John Higgins, Jr. Corporate Vice President of Customer Care…read more cc: Thomas Rutledge Iana Zemniakova John Bickham They raised the price on internet service. Hid it in the pdf online that they know nobody looks at. And then have their customer service people be completely rude to you implying that you are silly for not knowing about the price increase that they clearly hid in the place where most people don't look. Anything they really want you to know about they put in an email, in a notification when you first log in, or on the actual page when you go to billing online. Anything they don't want you to know about, but want to be able to say they told you about, they put somewhere in a pdf online. The customer service rep was sooo rude. And you're only that rude if the company and environment allows you to be. People are just calling for the information. Nobody is calling for you to pretend that this information was put in an obvious place, or pretend that other customers aren't calling about the same thing. I barely got the question out before the rep started in with a rote response. When the rudeness kicked in, I asked you're telling me no one else asked this question or had this problem. Stop it. They also need to have a better easier way to give feedback on reps so they can't be rude and then hide and blend in with the safety of anonymity. The price increase is not the reps fault. But the rudeness, passive aggressiveness and condescension is. Giving a bad rude unhelpful attitude but with a smile and a laugh is. A company who actually cared about customers would not keep people on who did this kind of thing. Just give the information, apologize on behalf of the company, and understand people's frustration and show some understanding of what happens for people when companies pull this kind of thing. Give whatever help or discounts that you can. But there's no reason to add a bad attitude or condescending attitude to this kind of thing. With everything people are going through now, and all the stress people are under be friendly warm understanding regardless of the situation and you can change, someones day instead of piling on by adding your own rudeness to this kind of thing. It is a stressful time for all. Train reps to take better care of people, and instead of adding more stress to people's days and lives you could have them add something positive helpful truthful or kind. But also there are many reps on their own who do this. This rep didn't and there was no way to give feedback about it so they'd have to improve their performance.

There isn't an option for negative stars. Charter/Spectrum should be investigated by the proper…read moregovernmental entity for their myriads of instances of failing to deliver the service they're billing for, lying, obfuscation, theivery, indifference, deception, monopolization, etc... Basically, if it's a bad business practice, they're guilty of it. Where are the government entities responsible for putting an end to this? Who isn't paying attention when they should be?

Horrible. Overcharged Me for no reason. They make promises they don't keep They outsource…read moreemployed that do not know how to fix things. 0 stars !

Disgusting customer service…read more After I paid a $371. bill in full, and had the payment fully documented that the payment was made and debited to my bank account, Cablevision said that they never received it, or processed it. After a horrific experience calling them 8-10 times, numerous trips to my banking institution, and 2 emails that were never responded to, they never once had the decency to put a supervisor on the phone to attempt the remedy, after a request for one, during every call. Terrible excuse for a company that should be in touch with their inadequacies, and their duty to serve their clientele - a hallmark of any noteworthy business concern Could not be more dissatisfied with a pretentious bunch of stupidity and lack of empathy to their customer base which they supposedly represent. They deserve all the negativity and comeuppance possible. Cablevision you should be ashamed.

I've had a great approachable staff greet me who should be given credit for how extremely long the…read moreline is all the time. My in-store experience was a completely normal process that took no more or less time than needed with an unbelievable quote written out for me by a staff member. We have TV in the workplace where all our tvs works great all day. We only have troubleshooting once in a blue moon. The guy who came to fix our cable box was in and out so quickly! It was perfect. Our service is at a gym in an office building with many sports channels and other regular tv channels like law & Order, cartoons, news, etc. The best advice is to try it yourself and be a good person and maybe things will not fail you because of a higher power supporting your electrical circuits.

terrible internet service. I'm supposed to be getting 1G download speed but I've been testing it…read moremany times a day for the last 2 weeks and it averages below 1Mb. Terrible DVR service. due to the poor internet speeds, playback is often interrupted or unavailable. I have to reboot the cable device every other day just to watch live tv. Service like this is pushing me to drop cable altogether and rely on streaming services for my entertainment.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

Initially I was not going to give this store a great review at all. But they took the time to…read morerespond to my review very professionally showing they care about the customers' experiences. I had an appointment, got there early and still had to wait. But it's not the end of the world. I got an offer via text from Verizon. I called the 800 number and it was a little bit complicated so I decided I wanna sit face-to-face, and go over the terms. When I met with the representative, he was not familiar with that exact offer and suggested several times that I should go back and call the 800 number instead. My initial reaction was that I felt like I didn't fit the box of the customer they were looking for because I was looking for a specific program and had quite a few questions about how it worked. What I will say, is it's probably an issue of training. As a former sales manager of hundreds of people, it would've been better if they sat down and tried to understand what I was looking for and then explain what they could offer. It may have worked out that they got the Sale. Ultimately I did take the new plan when it was explained to me correctly. But the woman on the phone took a good 20-25 minutes answering all my questions. It was a win-win for both Verizon for me.

My wife and I spent most of a day re-signing up with Verizon with a verbal agreement that the…read moremonthly bill would be $95. I have been unable after three days trying to reach the sales person by his personal phone and email. I called the 800 number to hear my bill is $195. I am furious and left a message that if they could not honor their agreement, we would cancel the service. (We had left Verizon after about 20 years paying $80/mo and tried Optimum mobile which offered $20/ mo to find they had terrible service.) Dave

I needed a replacement travel phone provider when Skype ended voip service. Tossible Digits not…read moreonly filled the void, it was a hidden gem with features that far surpassed other vendors. Phone connections while outside the U. S. are reliable and the customer service people have been super helpful to get me set up with service. What a refreshing option to have email help from real people who know what they are doing.

