don't walk, but run! Creeping bill, bait n switch practices. The bill is misleading, too long, and…read morewell thought out by collection lawyers! They are the worst business there is! Paying for a bundled LANDLINE for 35 years!? They need to be sued for this! If you are a NEW so called customer? Welcome to THE TRAP!" Your bill will "CREEP," up slowly but surely, and then you'll pay less than the amount due, THEN, they act like it's relief, but no, they will creep some more, then it is $368.08 due NOW! Texts daily saying urgent, and the due date is a week or more out! Then calls at 7:59 a.m., so the computer doesn't have CENTRAL TIME dailed in! Duh that smart .........! Customer service? wtf, Give all info out, then the "human," gets on and reads the company line, as if you are a third grader! Condescending, arrogant culture of flunkees. Believe me, if I were in the parking lot calling, at YOUR f Office building, YOU would not talk like that!

Spectrum is the absolute worst.... numerous outages, horrible customer service, technicians that…read morecome into the house cussing about their managers and doing absolute shoddy work and leaving with out fixing the problem... if there was another option I would have already been gone. I can't wait for att fiber to move Into the neighborhood.

Due to COVID-19 restrictions in Alabama, we closed the doors of the church and suspended all…read moreaccounts until we are able to occupy safely again. On July 2021 Spectrum charged our church $100.00 without rending any services for it. I Call the company August 2021 and asked a supervisor to revoke the charge and reimburse the church b/c we have not return to the building. She refused my request and stated her company's talking points and no existing refund policy. Pls don't auto pay with this company because this is how they steal your hard earned money. Spectrum business is not business friendly or customer service oriented. They didn't take in consideration that COVID is still progressing, or being a community church, and that we were long time customers for many years. Needless to say but they lost us as customers and members of our congregation.

Spectrum has become the new DMV. This service is worst than…read morehaving a root-canal, and each Employee has the mannerisms of 'I don't give a f*ck'! I must say I would rather be in a sweatshop than stepping into this place again.

Useless customer support, won't say when i issue will be fixed so no one is held accountable, and…read morethe machine you talk to is absolutely useful as a car with no tires.

Verizon is terrible. My wife canceled her jet pack 60 days ago but they continue to bill. Had…read moreconfirmation number and still made to pay for 60 days. This location is worthless. Four trips to the store and multiple phone calls. This company functions much like the mafia. I am going to file a complaint to the Alabama Attorney General. Verizon of Alabama needs to be closed down. Avoid purchasing a jet pack or doing business with Verizon. They have gone to trash service, trash products and absolutely the worst poor customer service we have ever received from any cell phone company.

I stopped by here a few days ago. I had an appointment, but they couldn't see me until about 15-20…read moreminutes pass my appointment time. This is the unfortunate norm at many businesses due to a labor shortage and the pandemic. I wanted to get a new iPhone, but the one I wanted (and several others) is on back order for almost a month. This was disappointing news, but not surprising. Many items are also experiencing shortages due to the chip issue that has been ongoing. The employees that assisted me were as helpful as they could be. I appreciate them wearing masks and maintaining social distance. Despite my visit not going as planned, I'd go back.