Update: This place has become Hangar II. When it first opened, you actually had a choice of shoes. Suddenly the choices have gone to one thin catalog of boring Dr. Comfort shoes. There must be some kind of benefit to them to put everyone in the same shoe because when look around at the incoming freight, they're all from the same company. If you want something else, you don't get to actually see what they're going to look like. They'll order them and hope you like them. There's also nothing 'custom' about their inserts anymore. They used to fit them to you and make adjustments as needed. Now they just shove 'em in the box and send you out the door. Finally, the woman who calls to demand that you come in is obnoxious. We already had an appointment scheduled and yet she kept calling us - sometimes multiple times a day. After this order is filled we'll probably try Hangar and see if they've found their customer service again or see if there's a place in Eugene the VA can send us to. Roseburg Spectrum just isn't the customer centered business it used to be. Wow!! What a difference! We'd dealt with the other orthotic/prosthetic place in town with rapidly worsening service. Being seen at Spectrum was completely different. Friendly, warm, efficient, thorough and completely professional. The evaluation was top-notch and the choice of shoes was wide and varied -- unlike the other place that pretty well limited us to two or three styles and nothing else. Special shoes/orthotics are expensive but if you need them, you need them. After five years of wearing the exact same athletic shoe because we had no other choices from the other place, it will be great to have choice and to actually receive our shoes within a reasonable or kept informed if there's a problem. read more

Their orthotics changed my life! Within a week I could feel a huge difference. They got me in supper quick and was able to get me my orthotics in no time. The orthotics are very durable and simple to switch between shoes. Their staff were very professional and kind. Definitely using them as long as I can! read more