Didn't realize Spectrum was open on Sundays so I walked in the door at 4pm to pick up equipment …read more.. Christian Gonzalez was already helping 2 other customers ... he asked if he could help me and proceeded to get me in and out in 10 minutes all the while keeping the others engaged as well ... outstanding customer service ... great job ... thank you

There is something really wrong with Spectrum. I went to the local Hickory Spectrum office. I…read morewaited at front door for them to open and they did open on time. Before I was ever able to get a number from the customer service kiosk for a number to be served. I was told that that there would be an hour and a half wait to return equipment and cancel service. If I was getting new service to get a number. The Spectrum gentlemen that talked with me said that i had to take the equipment to the local ups store and they would return it for me and that he would cancel my service once the equipment was scanned, and appeared on his system at the store. This gentlemen never said i had to call and cancel. I did this on July 1st 2026 and needless to say that I received my monthly bill for July. Although it showed that I returned on July 1st. Called customer service. It took 30 mins to get the an answer and that i should have called earlier.It is unbelievable that they tried to get me to stay for less than half of my current billing amount. I have been a customer for 17 years and every time i get a tele marketer call from spectrum they say i do not qualify because I am a current customer. They constantly go up a few dollars every six month. The internet service never was as strong as i was supposedly was paying for. Over the last 6 months the internet service struggle to keep the TV going. After being point blank lied to at the Spectrum store and the procedure to return so difficult that i could never recommend Spectrum to anyone. Now they want me to pay a whole month for service that i do not have the equipment to use because they have it. My advise research every alternative and never use spectrum. They could care less about the customer. Spectrum is like so many large companies these days It is about the profit and not the customer. It just stinks to be lied to over the whole process. Never again for me!!

Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

Prompt response, excellent work, very reasonable price, professional, and courteous, always arrived…read moreon time.

First time I use Yelp. Received a very front response. Very reasonable quote And an appointment…read morewith Denny a day or so. Well I booked this company but nothing happened. Unable to get in touch with this company And they totally ignored any messages I sent to them. Sounds like a good deal but turned out not to be. Brooklyn see Mr. looking for help.

5 years now, we've upgraded to the "unlimited" plan and it just keeps working. I spent all of the…read moreCOVID lockdowns working from my place in NC and Skyrunner kept going! Worth every penny, and thank you. :)

Back in February when I was unable to connect with the wifi, I contacted skyrunner and I was…read moreadvised that after the ice storm, the snow and rain was shorting out the service I was advised that it would be fixed by February 24th. Now two months later, with perfectly blue skies...I haven't had Wi-Fi in over a week and a half. I have never experienced such lack of service to this extent with any other internet provider. Wi-Fi is included in my rent and I cannot afford another provider. I am so disappointed in this company.

DO NOT HAVE ANY DEALINGS WITH THIS COMPANY;: SERVICE HUBB…read more They'll promise you everything and not provide anything they say they will. They should teach courses in lying, they're so proficient at it. I wish I'd never had any dealing with this 'business'. The absolute worse company existing.

Worst cable and internet ever!!! Outage of 14 hours yesterday with no weather to speak of. Now both…read moreare out again!!! I had Times Warner for 16 years yet I've had to reboot the Spectrum box more in the last year than I did in 16 years with Time Warner.