Fantastic service by Lisa!! She was so helpful and explained patiently in detail. She should be sought out for great service.

Company has zero integrity. Customer service is awful. Can't wait to switch to Hunter and be done with these clowns.

I have gone in to return my broken equipment and both times I have been told that it is a long wait and to come back later. I just want to drop it off. It has already been replaced. Hire more people or have a way to self serve scan the return. read more

The WORST. They get away with shitty policies and atrocious customer service because they monopolize the market in so many areas. They lose you to a competitor and suddenly treat you like dirt after being a loyal customer for over a decade. Use ANYONE else!! read more

First of all, I upgraded my phone, and had to return my old device. I was given 30 days to do so. I was in a terrible accident at the same time, and was laid up in the hospital for almost a month trying to recover. When I was finally discharged I saw that I had been charged with the phone I physically could not return. I called and told them my situation, and they basically told me too bad. So I am stuck with an old phone that I have to pay the full balance on. This infuriated me so I canceled my internet service, and went with hunter(waaay better) when I went to return the equipment to where the person on the phone said I could. The guy at the counter told me it was not a return location. I would have to go to ups store. I waited for another agent who was able to take it and give me a receipt. Why the hell is this dude lying to people and saying he can't take equipment? Terrible customer service. read more

We purchased into Spectrum for business to run our home based business because we were promised 600mbs download. We have had issues since the start but its gotten worse over time and we frequently have malfunctions with TV programs and security cameras due to poor signal. Today I ran a Speed-test and achieved a dismal range of 124mbps to a high of 207mbps over several tests. On contacting Spectrum customer service I was told that they dont guarantee 600mbps to WiFi and only do so when plugged in with an Ethernet cable. No one including the tech who installed our service ever told us this as almost everything we use functions on WiFi. When I complained that our highest speed gained was less than half the speed they promised, I was offered WiFi extenders for $5 per month per extender. When I asked for a tech to come to our home I was told there would be $150 service charge if they did not Find anything. Spectrum is running a Scam. They are selling something they dont truly provide and have thousands of complaints against them for poor speeds and bad customer service. read more

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If here was a zero stars this PLCs would've gotten it. Worst service ever. Guys at the counter need a break after each customer. People have been here for over 3 hours. Bless all of the customers for not turning into a Karen. Spectrum has major issues with staffing this place. Might need to rethink using them if this is what to expect. read more

Yesterday, my husband and I purchased 2 new phones, and our customer service gentleman was Joseph. He was very knowledgeable and was able to retrieve all my information to my new phone, even though my old phone was dead from water damage. We were very pleasantly surprised by how important he made us feel, and we enjoyed our visit. We left Spectrum happy to know that they have such a caring employee who went the extra mile to ensure our new phones had all the old contract information in them. Thank you, Joseph. We appreciate everything you did to help us !!! read more

Worst customer service of any phone internet service I have ever encountered.Would not recommend.

I saw the dismal score. I kinda regard Yelp as a place people go to express their "pissed-offness". The only beef I share here is about their staffing of their Customer Stores. Signing in sucks and since some folks urinate and have a smoke more than others, then the store is hopelessly late in providing service. I get the feeling that the "Stores" operate differently and serve themselves more than Spectrum. Perhaps a maze of subcontracting and "ghost this or that in the machine". Everybody is so greedy these days! Customer service is a totally thankless job as well. That job would drive someone crazy if they're ever desperate enough to do it, cuz the Company doesn't care about their customer service people, only the shareholders, board members, CEO"S and other CE's and everyone else can "GFY". Everyone needs a remote to dial in their wishes and poof, there they are. read more

I had a great person helping me named Cachet here in Medford, Oregon. She helped me with expanding my television channel selections and getting a higher speed internet. All in a timely fashion and with a smile on her face. I was thanked for my business. Super store and a super person who helped me. read more

Had the worst experience at this store. I was returning equipment and the clerk was incredibly rude. First he was constantly berating me and then informed me they are not taking cardboard so the box they sent me the parts, which i returned, would have to be take with me to dispose. Then he became belligerent and INSISTANT that i take the box, to the point of almost becoming hostile. Since he had my account pulled up, i did not trust him so i left after getting his reciept. He also informed me he had no available manager at this time. Having been a customer for 49 years with this service, this has been extremely the absolute worst experience i ever had with a company, much less Spectrum. Will be looking into other options over this. read more

