I'm surprised at all the bad reviews, but maybe it's because I've experienced much worse at other…read moreplaces. The staff here have been very helpful for me personally. One reviewer commented his/her frustration about Verizon not fixing phones. From my understanding, I think what he/she doesn't realize is that big name stores like Verizon are not set up to fix phones (now?). They will only encourage you to replace what you have. I know that there is a Staples nearby and I believe that they can do some phone fixes. In bigger cities and suburbs, they have kiosks that will do more intensive fixes on cell phones. I'm not sure if they have such places in smaller towns. Probably depends on who is living in said smaller town. I haven't tried to specifically look in this particular area. Dealing with the constant changes, and not always positive changes, and figuring out this and that and helping others figure out this and that has been very stressful. The representatives here have been helpful and they work well as a team. In terms of expenses, it is frustrating to read about additional charges from another reviewer. I do think that overall, Verizon seems to have the most area coverage in this country but they also tend to be the most expensive overall too. The BJs Verizon location no longer exists now and some of those people have moved to other places and some of them ended up at this particular Verizon store, etc. A reviewer also states that someone did not know which stores were official retailers and I can personally say that it was that one person working there at that time. That has now changed.

No customer service. We were assured the mistake they made by sending me the wrong color phone…read morewould be fixed if we drove to the closest store, sadly, this is the store. We had the manager's name, but he was outright nasty and denied even speaking to Verizon on~line. Where is customer service? I only drove 50 miles to get here, only for more games. I wouldn't recommend coming here unless you are a masochistic fool who enjoys being treated like a piece of garbage. In fact, I wouldn't recommend Verizon period.

This is a bit of a mixed bag.. Some staff are very helpful and some are clueless …read more They are not at all helpful when it comes to billing issues and charge a fee to take a payment! They have poor phone deals and you are better off dealing directly with Verizon via phone or via their website

I can't remember the last time I received the type of fantastic service provided today at this…read moreVerizon store. The manager, Devon, made our switch as seamless as possible. He is very knowledgeable and service-oriented.

These Guys replied super quickly to my emails. Fixed my laptop while I waited. They were very…read moreknowledgeable and professional. Would 100% use they again.

Top notch service today. Got my iPhone charging port unclogged on the spot and no charge! So…read moreimpressed. Definitely will take any tech problems here in the future. Hidden in behind an Auto Parts store on the corner of Brant and Plains Road.

Excellent experience. Maria was great. Way better than horseheads store had everything in stock…read morevery knowledgeable

From the owner: AT&T, serving over 81 million wireless customersread more

The workers were nice, and knowledgeable on the products. They were able to find my brother a phone…read moresuited for his needs in a timely maner.

From the owner: AT&T, serving over 81 million wireless customersread more

Finally someone in this business gets it... I hear the Rogers store in Fort Erie is locally owned…read moreand operated which is probably why the service is so good. After a zillion bad experiences calling call centres and getting no where it is great to be able to have such wonderful service locally in Fort Erie. The store is very busy which is also a great sign. I friendly young man helped me pick the correct phone and plan (as I was switching from another provider), the process was smooth and he showed me how to set up my voicemail and email accounts. What a breath of fresh air. The Rogers network has been great, if ever I receive roaming charges because my phone bounces over to the United States from time to time, Rogers credits back my account.

I've only used this service for a short period of time, but it has been a positive change to our…read morehousehold. The customer service is top notch and the response time to any questions I had was quick. The app is very easy to navigate, and has everything we want/need as a family. I didn't see a TV series I had been previously watching and I messaged and request it be added and within an hour it had been approved and added. I would highly recommend to family and friends

From the owner: Wanna set yourself up ? Somewhat saavy with your android phone or firestick ? Type in 402436 in the…read moredownloader app on your firestick or android phone/tablet and contact us. We can have you streaming content in less than 5 minutes !!