They're the best! Have taken in my laptops multiple times and they quickly diagnose the problem, are great with communication and are very reasonably priced. Would not go anywhere else! read more

Brought my son's computer in because it was basically unusable due to him downloading a ton of different gaming things that brought viruses, malware.... what have you. Paid the $100 to get it looked at and fixed. I picked it up and they said they did a bunch of stuff and that it was all good to go. Brought it home and my son said it's still the same way it was. Couldn't game on it or anything. A family member looked at it, did some things to it, and now it works like it's brand new. Total waste of money and I wouldn't come here again. Their customer service skills were lacking as well. read more

Shout out to Advantage Computers (Reno). They always take care of the problem, are professional, respond quickly and the majority can be remedied remotely. Also, a friend was on the phone with one of their techs and was having a health issue. He couldn't find his words. The tech recognized the problem and called 911. He's fine now and if it weren't for the tech he might not be here today. read more

This place is NOT the same since Russ left. Not the same repair quality, professionalism, customer service. Nothing is the same.

I had a problem when my computer crashed during a software upgrade and I couldn't log in. I called Advantage and they had be bring it right over. They were able to get in and do a back up of my files and give me access to the admin account. They worked fast and saved my day. read more

I have been meaning to leave a 5 star review for Russel and his amazing team for years. They remotely support the wifi network in our restaurant in South Lake Tahoe. We have had a number of issues over the years from internet providers to equipment malfunctions and every time, someone at Advantage Computers is ready and willing to help. Sometimes Rus would even know that we were offline before we would know and he would be calling us!! What great service! Countless hours of troubleshooting, overnighting new equipment and texting pictures of wires we can't identify - Rus was patient and helpful through it all. I highly recommend their service and will continue to work with their company for as long as they will have me! They are spectacular. read more

I literally just spent hours trying to fix my computer problem. I finally gave up and decided to call for professional help. I expected to have to bring my laptop in, but one of the generous technicians helped me over the phone. In just a few minutes he resolved my problem and brought back my sanity. Thank you for being so kind and generous with your time. Update: I just brought my laptop in for work and I'm so pleased with the service here. These guys are awesome. Trust worthy, fairly priced and super friendly. They resolved my problem and answered all my questions. Hands down the best computer repair shop I've ever been too, and I won't be going anywhere else again. Thanks! read more

Today Russell at Advantage Computers saved more than the day. He stepped up when nobody else would. He saved my Sister from a cell phone disaster and did so from his heart. Russell Burkett, who I do not know, made time in his day to help her the night before she is having major surgery to have a brain tumor removed, and donated materials and time to do it. When I realized early this morning that nobody I knew near Reno could help, I started calling strangers, pleading for somebody to help my little Sister. I am many hours away, and cannot get there this week. I offered to pay for materials, time, whatever anyone needed from me to make it happen. I was quoted ridiculous fees when inquiring by 2 companies, and never called back by many others that did not answer. In fact, the first time I called Advantage Computers, the boss was "in the field", and they took a message. I wrote them off, that is until Russell called me back... and he did so within 30 minutes! He professionally informed me that he was in the middle of a client filled day, and asked what my time sensitive issue was. After learning of my little Sisters Brain Tumor, he juggled his schedule to help her today. This evening he arrived at her Hospital room and saved her phone, making it all it could be, considering what it is. He saved her stress and worry and angst too... He was so kind to see the human factor, and understood this was much more than a phone issue. She may not be able to learn anything new after tomorrow. So, having her phone operable today is KEY to her recovery. And Russell made it happen, on his own time, and his own dollar. I did not even beg. He just made it happen! He did a great job! I am now able to speak with her, send her pictures, and text her. He made sure she had the apps she wanted, and knew how to work them on that phone. She can even take pictures again, and share them. For a new phone, it just is not all that, to put it lightly. Well, Russell at Advantage Computers in Reno got it working, AND made sure it was all that it could be... so much better. Thank you, Russell, and Advantage Computers, for your expert help, professionalism, and for having a heart. You went above and beyond the call of duty here, and gave us better than perfect service. read more

Had corrupted data on Dell lap top with Windows 10. They had to reformat the hard drive, install Windows and other software. Saved me a lot of work by recovering my Outlook contact lists. Thank you. read more

