I was in here the other day and left with a new Iphone 17. I always make appointments prior to…read morevisiting any phone store and this one is no different. I made mine for after lunch since everyone is happier after a bite. Lol. This is my Spectrum store of choice although I live closer to the Los Altos/Disc store. The customer service is better here than the other stores I have been to. Dion helped me with my kids phones and I'm looking forward to coming back to upgrade mine when the new Galaxy comes out next month. I hope either he or Elijah help me with that. My most recent visit was with Elijah. I felt bad that there were only two of them, but the line was out the door. While Elijah got me set up with my new Iphone purchase, I was able to help an older gentleman pay his bill on their kiosk behind me, so he didn't have to queue into the line. Thank goodness after about an hour being in there two more people came through the doors to help the other customers. I'm happy with my purchase and the customer service I receive at this store. I'll see you guys in about a month.

I stopped in Spectrum to turn in some equipment…read more There was an older man in front of us, talking to the Spectrum Employee (a young man with a large neck tattoo). The employee was yelling at the old man about an account issue. The customer was clearly unable to articulate the technical issue, and the employee started yelling at him and said, "I'm not going to go over this with you again", repeatedly and told him to leave the store and to come back with someone who could talk about the account. It was sad to watch this, and I felt terrible for the old man. No matter what the issue was, the employee should not have berated him or yelled at him. This was not a good experience at Spectrum.

I've had Spectrum Business Internet for over four years. The service itself is all well and great…read more Speed is wonderful and as long as you don't need customer service everything is fine. We're in the midst of moving to a new location, and the new location is not serviced by Spectrum. I'm not happy to HAVE to leave Spectrum, but boy did they burn their bridges today. I called to cancel my service EFFECTIVE next month. As soon as the call finished, I returned to my computer to continue what I had been doing, only to find I had no internet. I redialed *the very same number* I had just disconnected from, and the automated system says something along the lines "we recognize your number as a residential customer ...." [um, no, I'm a business customer but okay let's keep rolling]. I won't detail the conversation, but each person I spoke with transferred me to another person. At the end of the 35 minute phone call I had spoken with FIVE different people before they reconnected my internet. I'll miss the high speed - but I am hopeful that my new LOCAL internet service will provide me with top notch customer service.

Moving and trying to cancel service. Tried the online chat and that was a joke. Called customer…read moreservice and that was an even bigger joke. There is not a spectrum store any where close to be able to drop off the equipment. Asked for a mailing address to ship it back and they would not provide one. Stated I can go to dedicated Spectrum UPS and have them ship it or a retail Spectrum store to return the equipment. I tried to explain that none of those options will work as I am not driving over an hour to do that when I am willing to pay the shipping at the post office. I don't want to drive over an hour to sit in there store for hours as I have done that before. Customer service is horrible. They need to figure that out. I am glad I won't have to deal with this in the new location I am moving too as they do not service that area. Oh the funny thing is the guy I spoke with said I can take it to a location once we move and gave me the area. Yeah that is over 2 hours away from where we are moving too. What a joke.

I know you have a lot of options when it comes to mobile and Wi-Fi. I just want to recommend…read moreSpectrum. Today Victor came out to troubleshoot my Wi-Fi and he was on time, friendly, patient and helpful. He took the time to write down my password for me, explain everything and make sure I was totally dialed in. My mobile is only $30 a month for unlimited and my Wi-Fi is reasonable too.

Call center. Terrible customer service. Called to cancel service. After multiple times tell the…read moreagent I just want to cancel have new internet provider. She continued to make offers I clearly was not interested in. I finally told her to just cancel my service and she hung up on me. Four weeks later I received an email stating last notice to return equipment. So I loaded up everything drove to Sparks where I had to wait and wait and wait to turn in the equipment. I guess you need an appointment to return equipment. Worst customer service ever. Improve by listening to customer. Don't bagger them into buying something they don't want. I actually went to the store on McCarren.

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

Here I sit perplexed at this company. I see all the other 1 star ratings and I am pretty sure that…read morethis 1 Star will not make much of a difference. I had an issue with billing. I tried to down grade service and I was told that I could not make changes to my service until any past due amount was paid. So I paid my bill and the lady said that it would take 24 hours to post. II called back and low-and-behold...the new billing cycle was started and I was charged another month. So I ask them to adjust it as I did try to reduce service. I was told there was nothing they could do once the bill is issued. I ask for a supervisor, I'm switched to billing, then another supervisor, and 1.5 hour later I am hit with 'we send terms and conditions, you agreed to them....blah, blah, blah. Didn't matter what I said, there was no way they were taking The extra month charge off. Even though there was a record of me Colleen, and trying to reduce it. Didn't matter how long I had been with them, how loyal I was, didn't matter what I said. It was basically ' we understand, we sympathize, however you have to pay... Because that's the way it is.' Unfortunately, I do need the high-speed Internet from my home, so I don't really have an alternative to cancel them. Otherwise I would've canceled completely. That's the way of the corporate today. Money money money. So I pay for a month or something I'm not using and Didn't want. And in the people that work for charter use automation as an excuse to give charter more money. It's too bad they don't have a little more pride or customer loyalty directives.

The worst company you can get if you try to cancel your service. I have been waiting for more then…read more2.1/2 hours on the phone still not being help.

Thank you to Lydia, for the Best Five Star Customer Service. Not only was Lydia kind and…read moreintelligent, but she helped my Mom with a continuous app problem that kept running in the background of her phone. Because Lydia helped Mom and did not just try to sell us everything, we both will be coming back to purchase 3 new cell phones. One for Mom, one for my kiddo and one for Julie A. As well as switching from At&t to T-Mobile. Life s all about customer service. We will see you very soon when we get our tax return. Thanks again Lydia, you have made 3 families very happy to switch to T mobile and get new phones, see you soon. Julie A

Stopped in to this location for the T-mobile Tuesdays cap bonus today. Its located across the…read moreWalmart. Lots of parking. Today they were playing 80's tunes, good. Kaleen (hope its written correctly), helped us with a phone question. Very personable and phone savvy.

If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.