Had trouble with old phone charging - Charger port - battery - Jeff was super kind and helpful setting me up - had upgrade been with Verizon for awhile ... read more

Things went wrong but none of it was the Verizon representatives fault. Simon was very patient and courteous. I would recommend going to this location if Simon is there. I really appreciated his professionalism read more

Went to Verizon to switch services and Federico was the man!!! Told him exactly what I was looking for, gave me a plan and amazing discounts. Got two lines and a new phone for my wife and all of it was done in less than an hour. Super thankful and happy over all. Great customer service! read more

David Halliburton was excellent. Efficient and extremely helpful. This will be my home base store now because of his service. If you are a manager reading this, I do a lot of work with retail customer service. David is an asset. Be glad you have him on your team. read more

After 1.5 hours waiting it another 2 hours to buy a replacement phone. No one even said hello when we came in. They just ignored us. ive bought cars in less time and with less hassle than buying a phone here. read more

I would give zero if I could. Verizon is the worst customer service experience I've had. Dropped calls, mediocre phone service, extremely slow 4g and no 5g whatsoever. I bought an Apple iPhone 11 Pro Max in 2019 in Medford at Verizon store and I has had nothing but trouble with it. I paid in 2019 $1300 on a brand new iPhone of the year. Since 2020 that I don't have a contract if them anymore. I hate them so much that since 2020 that I'm paying only for a prepaid phone with them. Here is why, I already called support over 10 times to unlock my phone (since 2019) and not only me, but friendly people tried it too. They say that my phone is already unlocked, because after a month it unlock itself, but it is not AND they don't give me a solution. They are keeping me hostage of their company. I paid for a phone, I want my phone to work wherever I go. Last year I was out of the country and I couldn't place another chip to use it, so I paid for a very expensive phone that is worthless. Even knowing there is known problems because they even said they contacted Apple, they won't switch for another, for THE SAME ONE I bought from them although unlocked and not refurbish because isn't what i paid for, now who trust them??? Listen: After all, they offered a "new contract" so they cold "maybe" help me with a solution (is this a joke right??????) I'll never ever sign a contract with a company that make me hostage of them, Verizon is the worst customer service, they are one of the most expensive service with mediocre phone service because it does not work nowhere, Verizon is extremely slow 4g and no 5g whatsoever. AND LISTEN MORE: On different occasions, the attendant, the supervisor, the tech support all of them we just talked to hung up on us. It's so frustrating. I won't just not recommend Verizon, but I will also advise who I can about how horrible Verizon is. They say a satisfying costumer maybe tell to 1/2 people about the good service, but a dissatisfied costumer will tell a lot of more people about the shit service. I wish I have ever had nothing with Verizon. However I learned. read more

Scummy staff. The only staff member working was outside smoking when I pulled up, then tried to charge me $10 for a SIM card (which is free from Verizon). read more

Excellent Technicians at this store, pleasant and friendly. Purchased two new iPhones and the tech, Ritchie, had us out the door in just over an hour. Pretty good time in my experience at other TCC stores in the valley even though the store was empty when we got there. read more

I posted an earlier review of the "gouging" in screen protectant solutions here. The sold me a screen protector for 6 times more than the cost for the same product elsewhere. Now I am updating to include that my screen broke while in my front pocket while buckling my seatbelt months after spending about $100.00 on a screen protector. Verizon should shut this place down.... seriously.. DON'T SHOP HERE! read more

"Out to lunch" hand written sign at 3:45pm is what we found hanging in the door, after driving 30 minutes specifically for Verizon. We understand if they are low on staff, but pack your lunch or at least write a time on the sign. read more

Great Customer service. We bought our new phones and it took several hours to complete the transfer from the old phone to the new ones. We liked how all our questions where answered. Our guy that started the process have to leave but the next technician stayed several hours past the store being closed. We watch 1 and a half movies in the whole process of our phones transferring data. Then we decided to turn in our old phones later (next day). With a better deal on the trade in. Kudos to both these guys! read more

I would give them a zero if I could. Only one employee there worth his weight. The others do not greet you or make you feel welcome. But the topper: I tried to return a defective phone charger, but they refused because the package was torn. Passing the fault of the defective device on to me. They claimed it was because it was unable to be re-sold. All the stickers by then were off the magnets. Pretty shady to want to re-sell it. Pretty shady to sell a defective product in the first place. TCC is NOT Verizon. Stay away. They do not value their customers. read more

