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Updated 2 months ago

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Ask the Community - Spectrum

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Verizon

Verizon

2.4
(19 reviews)
•$$$

I once read that a lot of what technology makes easier is only needed in the first place because…read moreof, well, technology. When it's working, it's great. When it's not, it's like being without a limb, or having the flu - maybe that's dramatic, but I say that ONLY to give perspective to the fact that phone, tablet, computer issues can feel SO infuriating - especially if we feel helpless to fix it and then are met with unprofessionalism, etc. Thankfully, that didn't happen on my visit to this Verizon wireless location. I'm sure Verizon workers see all of the best and worst of humanity, and when my friend and I came in to get a temporary phone replacement (long story, but we had already been on the phone with several family members, customer service reps, etc for the last 24 hours), we were met with an incredibly friend, professional, efficient, and helpful staff. I wish I could remember the name of the guy who helped us, but he was patient when my friends step dad got on the phone to yell a little (mostly out of frustration because we were tired and annoyed at the issue in general), he was kind, patient, and very informative. Even when he had to repeat himself numerous times, reset and resend things to numerous people involved with this issue, he was still calm, cool and collected. As I observed the atmosphere in the store as whole, I saw that all the other customers were met with the same professionalism and efficiency. Also - they had BOMB uniforms. Medium denim mid-sleeve, black jeans/pants, and kicks. It was a sharp, professional touch that I believe humanized the staff, yet communicated a sense of comfort to the patrons in the store. This could be a company-wide thing (I'm not sure because I don't personally have a Verizon wireless account), but I definitely loved it and would recommend this specific location to anyone with Verizon that needed to go in-store to have an issue resolved.

Just got the current bill in. Bill went up because we had lost our loyalty discount. Only been with…read morethe company 16 years. Tried talking to a manager or supervisor on the phone and they were too busy to talk. Looking for a new service provider.

Charter Communications Spectrum

Charter Communications Spectrum

2.1
(16 reviews)

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

Spectrum - isps - Updated July 2026

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