Ray Wright Local Guide·17 reviews…read more 4 minutes ago New I contacted Freeman gas and spoke with a sales associate for Superior gas which is the parent company. They were very friendly and gave me a good price. I had them do a credit check so I can open an account and start the process of replacing my current tank and having a new account with him. After a week, no one had contacted me from the local office to come out to do a site evaluation. I then contacted my representative at superior, who then had someone from the local Freeman office contact me, his name was Tony. He promised to follow up with me after I emailed over the current terms at superior gave me, and he was going to follow up to come out for a site valuation. Tony indicated to me that the price that was quoted in the email is probably not a correct price, but he said he would follow up and get back with me. That never happened! I'm very frustrated with having a credit check run to open account, and never open the account. I would've never had that done if I had known or customer service was so bad. I have contacted several propane companies in the area and most, if not all seem to have horrible, follow-through, or communication, or access to live people. If you want a good propane company, that's family owned and provides customer service along with great prices. Contact Appalachian Energy. They're wonderful, and that's who I chose to go with.

This is a satellite station of the main branch located in the tiny town of Lockhart, S.C. A few…read moreyears ago when I heated my previous home with propane ( had whats known as a gas pack heating and cooling system) . We used the route services of this company and never experienced any kind of problem. Our regular delivery driver was helpful and informative. This satellite station contains two giant sized propane tanks for the route drivers to fill their trucks with and located behind those are probably close to a hundred residential gas tanks. This is a dependable and respected company and I certainly recommend them based on my previous experience.

I had 3 trees destroy my chimney 2' below the roofline. Had it repaired. Went to Freeman Gas as…read moretheir phones were down and they gave me Mark Whitesides business card. He happened to have a cancellation in Cedar Mountain . He fit me in as he was a month out . He removed the vented logs, and filled a bucket of broken brick and rocks. Vacuumed it out and added new glowing sparkles. That evening I used the fire and there was no heat. Flue wouldn't close. I called Mark. He said he could not get back to me for a month. He was that busy .We agreed to 8am today December 19th and he was here early. Took everything out , cleaned. Let me check it as I'm in construction and it was fine. I have dealt with some trades that don't answer the phone or keep their word. Mark kept his word. A lot of people could have blown me off. I tried to write a check and he said no . Also , when he first had quoted me over the phone. He had added 50 just in case and he only charged me the lower amount that he quoted. If you need your fireplace serviced, I would call Mark even if you have to wait a month for him to get to you

From the owner: Gas Piping installation, service.Gas log service, water heatersread more

I thought I was doing a good deed by clipping the lower base of vines that had overtaken my utility…read morepole, but the wilted branches up top short- circuited my service a couple of hours later. Duke's lineman (Robert) responded quickly and restored my service within a couple of hours of reporting. Great job, Duke Energy!

I used Duke for roughly six years in Florida through my apartment Complex, and their slew of…read morepredatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a "cancel service request" on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment. After first placing the request on the app, I received a prompt stating a request had already been placed for 2022- knowing I had not yet placed the request, and the current year was 2026, I recognized this as an error and attempted to place the request on Duke's website as well (in addition to the app). I received the same prompt stating a request had already been placed, and so next called Duke's customer service, where I was kept on hold for over ten minutes and the robot ultimately referred me back to Duke's website. Assuming the stop service request had been placed since I placed it numerous times through Duke's website and application, and received a response stating a stop service request was received, I assumed I had stopped my service. However, come August, I've been charged through August 2. While the cost is minor, it's the principle of the issue that has been troubling - after two hours on the phone with Duke support, the answer I was given was that, because their system did not receive my stop service requests (despite that their platforms are the party that malfunctioned), I simply owe the money. Long story short, make sure you reach a human from Duke when you want to stop service, especially if their platforms are "malfunctioning." Their predatory tactics and poor technology are not on your side as a tenant, so cover all your bases to protect your finances!

Poor customer service. We have been customer's of theirs for 29 years. In the past they would do…read moreanything to please their customers. In the past year they started charging for the tank and auto refill service. Before you only had to buy a tank full each year . When I called for propane they said it may take up to ten days. They don't seem to care anymore.

They are a power company. The lights stay on for the most part; so they don't exactly deserve a pat…read moreon the back for keeping it that way. What they do deserve is contempt and disgust. Our poorest residents get charged an additional dollar every day because they are deemed uncreditworthy or lack the wherewithall to pay monthly. If only one person out of 30 Ashe county residents uses the pay-as-you-go "flex pay" option, then Blue ridge energy rakes in approximately $365,000 a year from our very poorest residents. They should be ashamed of themselves, particularly since that is essentially subsidizing charging stations for electric toys. Shame on you.

I LOVE Xoom Energy. When you view your bill thoroughly you will see that your gas portion of the…read morebill is very inexpensive. The portion of the bill that Atlanta Gas Light charges is a NON-NEGOTIABLE fee that is charged by every company that uses AGL lines. Also, in regards to the variable fee. ALL gas companies will place you on a variable rate after your term is over if you do not renew. I shared my rate of $.36 with my friend who was with another gas company and she was paying $2.09 per therm. I had two other one paid $1.79 and the other $1.99. It is our job to make sure we are not overpaying. I would also recommend to everyone that you place a reminder on your calendar to remind you to renew your plan before your contract is done. I have saved $100s of dollars and it took me making sure I do my part to make it happen.

In spite of trying to check rates as accurately as possible and inquiring about hidden fees and…read morecosts, our Xoom invoice comes to 15.7426 cents/kWh! This bill is FULL of previously-undisclosed fees. I can't recommend these people. Also, we were on vacation and missed our payment by one day. They charged us a $20 late fee plus $10 to write a late-fee letter even though we had elected to receive all communications electronically. Obviously, I can't complain about the late fee (we were late) but $10 to write a letter? Stay away from Xoom!

Just got my first electric bill with my solar panels working wellllllll I'm not a happy camper on…read morethe bill is a renewable energy charge which last year I was charge any where from 80¢ to $1.04 guess what now I have solar I am being penalize my renewable energy charge went from a dollar in 4 cents in January $17 and some change for February duh something's wrong in this picture you want us to use solar but then you penalize this by charging and outrageous little charge if you don't have solar it's practically nothing and oh guess what the North Carolina utilities commissioner approve this tisk tisk tisk guess who he must be buddies with?