joselyn was an absolute doll! shes the best! soo attentive and very helpful! thank god for her! she…read moregot me in a iphone 17 from my broken iphone 12 and we werent sure if we can switch my number over but she did it!!

A couple of months ago, I had an amazing experience at the T-Mobile store in Stamford Town Center…read more My phone had broken right when I was in the middle of moving, and all my things --cards, documents, everything-- were packed in boxes. I was very nervous and stressed, but the team was extremely kind, patient, and professional. The manager and the whole team treated me with so much empathy that they managed to calm me down after almost four hours of stress. Through their kindness and sense of humor, they made me feel truly cared for. It wasn't just a simple thing they did -- they really made a difference on a very chaotic day for me. Every time I see my phone, I remember with gratitude everything they did to help me. I definitely recommend this location and would be very happy to return. Thank you from the bottom of my heart for your amazing service and for showing that there are still people who truly care about their customers.

The people from this store were great but I had an extremely bad experience with AT&T customer…read moreservice on the phone. This was honestly the worst customer service I have ever experienced. Every representative I spoke with was rude and unwilling to help. Even with the staff from this store. Several times, agents simply hung up on me instead of resolving the issue. No one clearly explained why my account was canceled, and they refused to assist me in getting my transfer PIN. Because of this, I lost all of my phone numbers that I've had for more than 15 years and also from my business. Now I have to print new business cards, signs, etc I have never experienced such disrespectful and unprofessional treatment from a company. I would not recommend this service to anyone. Absolutely horrible customer service.

Simple in store visit to update prepaid phone for a year required salesman to chat 4x with mgr…read morehidden away. First said yes can do, then no can do, then can only do blah blah ...when asked what happened to the original price he provided at the beginning of the convo he replies "I can only find out what is possible at the end of the process"....Amusing Kafkaesque experience and a complete waste of time.

I recommend Tatiana, one of their customer service reps. She made a difficult process transferring…read morefrom Verizon wireless to T-Mobile easier with her calm, clear and efficient service. I hope her bosses appreciate this stellar employee. Thanks, Tatiana.

Went to the High Ridge Store yesterday to get my daughters phone fixed. While I was there the…read moreemployee added 2 lines WITHOUT my authorization and changed my rate plan all while staying completely silent typing in his little computer. After 45 minutes he told me to take the phone to Apple bc I have Apple Care. I got a text the next day confirming the changes to my account prompting a call to T-Mobile and they fixed everything back to normal. We did an incident report and that employee will be getting fired. DO NOT GO TO THIS STORE - go to the Stamford Mall instead.

I bought my Re-Boost Mobil card at CVS. I called the 800 # on the back. Jenny helped me out by…read morewaving $3 for my daughter's $30.00 plan BC I been member since October. Thank goodness. Now I can text my daughter again. Ty Boost Mobile!;) $%&#@¢*®©¢

I walked out today with four phones, read to give this store 5 HUGE stars... the experience was…read morethat awesome. Johnny helped us, and was patient, accommodating, etc. etc. He installed screen protectors like a pro. I can't say enough good things about working with him -- he even had an associate drive to another store to get me the exact phone color I wanted so that I wouldn't have to come back another day... and he stayed for 90 minutes after closing, on a holiday, to make sure we were 100% set, with all data transferred, prior to leaving. It was truly the most stress-free phone-buying experience I have every encountered. The one caveat -- not quite enough to subtract a full star, but worthy of mention (I wish I could award 4 1/2 stars...) -- is that it does not seem that the store is fully upfront about fees. I had asked multiple times what extra fees there would be, and never really got an answer -- it wasn't until everything was set up that I learned of the per-line setup fees imposed by Verizon (non-negotiable I understand, but it should have been disclosed), plus the "Set up and Go" fee apparently imposed by authorized retailers. TBH the fee was reasonable ($50), given all the time he spent with us, including helping us make arrangements to get phones to family members who are currently in other states... but, again, it should have been disclosed. Just a heads-up to others to insist that you are given all fees upfront, especially when working with authorized retailer in lieu of a corporate store, since they seem discretionary. One additional note: I did have an interaction with a nearby corporate store which was horrendous (and dishonest), so I have no regrets about working with Johnny and the Darien Wireless Zone, and will return!

Do not buy your phone from this authorized Verizon retailer. Go to a corporate Verizon or Apple…read morestore instead. My experience at the Darien authorized retailer was extremely disappointing. I purchased a new phone one week before leaving on a two-week international trip. I specifically told the salesperson about my upcoming travel because I already had Verizon's international travel plan and wanted to make sure it remained on my account. Instead, the salesperson removed my international plan without my knowledge or permission. That employee is no longer with the store, but the mistake resulted in hundreds of dollars in unexpected international charges. I have now spent three days working with both the Darien store and Verizon customer service trying to get this corrected. Rather than simply acknowledging and fixing what appears to have been an employee error, I was told customer service was "negotiating" on my behalf--as if this were a goodwill request instead of correcting a mistake. This experience convinced me to return my phone under Verizon's 30-day Buyer's Remorse policy and switch to T-Mobile. I am now paying $45/month on its 55+ plan (or $70/month for the premium option with more hotspot data, international features, and streaming benefits), and the overall experience has been significantly better. My advice: if you choose Verizon, work directly with a corporate Verizon store rather than an authorized retailer. Double-check every change made to your account before you leave the store.

Nathan and Gio are total pros. Super attentive. Very customer service oriented. No question is too…read moresilly or small. This is a real find! I had dealt with them back in July and of course I returned for the current problem. This store is a GREAT resource for Boomers who didn't grow up using iPads in school! I took my 92-year-old friend there to get a new keyboard and they were great helping him. Lots of patience, very informative. If you have any computer issues go to these guys!

My experience with Compco was terrific. I had issues with my new Mac Pro and Jeremy really came…read morethrough. He knew everything about the computer not to mention his ability to work on third party programs (Adobe Photoshop and Illustrator). VERY well done Jeremy. Worth every penny and time. Rick M.

After my MacBook bricked and would not turn back on, I first tried bringing it to UBreakIFix. After…read moreweeks of delays and false promises, UBreakIFix told me that the logic board was damaged and as a result, I would need to pay for a replacement logic board, screen, and keyboard. In addition, my data would be unrecoverable. So, after doing my own research into logic board repairs for my specific model, I learned that it was possible to fix my MacBook and recover my data. So, after searching for local specialists, I found ThinqMac. My first conversation with one of their employees immediately made me feel that I was in good hands. The gentleman corroborated a lot of the information I had found out through my own research. The technicians ran some tests on my computer and eventually sent it out to a company that specializes in logic board repair. In the end, after being told by UBreakIFix and Apple that my data was unrecoverable and my computer would never turn on again, the folks at ThinqMac proved them wrong. My computer has been as good as new for the last 4 months and I was able to recover my data. Don't waste your time anywhere else, the folks at ThinqMac know what they are doing. Thank you again!

Incredibly helpful, and provided fantastic customer service! Thinq Mac is great!! Extremely…read moreknowledgeable and laid out all my options and also offered excellent advice. HIGHLY RECOMMEND. The next time I need help, I won't go anywhere else, very glad I found them.