Spectrum has the worst service of any internet provider around. The online service is the worst. Anybody who uses this service should have their head checked. Do not get service from these people. If the CEO of this company has the guts to call me, I'll explain how horrible your service is to your face or on the phone. I know they won't call, but it's out there if they have the b...s to call. DON'T USE SPECTRUM!@ read more

This is a review of this store and not their phone or internet service. I just needed to return the cable modem and Wi-Fi router that my aged parents had been using. Much more effort and frustration than needed. I actually tried to set up an appointment online before I came, but spectrum's website does not allow setting up an appointment for equipment return. So I just walked into the store around 3:30 PM on a weekday. The registration kiosk at the entrance didn't work, so I butted in to ask an employee what I should do. Oh just ignore what's on the kiosk, he said, and just hit check in. (First clue that this is a poorly run business) I told him I was just there to return equipment in the hopes I could just leave it there but no, he confirmed I had to get in the queue. I did so and saw that I was at position number 12. After waiting 30 minutes, I managed to move up to position number 11! However, I heard another employee tell someone else who came in that they could just return equipment at UPS! Was this information online?? No ! Did the first employee I talked to mention this? No!. Luckily UPS saved the day and wasn't far away. As icing on the cake, as my equipment was being checked in at UPS, the agent there said "we suggested they put a sign up at the door, letting people know they could do this, but I guess they weren't interested". No, apparently they're just interested in wasting as much of their customers time as possible read more

Thanksgiving weekend we are watching a movie and wifi goes out. Next day- back on but so slow, nothing works. Horrible wifi. All customer service does is want to give you a more expensive package! read more

Buyer beware! I was cold-called last December 2022 by a Spectrum salesman and he asked if I wanted to purchase the use of a multitude of channels. I said no. He persisted in trying to persuade me. And I repeated no. For the next three months I was very ill and I wasn't monitoring my bills closely. Finally, I contacted them recently to make an inquiry about an exorbitant amount of money being taken out of my credit card by them. this month. So I found out that the salesman had marked me down for the service which he had tried, unsuccessfully, to sell me. I demanded to have my account credited the money back. And when the front line worker refused stating that the company policy was that the mistake had to have been cited no more than 60 days from purchase to qualify for a refund. I then demanded to speak with his supervisor. And so he then handed me over to the "Retention Department ". That person was very nice and completely willing to refund all of the money misappropriated from my account. And he gave me free telephone usage for one year. (Always ask them for a better deal on ALL of your services.) Word of advice: ask the salesman up-font what his name and badge number are. This should keep him/her honest in your transaction. Ask for the Retention Department, initially. Keep asking for your rights to be upheld for correction and restitution if you find yourself in my position. They want to keep your account. But you must get past the frontline worker on the phone to the Retention Department. read more

Spectrum - Michelle and Ori, the Noble Beast. - Internet Service Providers Near Me - Medford, Oregon

My phone was seriously cyber attacked. I went to store and asked a gentleman employee before I signed in and he said yes. Knowing what issue was. I signed in and a woman sitting on a chair barely visible called my name. I explained my issue and shared all my financial information etc was screen grabbed. She was quick to let me know she wasn't a service center. Again, barely looking at me. I then asked for a credit to my cable account for a charge for streaming I don't use or know how. She wouldn't credit me or delete. And when I said my service was sketchy, she wanted to charge me $65 for a service call. Given the fact that my entire identity and contacts etc were taken, her concern was not with me. I asked to see my account on her screen as she continued to argue about the charges saying not possible to be there without my approval, she refused to let me see. I left, not quietly. Thieves and liars! read more

Is there not a ZERO star for a monopoly? I signed in early, waited an hour and nothing. At 11am they had one employee on the floor and 20 people waiting. I cannot get any other service in my area and somehow I'm supposed to believe this is how a HUGE company runs an office? Shame read more

Way too high a price for internet only. They just have a corner in the market I mean you other choice is century link which is so unreliable and spotty at best. $80 amount for service that is like dial up. Can't wait for another company to arrive and take you down. read more