MOST OF THEIR 5 STAR REVIEWS ARE FAKE EITHER FROM WORKERS OR BOUGHT FROM SHADY WEBSITES…read more------------------ I cancelled my subscription a month ago because their service was shit. Then I got an e-mail about my account being suspended because of a refused charge, which I thought nothing of. Then suddenly my card got a charge from them. I immediately messaged support about how they wrongly charged my card. But this "PJ" from their side kept saying that I did not cancel my subscription which I did. They forced me to open the page again and cancel it AGAIN. Im pretty sure they'll keep charging my card next month so I blocked their payments from my side. Also they refused to give me a refund when they were the ones in the wrong. I messaged the same day I got the charge, because I already cancelled. They still kept insisting that I didn't when it was in my freaking browsers history. This is unacceptable for a company who's service is also shit.

Do not buy your phone from this authorized Verizon retailer. Go to a corporate Verizon or Apple…read morestore instead. My experience at the Darien authorized retailer was extremely disappointing. I purchased a new phone one week before leaving on a two-week international trip. I specifically told the salesperson about my upcoming travel because I already had Verizon's international travel plan and wanted to make sure it remained on my account. Instead, the salesperson removed my international plan without my knowledge or permission. That employee is no longer with the store, but the mistake resulted in hundreds of dollars in unexpected international charges. I have now spent three days working with both the Darien store and Verizon customer service trying to get this corrected. Rather than simply acknowledging and fixing what appears to have been an employee error, I was told customer service was "negotiating" on my behalf--as if this were a goodwill request instead of correcting a mistake. This experience convinced me to return my phone under Verizon's 30-day Buyer's Remorse policy and switch to T-Mobile. I am now paying $45/month on its 55+ plan (or $70/month for the premium option with more hotspot data, international features, and streaming benefits), and the overall experience has been significantly better. My advice: if you choose Verizon, work directly with a corporate Verizon store rather than an authorized retailer. Double-check every change made to your account before you leave the store.

I walked out today with four phones, read to give this store 5 HUGE stars... the experience was…read morethat awesome. Johnny helped us, and was patient, accommodating, etc. etc. He installed screen protectors like a pro. I can't say enough good things about working with him -- he even had an associate drive to another store to get me the exact phone color I wanted so that I wouldn't have to come back another day... and he stayed for 90 minutes after closing, on a holiday, to make sure we were 100% set, with all data transferred, prior to leaving. It was truly the most stress-free phone-buying experience I have every encountered. The one caveat -- not quite enough to subtract a full star, but worthy of mention (I wish I could award 4 1/2 stars...) -- is that it does not seem that the store is fully upfront about fees. I had asked multiple times what extra fees there would be, and never really got an answer -- it wasn't until everything was set up that I learned of the per-line setup fees imposed by Verizon (non-negotiable I understand, but it should have been disclosed), plus the "Set up and Go" fee apparently imposed by authorized retailers. TBH the fee was reasonable ($50), given all the time he spent with us, including helping us make arrangements to get phones to family members who are currently in other states... but, again, it should have been disclosed. Just a heads-up to others to insist that you are given all fees upfront, especially when working with authorized retailer in lieu of a corporate store, since they seem discretionary. One additional note: I did have an interaction with a nearby corporate store which was horrendous (and dishonest), so I have no regrets about working with Johnny and the Darien Wireless Zone, and will return!

I recommend Tatiana, one of their customer service reps. She made a difficult process transferring…read morefrom Verizon wireless to T-Mobile easier with her calm, clear and efficient service. I hope her bosses appreciate this stellar employee. Thanks, Tatiana.

Went to the High Ridge Store yesterday to get my daughters phone fixed. While I was there the…read moreemployee added 2 lines WITHOUT my authorization and changed my rate plan all while staying completely silent typing in his little computer. After 45 minutes he told me to take the phone to Apple bc I have Apple Care. I got a text the next day confirming the changes to my account prompting a call to T-Mobile and they fixed everything back to normal. We did an incident report and that employee will be getting fired. DO NOT GO TO THIS STORE - go to the Stamford Mall instead.

joselyn was an absolute doll! shes the best! soo attentive and very helpful! thank god for her! she…read moregot me in a iphone 17 from my broken iphone 12 and we werent sure if we can switch my number over but she did it!!

A couple of months ago, I had an amazing experience at the T-Mobile store in Stamford Town Center…read more My phone had broken right when I was in the middle of moving, and all my things --cards, documents, everything-- were packed in boxes. I was very nervous and stressed, but the team was extremely kind, patient, and professional. The manager and the whole team treated me with so much empathy that they managed to calm me down after almost four hours of stress. Through their kindness and sense of humor, they made me feel truly cared for. It wasn't just a simple thing they did -- they really made a difference on a very chaotic day for me. Every time I see my phone, I remember with gratitude everything they did to help me. I definitely recommend this location and would be very happy to return. Thank you from the bottom of my heart for your amazing service and for showing that there are still people who truly care about their customers.