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    Charter Communications

    Charter Communications

    (49 reviews)

    I have had Spectrum from way back before Charter Communications acquired them, so let's say about…read more50 years. Never have I had a problem, until today. I moved last month from Lockhart TX, where I had the current Spectrum account for 15 years, never a late payment and never a disconnect. I terminated my service in March, Spectrum says it was March 23, but I moved March 20, 2026, so I think the disconnect was earlier. I turned in the equipment as requested. Today, I got a notice, not by mail, not by email, but by text that my account was delinquent and that my service would be terminated if I did not pay $348.13. I contacted Spectrum and I was informed, since my disconnect was 3 days after the start of the billing cycle, I owed for the rest of March and April. They said there was not proration for the 3 days and that I owed for the whole month, even though the account had been disconnected and my equipment had been turned in. I also checked on April 1st, 2026 and my Spectrum account had a $0 balance. For whatever good it does, I filed a complaint with the BBB. Beware when dealing with these crooks.

    After 30 years, I recently disconnected from Spectrum to go with AT&T Fiber. I decided to…read moredisconnect when I got my last bill from them, $80.42 for 500Mbps. In the billing period, I had service for 9 days and was disconnected for 20 days. When the ETF came through to pay the bill, they took the whole amount! I was not expecting that, thinking that they'd definitely pro-rate the bill for the time during the month I wasn't a customer. I called to ask them why they didn't pro-rate. They told me that Spectrum is a subscription service and I'm responsible for the entire month. My take is that they owe me $57.44 for the 20 days I wasn't a customer and no services were rendered. They don't care what my take is, they just want as much money as they can get out of their customers. Another example of their crap. When I called to disconnect they told me that they had adjusted pricing and could offer me a $30 monthly rate. I asked them why didn't they tell me that, why did they let me continue to pay $80 when a lower price was available? They said that there is a link to the latest offers and news on my bill. I countered saying that why would I look at the bill if the amount was exactly what I expected. Their comeback was that I had paperless billing so it was up to me to look at it. I countered that they could have sent me a marketing email letting me know. They had no reply. I'm disconnected. I doubt that it's going to do any good, but I filed a complaint with the FCC and the BBB. Spectrum had over 14,000 BBB complaints last year.

    Spectrum Mobile - mobilephones - Updated June 2026

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