I have had incredible experiences with Advantage Computers. I know the owner, Russel Burkett, personally, and have been able to rely on him and his staff for any of my tech concerns. Advantage Computers consistently provides troubleshooting and consultation services to my benefit, even if the solution does not necessarily result in business for the company. It would be easy to rely on Advantage Computers because of Russel's accessibility, but the competence of Russel and his staff is what makes using Advantage Computers a "no-brainer." They help diagnose the issue you are having, identify the ideal solutions, and have the means to implement those solutions in-house. Small businesses should aspire to the thoughtful, hands-on approach Advantage Computers takes with all of its customers. I cannot recommend this business, and my brother-in-law Russel, highly enough. Recently, Advantage Computers consulted on an article for the State Bar of Nevada's attorney publication, the "Nevada Lawyer," and helped disseminate helpful security tips to practitioners around the State. read more

I've know the owner since he was a teen working at the New To U computer then on Glendale ... I've always gotten nothing but the best of service... yesterday again one of the service technicians came to my home and got me online with my new printer .... thank you Advantage Computer your always there when needed ... read more

The best of the best! I had an issue with my drivers displaying incorrectly as well as various other smaller problems that I did not know how to fix. Brought the computer in and two days later its all fixed! After I picked up the computer the technician named Tyler walked me through everything that was wrong and how to avoid the issue in the future. Overall an incredibly pleasant experience that I recommend to anyone thinking about getting their computer checked out. Also the prices are quite affordable, I payed a lot less than I thought I would have to pay to get the fixes I had. 10/10 would go again given the chance! read more

I bought my husband a gaming computer for his birthday and when it arrived it wasn't fully assembled ugh! So I took it to these guys and I was so happy that they were able to assemble it the same day for my husband and they only charged $40. read more

These guys have helped us numerous times! They are very thorough and always willing to do what they can to save us money! (Which in my experience is rare!) This guys do not prey on our computer ignorance :) I would definitely recommend them to anyone having computer issues. read more

Russell and staff have given top notch service to my little company, treating me like they would any other company, no matter the size. Not only have they upgraded my wireless system to enable signal to be picked up throughout the house, not just in my office, they've logged in several times and fixed issues with missing accounting files, after a update from Microsoft. Russell put my company in to an email exchange to enable me to send and receive encrypted email to transfer sensitive client information. Email is intercepted constantly, and with sensitive information an encryption program is a necessity. They've upgraded my one year old laptop to handle the work load I put on it daily with the various programs run to service my clients. All of this with super friendly, highly knowledgeable, customer service. We recommend Advantage Computers to all new clients, friends, and family. Thank you Russell and Staff for taking such good care of my little company! read more

I have had our computer in the shop two times. The first was in downtown Reno, he took too long to repair, kept trying to sell us programs etc. that we did NOT want and the place was a mess. On a walk I noticed Advantage Computer right across the Street from us. We had not been able to use our computer, we knew something was wrong, seriously wrong. I called Advantage Computer and they could not look at our computer immediately, they said to call each day and they would tell me when a good time would me. I like honesty, so they got my attention right there. I believe it was three days later I called and one of the techs said it would be a good time to take it in right now. I took our computer in, and within a day or two it was up and running better then ever. The colors were more vibrant, it was fast and when I took it home and plugged it in the first day I had it, they walked me through where to put all the plugs etc. NO CHARGE. Then today, I had a problem with sending emails. All I did was call, they fixed it, without me even taking my computer in, again NO CHARGE. These guys are honest and they know what they are doing. Instead of saying bring the computer in right now, so they wouldn't lose the business, they were truthful, and in today's world places like this are hard to find. I recommend this place l00 percent. read more

I arranged to have my UNR student daughter take her laptop here to replace the DC port cable on a Dell laptop because it was "plugged in, not charging" so the battery would not charge. I knew it needed the DC port changed out as I could see the charging port on the side was broken and loose (plastic center was missing inside the port). I got quotes from several Reno area IT stores but, because of all the positive reviews, I decided to give Advantage Computers a try even though they weren't the lowest bid. It was a good choice. They did a great job and didn't disappoint. Highly recommend! read more

