They don't tell you about the $75 installation fee, etc upfront. A low price will be discussed, and…read morethen they'll just receive a $200ish charge out of nowhere. Not cool, very shady. Overcharged right off the bat. But god forbid you have to close a card or idk, are working 7 days a week, 12 hours a day as a paramedic in a rural area that is very understaffed with medics and forgot to update, this is what you get harassed with and they turn off your internet very quickly. Their phone auto system will hang up on you, employees give attitude. TRASH.

about a year ago, Spectrum decided to dig a ditch across my land, I went out there and told them…read morethey did not have permission. Being a retired tech, I gave them several options. They decided to cut another ditch across my land at a different place thinking I wouldn't know, again without permission. After discovering that, I called and told them that they dug their lines on my land without easement or permission and to remove the cable. They sent someone out, marked up a new path on the neighbors land without his permission... and then they did nothing. As long as I don't have to deal with them, their service (fiber optic) is good. Unfortunately, there is little choice in service here in the rural area of Grants Pass... I had a phone, that the technical people said was compatible, but the non technical people's database said it was not compatible. After spending over 20 hours going back between Mobile technical and sales, technical said sales wins and will not put my phone on the system... then they couldn't tell me exactly what the specifications were needed so I can get a used rebuilt phone... My wife and I are retired with extremely limited income, we are not one of the illegals making hundreds of thousands of dollars in this sanctuary state... Thank heaven for Magic Jack.... Spectrum sales kept pushing us to buy a several hundred phone from them... If I had a choice, I would never have used Spectrum.

They are the best, patient, kind and get it done. Price is way reasonable…read more Even takes time to 'teach' me more to enjoy my computer better. Been having them take care of my computer for several years now, and never disappointed. Thank you Valley Software

I no longer live in Grants Pass, if I did this is the only place to go. My history with them is…read moreback to the early 1990's, soon after moving to GP. I've been an Apple user since the late 80's; Lisa was my first Mac. I've never ever had a computer guy like Bob & probably ever will. I have called over the years from AZ & California when totally exasperated & always get a fix. I'm still all Mac & will never change. Stick with this shop, they've been in business longer the most independent shops. I'm sure Jan & Bo are still part of crew, wish them well.

Donavan did a great job for me. He was friendly, professional and great at explaining the details…read moreof how the system works. He updated my equipment and got my system working great. would highly recommend him.

They have repeatedly come to my door and are very rude when asked to leave. They have left my gate…read moreopen twice now, so I had to grab my dog to stop it from escaping. Apparently, they really don't care about pissing folks off because I have asked every time that they DO NOT return to my property and they continue to do so. Hopefully, they pay a price in reputation and business as neighbors and friends pass information around through word of mouth and social platforms about these unwelcome doors to door intruders. A company that lacks the character to understand that NO means NO is not someone I would choose to do business with.

We received stellar service from Wes today at your 220 Ne Beacon Dr Grants Pass, OR 97526 address…read more We recently took over a business which meant we needed to transfer the previous owners phone numbers to one of our old phones. As a result of this swap, we dropped calls. Customers kept calling our other line telling us the main line was disconnected. What a nightmare! Who knows how many crucial calls we missed? Wes flew in like Batman, sans the cape and accessories, and saved the DAY like the total superhero he is. His suggestion, we swap to a new phone. (my old phone never worked right anyway) It sounded really complicated...we needed to swap to one phone, then the other, then back again....I think Wes saw my eyes glaze over and my jaw drop because the man literally then proceeded to draw me a schematic of how this phone switchy-switch was going to happen. He brought the technical jargon down to my level. Not only was the whole process done quickly, but it was done with ZERO hiccups. I came in ready for delays and hiccups. I came in expecting no less than a two hour process. We were done in under an hour and started getting customer calls while still in the store!!! Wes also went above and beyond and got our phone to properly display our business name when we make outgoing calls. Something that I have been nagging my business partner to take care of since at last November. He even called our phones to make sure that they were working AND to make sure the name read properly. What's more; He even put the phone in the protective case for us. What an absolute legend! 5/5 stars. I appreciate the customer service, the business transition has been incredibly stressful, but with his patience, kindness and efficiency he removed one more weight from my shoulders. Thank you, thank you!!

They need more people with better customer service! If you go here you can always expect a wait or…read morefor them to close early. I hate us cellular! I asked for a text or call since there where at least half dozen people in front me. No they won't do that. Verizon will! But dammit 1 star * at least there is service at my house.

Service is actually pretty good for internet and TV. However, I object to their price inflation…read more They raise their prices routinely twice a year. If you decide to downgrade your service to save money, you'll lose favorite TV channels. Phone calls aren't always productive, and you can't get straight answers on pricing etc. Agents are not trained on the technical aspects. In one word- greed.

Fyi, Charter Spectrum doesn't prorate their bill after the new billing cycle. That means, just 1…read moreor 2 days into the new billing cycle, if you terminate Charters services, you will have to pay for the full month. Doesn't sound right or fair to me! However, Oregon allows this practice. So, terminate at the end of the billing cycle. I've been with Charter for a long time. I have never heard of their non-prorated policy. I guess, they keep it hush.

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

Kinda chaotic atmosphere Made us feel on the fence for a…read morewhile Guess..., ok Good value but insecure through the process

The worst service ever! For the past 3 days we've been without internet, with it coming on…read moresporadically. Even with this the internet service sucked before. Time to switch companies to something reliable as I work from home. If I could give no stars I would

For bragging about how they are "the number 2 telecommunication ication company" in the nation,…read morethey sure as heck have problems with keeping programming on. In 7 months, I am now in the middle of the fourth time I have had to call tech support for a remote reboot. A tech was actually here just a couple days ago. On top of that their DVR service is abysmal! Can only record two shows at a time (DISH's Hopper can do 16). Speaking if DISH, I believe I'll have them here ASAP

Great employees and wonderful customer service. Maybe on duty officers need to state in a calm…read morefashion that they are on duty before acting like self entitled Adam Henry's and screaming profanities after someone points out the companies policies. Besides, how many business allow you to take up 1-3 hours of their time and money handling personal business? All these people spouting off like idiots without actually knowing the whole story like sheeple. Ruin a persons life for doing nothing wrong. Good job. Hope you are proud of yourselves.

Your employees are rude, patronizing, and not helpful in any way. If you aren't under 25, be…read moreprepared to be ignored, and given attitude with every question you ask. I'm having trouble getting my tracker to sync with my iPhone. If you're going to make disparaging remarks, and make fun of your customers, at least do it after the customer leaves. Laughing about customers in front of other customers is what they do best here. I'm hoping their staff in Medford offers better customer service.