Switched to Verizon. They were great. The provider I left was awful took 3 days to unlock my phone.read more

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

Run. Run away. In today's world of options, pick a company that will be straight with you and…read moretell you all fees upfront. Never, ever sign up for anything with CenturyTel without getting every condition in writing first. Demand it because it isn't offered over the phone. Terrible customer service. Will never do business with this company again.

The best business phone company with fiber in Madison. Talk to Jillread more

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you…read morefinish the first "free" trial month. Then don't fix their billing errors when you cancel.

Charter/Spectrum had a crew in my area installing cable and boxes for their service. After…read moreinstallation, they left rocks and ruts and no attempt has been made in weeks to clean it up. It gets in the way of cutting grass and definitely doesn't look professional when the salesman leaves a card at the door trying to sell the service. I will be sticking with my Starlink service.

Absolutely terrible and lie and twist words worse than a politician. the service reps have no…read morebrains and not only didnt help but cancel my service instead

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

The internet service they provided was like having an 80's modem setup…read more The resolution was under 700p, it was constantly buffering. I would stare at a black screen over and over. The absolute biggest joke of internet in the world.

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

I received notice of disconnection, warning that failure to pay full past due amount would result…read morein disconnection of service by a certain date. I owed balance of $105.71 and made payment for $100.00. Sure enough, TDS disconnected my service over overdue amount of $5.71. Having used them for years means nothing to them. When I logged into my account it listed a new amount, due later this month. I paid that in full, and funds were deducted immediately from my account. But my service was not restored. When I called customer service later today, I was advised it takes a few days to reflect the payment and that tds would reactivated my service by end of business day, but there would be reconnection fee. So tds can turn off my service over a few bucks, but has no duty to immediately and automatically reconnect service because their systems are not smart enough to update a payment in real time? Finally, their customer service reps have the personality of a gray rock.

After reading the reviews, I was a little nervous about switching. I am so glad I did. First of…read moreall, the customer service is outstanding! Both the sales and support services are excellent, prompt, extremely patient and helpful and efficient. We just had a power outage here and it was addressed very quickly. They walked me through all the equipment checks and got me back online quickly. It has been a long time since I have experienced such friendly, non-pushy, helpful customer service!

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

Reviewing cell phone companies/stores is like reviewing a dentist. Some are good, some are bad,…read morebut either way you don't want to be there. So, keeping that in mind, I gave US Celluar 4 stars. Not because they're awesome, but because they didn't suck as bad as it could have. :) We had been with US Cellular for almost 2 years. It was time to upgrade. More importantly, it was time to change our pricing. With the new plans, you can finance a phone over 20 months, then stop paying for it. OR, use a phone that's paid off (or one you buy on Craigslist) and you only have to pay a $10 connection fee. Yes - your bill will GO DOWN. Whereas traditional pricing has you constantly paying for that phone (free phone, but $40 connection fee). I'll let them explain it to you, but trust me - we're saving money now. That being said, they could explain it better. "Your bill will drop dramatically in 20 months" isn't a phrase they threw out at me, but it's a hellevua selling point. They need to work on that. Like many stores of this nature, the waiting stinks (especially around the holidays), but they processed folks quickly. I was treated well by friendly staff. Ryan, the store manager, was fantastic and handled certain situations to my satisfaction. Like I said, dealing with cell companies isn't something you look forward to, but the store is clean and well organized, and the staff were friendly. That's about all you can ask for, We have renewed with them - it's the best deal we can find for our situation. Works for me!

I just discovered that my 80+ year old parents are being absolutely robbed by USC since my parents…read moremoved to another city. The USC salesperson talked my mother, who is not at all tech savvy, into purchasing a brand new iPhone 17 because, as the saleslady said, she needed it. That's ridiculous! My mom has a hard enough time just answering the phone when it rings! Why the hell does she need a flagship phone like that, other than to boost the commission of the saleslady. She also sold my mom an iPad with Cellular data connect, even though she had just sold her their wireless internet for their home, meaning she doesn't need an iPad with a cellular connection. (And, by the way, they have been paying for two of these Internet connections since April 2025, even though they just have one device. Why they're being billed for two I have no idea.) And, to top it off, the saleslady convinced my mom that she and my 84-year-old dad, who barely turns his phone on, that they needed unlimited cellular data. Any honest salesperson would have looked through her history and seen that she has never even used 1GB of cellular data in any given month prior to moving to Altoona. They hardly ever leave their home! They don't need unlimited cellular data!! What's the cost? They're paying over $350/month for phones and service they largely do not need. I'm planning to make another trip to visit them in the next few weeks when I can go into the USC store and give them an piece of my mind and try to straighten things out. Plain and simple, this is an obvious case of elder abuse. I understand that thieves intentionally prey on senior citizens and take advantage of them because of their limited understanding, but to see a company do this so obviously on purpose is disgusting. I dropped my USC account 15 years ago for another reason, and I see they're even worse now than before. USCellular is a TERRIBLE company to do business with. Look elsewhere.

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated…read moreinstallation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum.

Every time I speak to anyone at spectrum they try and upsell me on something and ask for WAY too…read moremuch personal info. I called asking about potential mobile phone plans to bundle with my internet and in order to get me an ESTIMATE on if they had any deals, she asked for my date of birth and social. I called AT&T and he was able to give me a pretty accurate ballpark over the phone by only asking for my name. If I wasn't locked into a stupid contract for our internet we would be dropping it.