I have had Spectrum from way back before Charter Communications acquired them, so let's say about…read more50 years. Never have I had a problem, until today. I moved last month from Lockhart TX, where I had the current Spectrum account for 15 years, never a late payment and never a disconnect. I terminated my service in March, Spectrum says it was March 23, but I moved March 20, 2026, so I think the disconnect was earlier. I turned in the equipment as requested. Today, I got a notice, not by mail, not by email, but by text that my account was delinquent and that my service would be terminated if I did not pay $348.13. I contacted Spectrum and I was informed, since my disconnect was 3 days after the start of the billing cycle, I owed for the rest of March and April. They said there was not proration for the 3 days and that I owed for the whole month, even though the account had been disconnected and my equipment had been turned in. I also checked on April 1st, 2026 and my Spectrum account had a $0 balance. For whatever good it does, I filed a complaint with the BBB. Beware when dealing with these crooks.

After 30 years, I recently disconnected from Spectrum to go with AT&T Fiber. I decided to…read moredisconnect when I got my last bill from them, $80.42 for 500Mbps. In the billing period, I had service for 9 days and was disconnected for 20 days. When the ETF came through to pay the bill, they took the whole amount! I was not expecting that, thinking that they'd definitely pro-rate the bill for the time during the month I wasn't a customer. I called to ask them why they didn't pro-rate. They told me that Spectrum is a subscription service and I'm responsible for the entire month. My take is that they owe me $57.44 for the 20 days I wasn't a customer and no services were rendered. They don't care what my take is, they just want as much money as they can get out of their customers. Another example of their crap. When I called to disconnect they told me that they had adjusted pricing and could offer me a $30 monthly rate. I asked them why didn't they tell me that, why did they let me continue to pay $80 when a lower price was available? They said that there is a link to the latest offers and news on my bill. I countered saying that why would I look at the bill if the amount was exactly what I expected. Their comeback was that I had paperless billing so it was up to me to look at it. I countered that they could have sent me a marketing email letting me know. They had no reply. I'm disconnected. I doubt that it's going to do any good, but I filed a complaint with the FCC and the BBB. Spectrum had over 14,000 BBB complaints last year.

Fast attention, good costumer service. Open on time they help with you need about modems and…read moreoptimum service.

If you are using Optimum for Internet, odds are you are getting banged out. I was. I just…read moreswitched and am paying 1/3 of what I was with a 3 year lock for twice the speed. And it took me 30 mins on the phone to cancel. They are the worst. (and they offered me a crazy deal at the end, and said it was my fault for not requesting it earlier..)

Horrible. Overcharged Me for no reason. They make promises they don't keep They outsource…read moreemployed that do not know how to fix things. 0 stars !

I have been a customer for over 14 years, and have chose to deal with the spotty cable and internet…read moreservice. Now, years later I move to a new home. The tech comes to my new address and is in such a rush, he leave the fiber optic cable dangling on the floor in the basement. Additionally I give home three cable boxes and a modem from my old address. Low and behold Optimum is now trying to charge me for 3 cable boxes and a modem. Fast/slow forward 2 weeks, miraculously they found the modem but not the cable boxes. The charge went down from $700 and change to $500 and change. It is absurd that they now, still want to charge me for their incompetent tech mishandling of the equipment. The company is one huge scam. There product is subpar as I'd their customers service. My next email and call will be to the BBB, and my state reps office. Do yourself a favor and find another provider for your cable, internet and phone service. BEWARE!!!!!

***LOOK NO FURTHER*** Bill and his team are without question your solution for anything that plugs…read morein, WiFi, computer, home A/V, you name it. His knowledge is superior and from the start of any project big or small, his energy and enthusiasm to help you is present until the job is done. Bill makes himself available to troubleshoot from a DISTANCE and that is VALUE. STOP READING AND CONTACT BILL @ KANE PC ! I wish I had 3 thumbs for this guy.

I work as a project manager and my client wanted to install an articulating mounted signage display…read moreon a glass tiled wall in a retail store. A number of contractors didn't want to take on the job or stated it couldn't be done without causing more damage. I called Bill and we scheduled a time. His technicians turned up early and they installed the monitor within the hour. It was amazing to see the detail in their work. They protected the floors and cabinetry with drop cloths and while one was drilling, the other tech had the vacuum directly at the drill site, ensuring there were no glass shards on the ground. The end result, a perfect installation from a professional company at a great price. I highly recommend Bill and his company.

I give this place a huge thumbs down. On Friday, August 16th I had a scheduled meeting with Chris…read moreSevero at 6:00pm. Not only did I waste my time but I had to watch the procession of customers march in, each with a problem and none really being solved. By 7:20 I had to leave, had another appointment and left without a single glance or apology or explanation. One would think that with the internet being a source of information right at your fingertips Chris might have humbled himself and placed a simple phone call. People's time matters, my time matters. These authorized dealers are a dime a dozen, do yourself a favor and go to the real Verizon, you'd be much better off.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Andre was great from start to finish. Wired our whole house, speakers, TV, everything. We changed…read morewhat we wanted a dozen times and he was so easy to work through the whole process. Highly recommended.

I have used Pro Visual and its owner, Andre, several times now, for TV and video services. These…read moreinclude full house wiring, cabling, cameras, and wireless, among other things. Andre is always fair in his estimation, true to his word and has delivered each time with excellent results. The work has been meticulous and reliable. The prices are fair. I would highly recommend Pro Visual's services.

I lost my SIM card abroad and came in store in hopes to get it fixed. The representative Julien was…read moresuper helpful throughout, even when we had to call customer service he was on the line with us the entire time and the problem was resolved. service was world class

Hi everyone. I really hope you read this. Be warned! The people working here are the worst. This is…read morethe worst customer service I've encountered and you can see on their one star average. Everyone tells you a different story and just makes you waste your time! Seriously go to another one of their locations (hopefully they are better) this was truly the worst experience! I'm switching from Verizon to at&t and idk anymore if I should even do it!!!! So yes, I'm so furious and they just wasted my time for the second day in a row. If I could leave zero stars I totally would. BE WARNED !

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.