I walked out today with four phones, read to give this store 5 HUGE stars... the experience was that awesome. Johnny helped us, and was patient, accommodating, etc. etc. He installed screen protectors like a pro. I can't say enough good things about working with him -- he even had an associate drive to another store to get me the exact phone color I wanted so that I wouldn't have to come back another day... and he stayed for 90 minutes after closing, on a holiday, to make sure we were 100% set, with all data transferred, prior to leaving. It was truly the most stress-free phone-buying experience I have every encountered. The one caveat -- not quite enough to subtract a full star, but worthy of mention (I wish I could award 4 1/2 stars...) -- is that it does not seem that the store is fully upfront about fees. I had asked multiple times what extra fees there would be, and never really got an answer -- it wasn't until everything was set up that I learned of the per-line setup fees imposed by Verizon (non-negotiable I understand, but it should have been disclosed), plus the "Set up and Go" fee apparently imposed by authorized retailers. TBH the fee was reasonable ($50), given all the time he spent with us, including helping us make arrangements to get phones to family members who are currently in other states... but, again, it should have been disclosed. Just a heads-up to others to insist that you are given all fees upfront, especially when working with authorized retailer in lieu of a corporate store, since they seem discretionary. One additional note: I did have an interaction with a nearby corporate store which was horrendous (and dishonest), so I have no regrets about working with Johnny and the Darien Wireless Zone, and will return! read more

Do not buy your phone from this authorized Verizon retailer. Go to a corporate Verizon or Apple store instead. My experience at the Darien authorized retailer was extremely disappointing. I purchased a new phone one week before leaving on a two-week international trip. I specifically told the salesperson about my upcoming travel because I already had Verizon's international travel plan and wanted to make sure it remained on my account. Instead, the salesperson removed my international plan without my knowledge or permission. That employee is no longer with the store, but the mistake resulted in hundreds of dollars in unexpected international charges. I have now spent three days working with both the Darien store and Verizon customer service trying to get this corrected. Rather than simply acknowledging and fixing what appears to have been an employee error, I was told customer service was "negotiating" on my behalf--as if this were a goodwill request instead of correcting a mistake. This experience convinced me to return my phone under Verizon's 30-day Buyer's Remorse policy and switch to T-Mobile. I am now paying $45/month on its 55+ plan (or $70/month for the premium option with more hotspot data, international features, and streaming benefits), and the overall experience has been significantly better. My advice: if you choose Verizon, work directly with a corporate Verizon store rather than an authorized retailer. Double-check every change made to your account before you leave the store. read more

I got a new phone and for some reason could not get my old phone to back up and transfer to my new phone. It was referred to as the "transfer from hell." Ha! I called and came in, in person to speak to Royale, Peter, and Johnny every day for 7 days. They ultimately were not able to help me solve my issue, however they treated me with so much patience and kindness. They kept my phone overnight, they constantly updated me when necessary and never lost their patience with me. Could not recommend this store more. These guys are the best! read more

Do not come to this store. Go to an actual Verizon store not an authorized retailer. They are not looking out for your best interests.

Phone was stolen. AT&T Stamford treated me horribly after fifteen yrs of being a subscriber. Verizon Darien took care of me. Very good customer service by Dan. He was empathetic,helpful, informative and patient in explaining my options. Took time to ensure that I left the store with working phone, completely backed up. Losing a phone stinks but Dan at Verizon Darien made it easier. Sell your AT&T stock as they didn't care at all. read more

A wireless store that isn't overcrowded and with crappy service from the workers. It's a smaller store than you are used to, but the guy that helped me really went out of his way to get info about something obscure for me. read more

Brett and his colleagues at this Verizon authorized retailer went way beyond the call of duty to help us fix an iPhone problem and find a solution. They sure seem to know what they're doing and are patiently customer centric. This store is and should be highly recommended. read more