If you have the chance to work with Josh, I HIGHLY recommend NOT to. Came in after a long day at work , thought it would be quick and easy, all I needed was WiFi/internet. Instantly gave me attitude as soon as I provided my address, told me to come back with a lease with his arms crossed and ready to argue.. so I came back less then 10 min later, as soon as he was ready to help me, he took his sweet time drinking his drink and trying to avoid interacting with me. I showed him the lease, with the same attitude told me he still needed to check with his other workers.. making me feel like he wasn't trusting of me. At this point it was about 30 min to close, while I'm trying to get out of there he's overly pushy about upgrades and rolled his eyes / annoyingly blinked when I told him I was just interested in home internet only. I left that night with little to absolutely no information on how to set up the modem and router, got it figured out on my own. But Jesus Christ that guy is a twit. Maybe work on properly training your employees... considering not continuing service. read more

They install thongs you didn't ask for and refuse to accept return of product. Never informed of time restrictions!

Crooks, liars, and thieves. They lied to me that their cheapest plan would be insufficient. And not just talking me into the more expensive plan, they LIED and said I would be UNABLE to obtain it, and the only option they had was the more expensive plan. Absolutely morally corrupt company, and even with the more expensive plan, I RAN INTO NOTHING BUT ISSUES, so many times the service went out for no reason even when bills were paid! Even with the more expensive plans, expect slow speeds and delays, and just straight up outages regularly! Im in college just trying to pay their RIDICULOUS bill off. I have to choose whether to buy food for the month, or pay off the corrupt company that LIED TO ME. They offer no extensions and no payment plan. But you can't go to anybody else because they have a monopoly on the market! Avoid AT ALL COST. Get a different provider even if the service is slightly more expensive, these crooks have high prices already. And if you MUST go with them, ask for the employees name and "badge number" or whatever term/system they use so they feel more obligated to not scam you and that way they can be held accountable if something like what happened to me happens to you. Seriously, avoid spectrum at all costs, and I could not in good consciousness recommend them whatsoever to ANYBODY. Their customer service is also incredibly flawed and no help whatsoever. read more

I didlike that there is no tv guide because the shows I want to see are switched around and I do not like that I called and ask for the medford oregon tv guide so i can figure out which shows i can pick to the upgrade on tv i was told that 20 dollars outrange price!!! I not like the change I have not had cable for 12 years and this set up is CRAZY read more

went in last night(Saturday) at about 7 pm to add 2 lines, 1-BYO for my mom, and 2- purchase a phone/add line for my nerice, and was helped by Lisa. she did a phenomenal job. was quick, efficient and friendly. my mom is 80, so Lisa was also PATIENT!! lol. got exactly what we needed, and she made us feel like we were important and are wants and needs were all that mattered. couldn't ask for a bett customer experience. read more

We want to spectrum to transfer 2 lines and establish a new one. the whole process was over 4 hours. Lisa was our support person. She is the sole reason we stayed and completed the process. she is very knowledgeable and professional! kudos to Lisa @ Spectrum. read more

Spectrum company are crooks. I went in to see how I could reduce my bill numerous times and yet when I actually gave up services it would reduce my bill that month than it would go back up the next month! I was with them since 2014! I called to cancel my service and the person I talked to did not cancel it. I go in today to return all my equipment and was told if I was even ONE DAY into the new billing cycle I would be responsible for the full monthly amount! $223.00 that is theft in my book!!!!!!! These people are not the old Charter cable company! read more

Worst internet provider that I have dealt with. When I signed up, they offered 300mbps but are delivering consistently 22mbps clear up to 75mbps. Whenever I mention having my bill adjusted to accommodate for the slow, slow, over promised and under delivered internet speed, they change the subject. Service techs have been on site a few times with no resolve. The technical support staff are nice enough, but the deliverables are much less than desirable, reminding me of dial up days. Looking for other options... read more

This company is freakin evil. They don't allow you to cancel anything via online. But ohh yaaay, they sure let you add myriad services online! Then they don't answer a voice call so you have only one recourse: go to the local customer service center to cancel. SMDH read more

shouldn't take 45 minutes to return an obsolete piece of E-waste. also, take turns on your employee breaks so that you never leave a lobby full of customers to a single employee. read more

Chris did a great job of helping me with getting my WiFi router set up. I let Chris know what I needed and he set me up with a plan that I trust. He let me know of other options of things I could add on without forcing them too hard. Great customer service! read more