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    We purchased into Spectrum for business to run our home based business because we were promised 600mbs download. We have had issues since the start but its gotten worse over time and we frequently have malfunctions with TV programs and security cameras due to poor signal. Today I ran a Speed-test and achieved a dismal range of 124mbps to a high of 207mbps over several tests. On contacting Spectrum customer service I was told that they dont guarantee 600mbps to WiFi and only do so when plugged in with an Ethernet cable. No one including the tech who installed our service ever told us this as almost everything we use functions on WiFi. When I complained that our highest speed gained was less than half the speed they promised, I was offered WiFi extenders for $5 per month per extender. When I asked for a tech to come to our home I was told there would be $150 service charge if they did not Find anything. Spectrum is running a Scam. They are selling something they dont truly provide and have thousands of complaints against them for poor speeds and bad customer service.

    Michelle and Ori, the Noble Beast.

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    3 months ago

    Fantastic service by Lisa!! She was so helpful and explained patiently in detail. She should be sought out for great service.

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    12 days ago

    Company has zero integrity. Customer service is awful. Can't wait to switch to Hunter and be done with these clowns.

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    1 month ago

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    1 year ago

    Worst customer service of any phone internet service I have ever encountered.Would not recommend.

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    8 months ago

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    2 years ago

    They install thongs you didn't ask for and refuse to accept return of product. Never informed of time restrictions!

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    Ask the Community - Spectrum

    Review Highlights - Spectrum

    went in last night(Saturday) at about 7 pm to add 2 lines, 1-BYO for my mom, and 2- purchase a phone/add line for my nerice, and was helped by Lisa.

    Mentioned in 3 reviews

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    Spectrum - isps - Updated May 2026

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