Worst company I've ever dealt with!!! Do not use Spectrum if possible. Reps lied, promised…read moreservice was never delivered, and after I asked to speak to a manager no one called back. CUSTOMERS BEWARE!!!!

I went to this store for a simple exchange on my cable box. After only 2 months, it was already…read moremal-functioning. The tech agent gave me the option of either waiting til they mailed out a new box, or go to a spectrum service location. When locating the facility, I noticed they had terrible yelp reviews and couldn't understand why? This location was 1/2 hour away but I decided to go anyway. When I arrived, there was 1 young girl waiting on a couple. She appeared to be the only agent. After waiting 1/2 hour, 4 more people came in and were all waiting in line. This same girl was still helping the same customer. Finally....another lady came out. I gave her my box and she had stated, "I hope it's a rented one and not bought, because then I can't exchange it". Not sure why this makes a difference but I thought what a huge inconvenience that would be. Luckily it was rented and I was able to make the exchange. As I was leaving, I noticed the lady that waiting on me was scolding 2 of the 4 people who were waiting because they moved 2 chairs 8ft so they wouldn't have to stand the whole time. It's unfortunate something as simple as a cable companies corporate store makes it so difficult and unpleasant for their customers when it should be a place of convenience for their customers.

After receiving a quote online, I took my phone to the store. Chris had the phone fixed within 45…read moreminutes. Very fast and courteous service. The work also comes with a lifetime warranty. I highly recommend this place for phone repairs.

From the owner: Mi Mobile is Grayling’s only locally owned and operated cell phone store. With over 15 years of…read moreexperience, you can trust that we can solve almost any question or problem that you may have. Mi Mobile opened its doors in 2014 as a prepaid cell phone store that also specializes in the repair of all cell phones, tablets, game consoles, and laptops. Today we represent some of the top brands in the industry including Verizon Prepaid, Selectel Wireless, AT&T Prepaid, Cricket, Gen Mobile, MiMobileFi Internet, and more. Our mission is to provide the very best experience each and every time. We have great products at affordable prices that will save our customers money and make their lives better by providing them with a one-stop shop to solve tech problems, fix broken devices, save them money on their bills, and accessorize their devices.

I just moved to the area, cell phones did not work, so no hot spot to the internet. I studied all…read moreoptions available and decided that M-33 was the best option. The upfront coast is high to install however the pay off is about 6-8 months down the road with true savings after that, and along the way you have better internet speed and phone service. I'm from a large city where things are done quickly and M-33 did not disappoint. They arrived on scheduled time and worked through cold wet weather to get me up running. Thomas was the main supervisor on the job and was excellent in every aspect.

Absolutley the worst tech support and customer service. They do not return phone calls, the…read moremanagment hides from customers, and use the hold button as if they are actually doing something. My service has been down for more than a week, and they have had 4 techs come to my home, and all of them state "they can not repair my line break, that this is another departments job". Absolutley no-one in there office talks with each other or passes along information. I am absolutley at wits end. I have now contacted an attorney, for this has cost me a lot of buisness. Piss poor managment, untrained techs and even worse is the fact that they hide behind there accounting lady...

I have Verizon service got a text that I can get a big plan of data for same price. Plans the…read moresame but per smart phone is $5 more per. Deal or not. It stinks

Really disappointed as I had hoped to buy someone an iPhone for Christmas, but store won't sell…read moreiPhones without service plan. Since I didn't want that decision for someone else, and she has a mobile number that needs to be transferred, I couldn't the get the gift. Sales associate didn't recommend any alternative so I'm stuck.

it starts out nice they tell you all the butter and cheeze about how fast and the "SAVINGS" with…read morethem . um im here to tell you they are a very bad biz , i started out paying $46, a month and then getting over charged for stuff i did not use , i only had internet nothing els , but it got up to $250. um yeah i have a diff cable , and then they even still try to get more money when i told them i dont want ther servis .. so yeah dont get them ...and i would not give them any stars...

Outrageous prices. Way more than I paid in Southern California for far fewer Chanel's most of witch…read morehave poor picture and sound quality. The service also cuts out a lot late at night and I didn't get everything the sales lady said came in the package. When they sent me a notice they were increasing my rate even more I told them to do better or I would turn it off. Took over 45 minutes to get someone to finally stop offering me more expensive packages and then transferring me to the wrong place. I had pre-paid thru the 14th with the rate increase taking place starting the 15th. They kept wanting to turn it off immediately. Well I've paid thru midnight on the 14th so I told them no, not unit that runs out, But they shut it off early and won't turn it back on for the rest of what I have already paid for. Highly dis-satisfied from day 1.

Had service installed in July last year. I paid $684.95 for installation and equipment on 7/17/25…read more Indoor and outdoor units. We had multiple issues with the indoor unit. They came out and replaced everything....lines, modem...still issues. We lost service more than monthly, every month since service was installed. Customer service is ok during business hours. Someone will usually call back after 10am. No nights or weekends. Which, since this was at our cabin, was very problematic. We had a flood that took out the entire cabin. We went down to studs and floor boards. It was stressed multiple times that we HAD to have service to make sure the power was on. The second to last time we lost power, again this has all been every month and less than a year of service, I explained that if we lost service again, I was going to have to find other service. The next time we lost service (we were without service for 3 days with no updates from Herrington), I switched to Starlink and cancelled my service with Herrington. I had to leave them a voicemail telling them I was cancelling. Someone called back hours later but didn't leave a voicemail. I called again at 4:30 that day on my way home from work and left another voicemail stating I would like to talk to someone about cancelling. Never received a response. This was 4/13/26. I received a text 5/20/26 asking if I was done with my equipment and could they uninstall it for me. I asked if they were going to reimburse me, as it had been less than a year and I had problems every month I had service. I was told $100-150 was all they could offer me. I told them that seemed inadequate. I was told they would talk to Tait. The next day I had to ask for an update (a regular pattern in the lack of communication with them) and was told 'he said no sorry'. So now I felt I had no option but to warn others who may want to use a small, local company, as I did, and save them the trouble.

From the owner: Herrington Solutions isn’t a faceless tech company with an outsourced support team. We live and…read morework right here in Northeast Michigan. Our team is part of the same community we serve, which means we understand the real challenges and needs our customers face. Whether it’s ensuring fast and reliable internet in rural areas, setting up security cameras for local businesses, or helping a family restore a broken laptop, we approach every job with care and personal investment. Our reputation matters, not just online—but on the street, in the grocery store, and in the neighborhoods where we live. When you work with Herrington Solutions, you’re not calling a call center—you’re calling someone who knows your area, your needs, and your goals.

Megan at this location was fantastic!! She was above and beyond helpful to address our needs…read more Excellent customer service. We will definitely go back here. Please give this location a try , sounds like the previous reviews are from an employee who no longer works there.

Would literally give 0 stars if I could. The woman working was extremely standoffish, unwilling to…read morehelp resolve my issue, and unwilling to communicate reasoning for why she could not help me out. Service dog was growling, had to be commanded to stop. Overall just a very uncomfortable atmosphere. Would recommend just making the drive to the Alpena or other surrounding cities stores to ensure time/patience isn't wasted.