Hi all: I've been a customer of Advantage Computers for many years---from building a custom computer to panic repairs. The personnel are patient with my questions and interests and---provide excellent service results. Their prices are always reasonable, especially in light of the results. Don read more

Not a place I'd recommend. This is regarding Advantage Computers on Sierra Highlands Drive in Reno, Nevada. The owner here expects the customer to pay for his (the professional's) guesswork. Took my laptop in with the screen flickering. He says "It could be the cable, or it coule be the screen, which do you want us to replace first?". Since when is it up to the customer to decide how to fix an electronice device? Well, I agreed to have them change the cable first, which, after twelve days of waiting, did not fix the problem. He charges $110.27, and says, "Now we must change the screen, and that should do it". I asked, "So, I'm to pay for the cable that I didn't need, AND the screen?". He tells me yes, that's the way we do it. I spent about five minutes trying to make him understand that it's not right for the customer (me) to pay for his (the professional's) guesswork, but he insists that I pay the total amount. Right towards the end of the conversation, he half heartedly offers a discount on any further work - no numbers are mentioned, just "a discount". Of course, I told him I wasn't going to do any more business with a company that expected the customer to pay for guesswork, and I took my computer. I told him he should refund my money, because the computer was still not fixed, he, of course, refused. I filed a complaint with the Better Business Bureau, where he lied about 3 different issues. He claimed he had video of the whole exchange which would have proven these lies, but the exchange never got to the point where that happened. He continued to offer a $40 "discount" on any further work,which I of course refused, for two reasons, one, I had my computer fixed immediately after leaving his shop, and two, I would never consider leaving my computer with a company who proved to be dishonest, and incapable of doing competent work. If I would have agreed to his half hearted, after-the-fact offer of a $40 discount, I still would have paid for a cable I didn't need, AND the screen which may or may not have fixed the problem. I say again, under no circumstances should a customer be responsible to pay for a professional's guesswork, AND, if a professional performs work, and it does not solve the problem, then there should be a full refund - but this did not happen. I gave this company $110.27, and still had a computer that had the same problem as when I took it in. This guy is as dishonest as they come, and he is slick with his B.S. People, if any company treats you this way, please report it to the BBB, it only takes a few minutes, and, it's a very good idea to post your experience here at Yelp. Companies like Advantage Computers do not deserve your business. read more

My dental office has been associated with Advantage Computers for over 10 years. They took over all my IT needs after a previous computer company set up all my office computers and problems frequently occurred thereafter. Russ and Jasmine and their talented crew came in and accurately diagnosed the problems, made changes and made our system more efficient and reliable. When occasional issues do arise, they are there onsite usually within hours to help us out. I plan to upgrade our server and incorporate new software and their fees are very reasonable. I can not recommend them more highly. Even for the individual person with computer help needs can call them and they can remote-in to your computer and correct problems without you leaving your site. They can save you hours of wasted time with this ability. Give them a try, you won't be disappointed. William Platt DDS read more

Wonderful place! Jasmin and her team are outstanding and helpful. I needed a key replaced on my laptop and checked out others whom said they could not help me or wanted to charge for a brand new keyboard. Long story short, my key was fixed and they saved me time and money! They are amazing!!!!! read more

Just walked in today with no appointment set up. I explained my problem to Tyler the technician and he said no problem. He said he would fix it while I waited at a very reasonable rate! He updated me on his progress and was answering any questions that I had. I did have to come back in an hour due to an unexpected delay, but no big deal. Nice job goes to Tyler. He deserves a raise! read more

I'm an avid gamer and have had a number of VERY expensive gaming computers over the years. When my gaming computer took a dump last year, I took it to these guys and they hooked me up super quick. My computer was once again working as it should with new parts at a price that was fair and cheaper than other places I have been to in the past. I would definitely take another computer here for any repairs. Keep up the good work guys! read more

I recently found myself in need of computer software expertise rather suddenly when my hard drive began to fail. I decided to seek help from Advantage Computers. The service I received was exceptional. Russel Burkett, who is the manager was extremely knowledgeable, friendly and helpful. My problem was resolved within hours. I was extremely impressed and I highly recommend their services. Outstanding! read more