We have been a Tri-Net customer for several years. Every tech support call has been handled with…read moreprofessionalism and urgency. Today was no exception. We were dead in the water. Dave diagnosed the problem within minutes over the phone. He then met me at the curb with a replacement for our in-op equipment and followed through by providing phone support as we performed the simple installation. Bravo Tri-Net!

Aryn is money. He solved my connection problems and is right there when I need him when s#@$ hits…read morethe fan. He also helped me with phones in my new store. Yea. You might get a slightly cheaper deal somewhere else, but when the going gets tough, these guys are there for you. That counts more than price when it comes to my business. Solid.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

This is a great team overall! Very responsive and available to answer questions. We had our…read morespeakers overhauled and the sound is amazing! New camera service as well and the team led us through all of the functions. Very thorough! Highly recommend.

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

I've been meaning to write this review for some time now, and the fact that I am writing it almost…read moreone month after my experience speaks volumes in terms of the positive effect of my 50-minute, in-store visit, to Spectrum Maui's new store at the Pu'unene Shopping Center. And without question, the primary reason I experienced overwhelming positivity on Thursday, Feb. 4, was Customer Service Representative Melissa, who went above and beyond in taking care of my many issues. She assured this 59-year-old male who had been stuck with Verizon for nearly 25 years. It was another Spectrum agent, back in September of 2020, who convinced me over the phone to switch from Verizon to Spectrum. I bought two sim cards at the time, and they arrived in less than a week. I was unable to make the switch official, despite making as many as five different scenarios. So when I finally pulled the trigger to make the transition from Verizon mobile to Spectrum mobile I had Melissa coaching me through every situation with kit gloves. She activated my iPhone XR to my new Spectrum mobile sim card. Connected my iPhone and my iPad Mini to all of Spectrum's available cell towers. I choose not to install the other sim card into the iPad Mini since I use it at home 95 percent of the time. Meanwhile, Verizon had me paying for that second card for more than two years. Melissa later contacted a colleague, who handles the sim cards and explained my situation: "About a guy who had been paying for two sim cards since last September and only decided to activate one card six months later. The colleague could tell that I only activated one of two cards and, although I bought them in September I was only activating it now." Because of Melissa's actions, and her colleague's passion to do what is Pono, he reimbursed my credit card for the months I paid holding the inactive sim cards. Also, I brought in my DVR and its remote control and canceled my TV subscription. My Verizon monthly cell phone bill was $155. Now I pay $15 per month on Spectrum. Moreover, my Spectrum TV service went from $175 a month to $75. In these difficult times, and with so much uncertainty in place, I managed to save more than $240 a month. Thank you, Melissa, you're the bomb, and Spectrum thanks for putting customer's core values first, not just the company's bottom line $$$!

Do not trust what the reps tell you over the phone. I was with Spectrum for over 10 years. The…read moremoment I decided to leave them all of a sudden amazing pricing was available...that is the general practice of big businesses these days. My gripe is the rep I spoke to assured me they would cancel my service before the next billing cycle, well they didn't by 2 days. After speaking with someone on their "leadership" team about not billing me in full $75 for 2 days (when I had already stopped using 4 days prior), it was clear this person had no interest in keeping a positive view of the company and was just waiting for the phone call to end. Spectrum is does not reward loyalty. You guys will get your $75 and I will never get another service from you and will warn as many people as I can to stay away from you guys. But hey, you got paid so its all good.

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

This place is the best. Came in with my kids and got the best plan ever. Affordable, the owner is…read moreso nice and knowledgeable and overall amazing experience. No more dreading a trip to the phone store. I'm not exaggerating when I say my phone bill went from 120 a month to 20. That can't possibly be the average persons experience because it's just too ridiculous but we are a few weeks in now with no issues and even a follow up text from an employee to help a issue that occurred during the switch over. Hope this store stays here forever. 10/10.

Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

Terrible service and rude, impatient employees. Avoid this location at all costs. You would think…read morewith all these negative reviews that. they would actually do something about it. I've been a Verizon customer for 20 years and almost walked out of the store today and went to another carrier because I was being treated so poorly.

When it's the fastest internet it's hard to complain but some people do. Just remember you live in…read moreHawaii and certain things work differently. When you get a company that tries very hard

Small company, not amazing. They are good for what they are. They fill a small gap in the Home /…read morebusiness internet market that has reasonable prices with reasonable connection speeds. It's easy to get upset or disappointed with their service when measured up against Spectrum (Time Warner), but they have a fraction of the staff and their rates are way cheaper. Everything is relative and for that reason 3.5 stars. If you absolutely need fast internet then spend more money and get a contract with the big companies. If you just need a connection for checking email, FB, IG, no gaming or minimal streaming these guys will do just fine for a cheaper rate. I used their service for 2 years, the modem/router went out twice and speeds approached 50 mbps. Customer service is outsourced, so not amazing, but they were ok. Saved quite a bit of $ monthly compared to the big guy prices.

Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Extremely disappointing experience dealing with Hawaiian Telcom after my mother's passing…read more My mother passed away on March 5, 2026. Within days, I contacted Hawaiian Telcom to discontinue her internet service. I was told they would not disconnect the service until I provided a death certificate. Unfortunately, death certificates take time to obtain, and it was approximately six weeks before I received one. As soon as I had the death certificate, I contacted Hawaiian Telcom and uploaded a copy while on the phone with their representative. I was specifically told that the document had been received and that the service would be disconnected. To be safe, I later mailed them a physical copy of the death certificate as well. Despite following every instruction they gave me and providing the requested documentation multiple times, Hawaiian Telcom continues to bill my deceased mother month after month. I continue to receive invoices for a service that should have been disconnected long ago. Dealing with the loss of a loved one is difficult enough without having to repeatedly fight with a utility company to stop billing a deceased customer. This situation should have been resolved months ago, yet here I am still trying to get Hawaiian Telcom to do what they already confirmed they would do. I expected far better customer service and compassion during a difficult time. Instead, I have experienced poor communication, administrative failures, and ongoing billing issues that should never have occurred.