Tuscaloosa branch: I asked for a copy of the insurance and the insurance certificate they gave me…read morehad a different name on it. I then asked to see if they work with an electrician and if so, could they provide the electricians license at that point they just basically canceled my appointment poor business practices..

Called and scheduled to have 65" tv installed and soundbar sound system (soundbar, two subs, and…read moretwo rear speakers). Tv/soundbar was to be mounted in a very tight space which is why I called the "pros". I explained I had brackets to mount rear speakers, tv mount, and all hdmi cables for tv. Sound system is wireless so you plug in all 5 components and, in my case, mount the rear speakers on the wall. I was scheduled a week out and quoted on the phone $200 with the caveat that it might go up some if anything extra was needdd. Also, there was a non-refundable $49 to come out that would go toward the final bill. The service tech arrived on-time and there was great communication leading up to arrival. To my surprise it was just one person to install a 65" tv. Upon surveying the job (all components still in original packaging and the space to be installed) the tech immediately says it will not fit. I told him I explained on the phone it would be a tight fit but if the dimensions on the website were correct it would fit. He proceeds with unboxing the soundbar surround system (3 boxes). He said he had never heard of the system I had purchased. He was familiar with manufacturer but said they did not carry them in their store. Keep in kind this was a very expensive top of the line system I had purchased. He made me feel like I had purchased something substandard to what they offer (though I knew I hadnt). After unboxing the final box containing the rear speakers and commenting on how cool the craftsmanship was he asked if I didnt mind telling him how much I paid for the system (to which I did, he can now tell it was expensive and he is going to look it up later anyway). He then says that I was quoted on a "tv and a couple of speakers" and that this was more and that it was going to be "a few hundred dollars". Now I expected the price would go up some per the conversation and was still willing to do this at ~$300. That said its still an extremely simple install of surround system considering its all wireless just needing two rear speakers mounted on the wall. That said, I was ok paying more to make sure it was calibrated correctly though he said it should be good out of the box and that I still might need to contact manufacturer for fine tuning. He now moves to unboxing the tv. Once unboxed he immediately measures the tv and soundbar height and goes over to measure the space to be installed. As he measures this spaces he says "womp womp womp.. it wont fit". He said the tv/soundbar was 37.5" and showed me the space was 1/16l" under that. I was surprised and told him that I knew it was a tight fit with only .5 to 1" room for play and said I must have measured something wrong. We then go over other less ideal options and develop a plan (where I will need to remove a shelf at a later date to accomplish what I want) that requires a different mounting bracket. He quotes me $250 for this mounting bracket which sounded very pricey. Now he tabulates a final estimate on his handheld and quotes me $900. Wow! I questioned how got to that numbers. He showed me that the original $200 was simply to mount the tv to the wall. $300 extra for the soundbar surround system (again mounting two wireless speakers and calibration). $250 for tv bracket (I later found a very highly rated and robust one that pulls out 22" and accommodates up to a 90" tv for $105). Lastly he wanted to charge me $90 to pass the hdmi cables through the wall where the holes already existed. Feeling misled and having to compromise and settle for a less ideal placement of my tv. I express that and he rudely says that this is what it is and that they are in high demand and a luxury installation outfit. So I fired back that it was unreasonable to be so far off on the quote, and alluded to how the price started going up once I told him what I paid for the soundbar system, that I expected a "luxury" outfit to know the top of the line system, and he had me hostage with the downpayment. He angrily said he would refund me (he did), shook my hand, and stormed out of my house. I ended up doing it myself (wife helped hang tv). The tv and soundbar fit (womp womp) with 1/4" above/below tv. Yep he either doesnt know how to use a tape measure or lied about the measurement so he could take the easy way.

Run far and fast from this guy. Will take your money and not deliver as promised. Is not honest…read moreabout work completed and wiring looks like it was done by a 3rd grader. Does not even put in a full 8 hour day onsite.

I have used this company at both my home and office. At my office, they installed "smart"…read morethermostats which never worked properly and a security system. The installation on the security system was amateurish at best. They scuffed up the wall in several places, drilled an unnecessary hole in the wall and then left it and even knocked a picture over and broke the frame. At my home, they were paid $20,000 to install a theater projector system, security, cameras and whole house sound. They also installed smart thermostats and garage door openers. The whole house sound NEVER worked properly and eventually they quit even taking calls to correct the issues. We ended up hiring another company to come in and clean up their mess. We contemplated suing them but decided not to waste the time or money. Would not recommend ever.

We contacted Blount Media when we were in the process of purchasing a new home in Mountain Brook…read more Our long list of requirements for a top-notch audio system included a multi-zone set up, streaming music from multiple sources, and integration with an existing home automation system that was already installed in our previous house. Blount Media was very responsive from the beginning- they visited our new home before it was even complete to discuss our needs. They also visited our old house to see how the current AV set up worked and to help us make a seamless transition to the new home. We had a great experience with Blount Media and would recommend them to anyone looking for a reliable company with a great product line and excellent customer service.

Do not use he Jerry took large sum of money to do our job.He never got it working and disappeared…read moreon us.Had to hire another company to fix system.

If I could leave zero stars I would. I had an appointment scheduled for 10am, no call or message…read morefrom anybody. I called the telephone # on file and it just went to voicemail. I then left a review in Thumbtack. Low and behold..I get a response. (See the screenshots provided) I still never received any kind of response or acknowledgement from a tech. It is now almost 4 hours beyond my scheduled appointment time. DONT WASTE YOUR TIME, GO ELSEWHERE.

From the owner: TV Mounting, Camera System Install, Video Doorbell Install, Speaker Install Sonos Install, Wiring…read moreand More..

They are EXTREMELY expensive. When I booked someone to come out and look at my home they didnt not…read moremake it on time. I had to call them and confirm they would be here. They showed up 30 min late because their tech had to stop on a service call but know one called me to tell me. When the tech showed up, my wife said I was stepping out of the shower and would be just a minute. The tech stated that he needed to hurry because he had a busy day. My concern is extremely poor customer service with an attitude from the get go. Plus, as a security company, you want someone that will definitely be on time, not to mention my concern that they apparently only have 1 technician that does both sales and service. Rating them a 0 and I haven't even got past getting an agreement. Moving on to another company or doing it my self through the AlarmSystemStore.com.

Repeated false alarms, more money on newer equipment, terrible scheduling and no return calls. AV…read moreset up done incorrectly, equipment not working and they were unable to problem solve. Have tried to use them since our house was built in 2018. Last bad experience. I'm done.

Horrible. Tried to cancel my ADT service because we have…read moremoved and sold the property and they want to charge us over 800.00 to cancel. Stay far away because they do not communicate the terms of the contract and will not let you cancel unless you resign at your new location.

Worst customer service if ever dealt with. After being in the phone with them for over two hours to…read morecancel, finally get it cancelled to then revive a bill for another month of service. Called today and they never cancelled my service and have zero record of me trying to cancel. Absolute joke of a company. Avoid them like the plague at all costs.