Came in at 655 and they close at 7. They ran to the door to lock it. Never ever come here. They will treat you like your a pice of garbage

Shockingly bad service. We sat in the store for an hour while the single salesperson ignored us and took care of one customer the whole time. At no point did he even say "please hold on". Just does not want our business. This has got to be the worst customer service person I've ever encountered. I'm never going into another Verizon store if they hire people like this. read more

Ryan was very professional and answered all my questions. He was very knowledgeable. Answered all my questions about the new phone I will be purchasing from him soon. Thanks to Ryan! I will be back to see him and purchase a new phone. Sonja Boudreau read more

Kym, Tyler, and Octavio took great care of us. We recently set up a family plan... 4 lines total, plus a wireless hotspot. Friendly service. VERY knowledgable about the products. I even had a technical difficulty a few days later, and they walked us through it over the phone. The wait times weren't that long, compared to other Verizon stores. Thanks TCC. We are fans. read more

Ten days ago I was having complications with my Samsung, "not so smart phone" SO I pulled into TTC Verison shop, well these guys (Tyler & Nate) were great they helped me fix what the latest phone update destroyed. and allowed me to continue what I need to on my phone. I should be good for at-least 2 weeks now. way to go! read more

I'm a truck driver, been with Verizon for many years, and recently bought the amazing Samsung Galaxy S7 at this store. Cameron was the service rep that helped me make my final decision, took the time to chat about tech, etc. and I left feeling excited about my purchases! A few days later, I had a concern, called this store, talked to Nick or Nate? Well, he was equally helpful, and I determined that the problem wasn't the phone, but an app that hadn't been optimized for S7 yet...then this morning I had, what I thought, was a major problem that would require me to bring or FedEx my phone in to have it fixed. I was able to talk to Cameron again. He walked me through a few, easy steps, and I determined that I was using a faulty aftermarket charger that was actually causing some small glitches with my phone! Cameron made sure I had ways to contact him for future concerns, and told me about a Verizon app on my S7 that would also give me access to more tech people that could help me in case I couldn't get through to Cameron or others in this store. I've been to many Verizon stores over the years, in TN, NM, WA & many in my home state of CA, but this store won my future business because they failed to be pushy, never seemed to try to rush me, and followed up with useful information that makes my electronic device well worth the big money I put into it! Thanks for all you do! read more

Be careful about accepting 'free devices' from this store! When I bought a new phone recently, the salesperson I was working with told me it was my 'lucky day' and handed me two devices, a Samsung Tablet and a Hum (I'm not even sure what this is) and said that these were free promotions this week. I signed the contract and left with the 'free' devices only to discover two months later after looking at my Verizon bill, that I was paying a monthly fee of $29 for these devices. I am not using either device and if I had understood that there was a monthly charge attached to taking these 'free' devices, I NEVER would have accepted them. So, beware of 'free' promotions unless you truly want them and want to pay a monthly fee for TWO YEARS! Good luck! I, personally, will never deal with this store again. read more

Had a horrible experience here. Multiple employees gave me misinformation and wasted hours of my life taking me in circles in what should have been a very simple process, activating a new phone. Manager was polite but couldn't help me at all even though her employees obviously messed up multiple times. read more

HORRIBLE customer service. My husband was sold a screen protector that has a "lifetime warranty." But the employees don't tell you that in order to make it a lifetime warranty, you have to go to a website and register the thin piece of glass. His broke and what do you know?! "Sorry, you didn't register it. You have to pay another $40." Didn't see that coming!! More money for them if they don't tell you, right? I bought a case from them that I wasn't waterproof, which I needed. The "manager" told me that he'd order me a Lifeproof case and when it came in it would be an even trade in. He also said that it would be there in 2 days. Two weeks went by and still no case. No call from anyone to let me know the status. I had to call 3 stores to find the "manager" I dealt with and his response was "oh yeah, it's taking a little longer." What? When I told him that was poor customer service to not have heard from someone his response was "ok." The case finally came in. I went to the store to trade it for the one I ordered and after waiting for 20 mins for an auth code from someone in PDX, they told me I OWED THEM $40 extra on top of what I already paid. The "manager" wasn't there, but when they called him he said that he didn't remember saying it was even. SHOCKER. I checked Amazon.com to find it was the same price as my other case. When I showed them, they said retail stores can't sell for that price. People, don't use these idiots. They're all about the bait and switch. But from Amazon for $40 less and free shipping in 2 days. read more