This place is nice but the floors are filthy the rest room looks like nobody mop the floor in…read moreweeks. Management need to be ashame.

Have always had the items I needed in stock. Prices are certainly not as competitive as big box…read morelarge retailers, but I'd rather shop here than Home Depot or Walmart anyday.

Owner Dick was essentially a dick. I respectfully asked him if a new wooden/metal sled may be…read morediscounted due to noticeable repaired damage & scratches present on a sizeable section of the wood. This is a moderately expensive brand new product, I expect the condition to be new... not too much to ask. Before I could finish my sentence he interrupted me with "Nope! No! Take it or leave it!", before immediately turning his back to me. Very off-putting for a first time customer. I took the sled- as not to disappoint my kids- but I will not return to this store or recommend it to anyone else.

The men that work here know their stuff! Step back in time to great customer service and…read morehandwritten sales receipts. Love it!

Ordered item online (August 17) and had it shipped to store, didn't arrive until August 30, then I…read morewas notified by email that I had 2 days to pick up my order or it would be canceled. I will not be shopping here again.

What's the purpose of offering propane if no one is ever there to fill a tank? I've been told 8-5…read moreMonday through Friday but people work during those times so I guess I need to call into work to fill a tank? It's funny when I asked about a refill and was told they need to check with a manager as certain ones can refill the employee said their manager said no one is available but when I ask to speak to the manager they're not there??? During the same conversation they're not there? This location needs restaffed starting from the top.

They had what I needed and the service was great. I enjoyed my interaction with the staffread more

I was looking for replacement handles for my wheelbarrow. The Ace Hardware website showed Besser…read morehad them in stock. When I arrived there were three employees near the front door but none offered to assist me. I found the handles and took them to the register. The cashier rang them up and said $70+. I mentioned they showed on the website for $22. She said I had the wrong handles but did not offer any assistance in finding the right ones. She asked I look them up on my phone and provide her the product number which I thought was strange as a computer terminal was in front of her. Another employee came to my assistance and found the right handles albeit for $2 more than shown on the website. At this point I just wanted the handles and to get out of there so I didn't quibble and paid. The cashier was quite unfriendly and displayed a "you're bothering me" attitude followed with "take it or leave it, I don't really care". I live in west Little Rock and had driven downtown specifically for the handles. I try to make purchases at locally owned businesses whenever possible. Needless to say, I won't return to Besser. If I want to be ignored and unappreciated as a customer I can just go to Home Depot or Lowes much closer to my home.

Needed a weird lightbulb I couldn't find anywhere else and they were able to confirm over the phone…read morethey had it. They held it at the register for me and were super friendly. Good people, good place.

We were completely ignored, only two employees in the store, yes they were helping two another…read morecostumers. One would at least expect to be egnoleged. Not so much as a, we'll be with you when someone is free, no eye contact, nothing ignored. We won't be back.

BE WARNED! Review written by my Husband:…read more My wife took a brand new ring (still in the box) that I purchased for her into this Kay's to be resized. They told her it would be approximately 2 weeks. 1 week later, they called to tell her that her ring was lost. "We don't know what happened. Possibly a UPS driver stole it. We just don't know but we are sorry." My wife told the Kay Manager, Lauren (I think), that we just wanted to be reimbursed for the value stated on my receipt. The Manager continually said "We cannot reimburse you but we will replace it with a "similar or less" type of ring. That is what it states on the receipt that we gave her when she dropped it off." Long story short, after several weeks of texting my wife pics of engagement rings off their Clearance page "Do you like this one or that one?" When my wife told the the Manager that none of those rings were anywhere close to the size, clarity and color of the ring she had dropped off, she again stated that she was sorry, but that the receipt she gave her when she dropped off the ring stated clearly, that if it was lost or stolen, that they would replace it with something similar or less. She just finally accepted an small engagement ring (that she doesn't need) to get the stress & frustration over with. The ring that my wife dropped off at Kay Jewelers had a certification card from Gemological Institute of America stating her ring had approximately 91 diamonds. The ring they replaced it with had NO certification card & only had approximately 40 small diamonds. When we went to pick up the engagement ring, they made her sign a paper stating that she would not (basically) talk bad about them or post anything on social media that may harm their reputation. I can and I'm pissed at how they handled losing her brand new ring. WHAT A SCAM!!!

Outstanding service! Knowledgeable, friendly staff. A real pleasure to do business with.read more

Very nice store with extensive selection options. Staff were extremely helpful, particularly Alexis…read morewho helped me on the phone yesterday and assist me with shopping today. It was worth driving a little lower two hours one way to get there. Plan to go back. Alexis helped us make the best selection regarding size of Dutch oven and price options.

Great staffs. I am a le Creuset collector or trying to be. I have been buying my collections from…read morethis branch for many times. The manager Brandy Thomas is a super star. She is friendly, kind, and patient. The staff Lacey is also amazing. I have been placing orders from different branches. This branch always attentive to the customers, patient with your inquiries, and most importantly, they wrap the items perfectly. I have received some damaged goods from other branches which broke my heart when receiving them. Not just because they are expensive also some of the items are limited. Once it's broken I cannot get a replacement. Thank you Little Rock store. You truly rock!