XFINITY is by far the worst customer experience I have ever encountered. My family had Comcast/Xfinity for over 20 years, and had constant billing discrepancies. We were told a rate plan verbally, and ALWAYS received a bill which was 20 to 30% higher (before taxes and fees). My wife would call, and after 1 to 2 hours on the most frustrating call you could imagine, the bill would be changed for that month, with a VERBAL assurance that it would remain the promised rate in future bills. The following month was always - ALWAYS at the higher rate again. In August of 2025 (we had no viable options until them in our area), we switched to a cell based provider. We weren't able to get acceptable service from them (bad signals), so we discussed the situation and switched back to Xfinity for internet only. This is supposed to be on the $50/month plan guaranteed for 5 years. This service is dependent on providing a checking account and routing number to Xfinity to draft each month. SAME CUSTOMER SERVICE NIGHTMARE BEGINS. Xfinity began sending us notices that we had a past due bill. We signed up for AUTO PAY - this was supposed to be our payment method. My wife visits the store in our city, and was advised that our bank declined the payment, and we needed to check with them. Our bank said Xfinity never tried to draft the payment, and there were no blocks on our account. AFTER receiving the next LATE PAYMENT notification from Xfinity, i spent the next 78 (YES - 1 hr and 18 minutes) on the phone with a foreign operator trying to explain our dilemma in dealing with Xfinity. I was promised VERBALLY that our account would be eligible for the $50 per month rate as soon as we furnished the payment information for the current bill. Once that payment was taken care - IN THE SAME PHONE CALL - I was advised that we weren't eligible for the $50 rate. I will be cancelling Xfinity immediately and will NEVER GO BACK. This company is a scam from the beginning This billing discrepancy is a company policy to generate revenue. When Comcast filed for bankruptcy several years ago and used the proceeds to buy NBC/ Universal - the overbilling started. Everyone I know who uses their services experience the exact same problems. They should be shut down as a giant criminal organization. read more

They are our only option for high speed internet and a great example of why companies should not have a monopoly. Our internet is not nearly as fast as they advertised, I should say we are paying for their fastest service offered in our area. It routinely disconnects for a few seconds, just long enough to have to reset the connection on the smart-tv or computer. Their customer service is impossible to get hold of then just tells you to reset your modem, which of course I did as soon as it went out. They make you do it again before bothering to try another solution while acting surprised it didn't work. I have the general feeling that customer support is just one giant delaying tactic hoping you'll go away. A truest terrible company. read more

If I could possibly give this company a lower review I would. I can't describe the disdain I have for the way they treat their customers. I had a $380(7 boxes, every possibly package, and internet) internet/cable bill that was always paid on time and they basically pissed on my face every chance they got. read more

Always had problems and they were never fixed. If something got fixed it wasn't long before something else went bad. took 3 months to cancel and dispute charges that I didn't owe because they lost equipment. read more

If I could give them a negative review I would. They are the worst company ever I would happily deal with AT&T any day. Service was off for over a month in the whole neighborhood and after multiple calls and complaints from not only me but my neighborhood it finally was fixed two months later. The customer service people lie and say they are going to credit you and they don't, they change your packages without confirmation, and you will never talk to a person in the United States. After my contract is up I will never use Comcast ever again. If there is another option for your service provider then use them first. They are a bunch of idiots that work here. read more

I get a bill from an apartment address in 2011 although I have lived in my house continuously with Comcast service since the year 2000. However, Comcast still stubbornly denies to correct their mistake for me. I have Comcast service for more than 30 years. I am very disappointed with such a treat from Comcast. What should I say more? read more

If we had another Cable/Internet option in our neighborhood, we would definitely take it. For 3 weeks after the storm, I tried to make Comcast understand that all of our cables and wires had been reconnected (by Alabama Power and ATT,) except theirs. On several occasions, they stated that I had service (of course I didn't, the wires were down). Other times they stated that they were trying to locate the feed. (What feed???? The wires are down!) This morning I found out that every Comcast house on my street had been reconnected for almost 2 weeks. So I jumped in front of the very next Comcast service truck that rolled down my busy street. I truly did. I yelled "Hey, help us. We have no service! Please hook us back up!". Well, these particular Comcast employees were contracted from Gadsden, and they were awesome. It took them 2 minutes to survey the scene and figure out the problem (The wires were down!) And 45 minutes to hook us back up. Sure wish Gadsden could take over the Tuscaloosa office, because those people know their stuff! Thanks again, Gadsden! read more

They just implemented data caps on all their internet plans in Tuscaloosa, you're paying $70 a month for 300 GB. I would avoid at all costs, U-Verse is available and doesn't have any caps. read more

If only there was some other option than this company I would gladly pay a higher monthly charge to be rid of these people. They have bungled the installation and my daughter had to wait weeks for them to return. We tried monthly to get on some auto debit and every month we get disconnected. I have been on the phone for the last hr and half and been transferred 4 times and nobody seems to know what the other people are doing.... We have a record of our payments and still can't seem to get to the reason why they keep turning off the service...... I wish someone in Comcast upper Mgmt would know how terrible there service is. read more

I don't understand why ION goes off the air EVERY night in my area. Those around me that have sattelite have no problem with their programming of ION...so that means it is Comcast!!! I have called....no difference! read more