We waited over an hour and 15mins to talk to someone. Some people were with the representatives for over 40mins. One gal left to go to lunch so the other guy could go. There were always 2 people at one time. When we got there we were 7th in line when we left there were 17 people waiting. Crazy, not good customer service on the weekend and then not to be able to reduce our bill after waiting so long. You can try calling our corporate office. We constantly get emails to come And we'll give you a loyalty discount to lower your bill so we thought we give it a try. Get this they wanted me to pay $15 for a land line I don't need to reduce my bill by $70 and turn in my two boxes, but in June my bill will go back up again $25. It's a loosing battle. Everyone that goes to AT&T goes right back to spectrum. There is no other alternatives, but to pay the price and I need the internet for my job. read more

Spectrum - Call on the phone if you can - Internet Service Providers Near Me - Sparks, Nevada

Just as bad as the Mae Anne store. I really didn't think it would be possible, but it is. I sat waiting for more than an hour and had to leave to get to another appointment. The clerk that was closest to me literally told 3 out of 4 customers that they could not help them in the store with anything but a straight purchase and told each customer to go home and call the 1-855 number later to get help. Why bother having a store or coming in to get NO service. The 4th customer was told to take his phone to Best Buy and pay the Geek Squad a fee to transfer his information to his replacement Spectrum phone. After hearing all of that it left me wondering if they would tell me to call in to return equipment and then go to a UPS store. No thanks!!! read more

Spectrum - Internet Service Providers Near Me - Sparks, Nevada

I came in to return our modem and I stood in line for about 5 minutes before the employee said after I was waiting already that I needed to sign in to be helped. Then I signed in and it took an additional 10 minutes to be helped. I thought this was ridiculous as I just needed to drop off a product and I didn't need to even sign for anything. Then I asked if it would lower my bill and the employee said that's not something they can help me with and that I would need to call customer service to find out.. why have a store if you can't be helped in person? read more

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Service is slow. They are definitely short staffed. I checked in at 11:40, just here to drop off some equipment. It is now 12:17, there are only 2 people working the desks, they have not called anyone new since I have been here. There are eleven people waiting. read more

Spectrum - Internet Service Providers Near Me - Sparks, Nevada

Have an appt. Waiting, waiting and more waiting. 20 people in the store, 2 employees. Painfully slooooooooooooowwwwww!! 1+ hour for a 20 minute problem. Sigh. HORRIBLE read more

Every time I've been to this store to conduct business, it's been less a disaster. There is no customer service greeting, at all. The kiosk check in is convenient but regardless of whether you make an appointment online or walk in, you stick wait , today was only 7 people ahead of me(yay)! What's the pint of making an appointment of all the walkins get service prior. To that point I have been a "walk in" as well and still had to wait over an hour with ZERO contact with a rep.SPECTRUM, get it together! This is not a model for success.( yeah I know I'm still paying for internet service,primarily because of cost, but will most likely switch after today Today's visit; TO DROP OFF A ROUTER THAT DOESNT WORK! That's it read more

Spectrum - Lobby - Internet Service Providers Near Me - Sparks, Nevada

Terrible staffing terrible customer service they have no sense of urgency 20 plus customers with one associate. read more

Spectrum - One person helping out a list of 20 people on the board. - Internet Service Providers Near Me - Sparks, Nevada

what a horrible company. Over 10 people in the lobby, waiting for the one (1) representativ that was working. I came in at 10:35, for a 10:45 appointment. Just to drop off old equipment . I was second in line, noticing all these other people waiting around the lobby. I saw at least 3-5 screens where more reps could be working, but no one. They don't bother to tell you, that you have to check in on a kiosk when you arrive. Regardless, I waited my turn to get up to the counter. The rep, "salesman", was so busy trying to upsell a customer that just wanted to turn in old equipment too. You could tell this older gentleman just wanted to drop it off and leave. After he left, the customer in front of me went up to the counter, was told he needed to check in first. I thought I was one of the smart ones, making an appointmen, NO! I was asked if I checked in. I told him I had an app at 10:45. He said I still had to check in. Really? I just needed to drop off the old equipment. I even said I'd leave it at the counter, but he told me there were no guarantees that it would be credited to our account. I left, extremely frustrated and mad. First off, 1 representative at 10:30? Second, no sign or notice to tell you to check in. No express way to just drop off old equipment? And then to have an appointment at 10:45 and there's 9 people still ahead of me at that time. What a horrible business. And the audacity to try to upsell products with a lobby full of customers. Your company should be ashamed! Looking at your ratings, I'd say you don't give a damn about anything but the bottom line. Just remember, there's other options. And we will be looking into them read more

Called for new service. We wanted just local channels and cable news. No sports, no kids and no gaming. He told us on recorded line $60 monthly. They just came and installed. Installer says oh they didn't give you local channels. Just call up and they'll fix it. Just hung up. They said they don't have packages that cheap and if we want local it will be $80 monthly. The channels they gave are crap that we wouldn't watch anyway either including several kid channels!! Im 65. So i am taking my equipment back tomorrow and they can shove it! They refused to listen to the recording of their agent also! Its a scam to get more money . They think once your installed you're not gonna take it back. They don't know me.! Worst company ever! Go elsewhere! read more

I've been there five times and they didn't help me. They confused me. They took my phone and gave me another one. Didn't it was bad professional business bad bad TVs bad cell phones bad don't recommend this place at all. Poor customer service. read more

Terrible service. Went inside to drop off equipment, 3 attendants. 10 people waiting in line, no one said hello or greeted anyone or even said they'd be right with me...waited 30 minutes just to bump up to the 8th spot in line when, then there were 2 attendants left as the other attendant checked out for the night. It looked like several people were also dropping off equipment. Suggestion: Maybe have a customer service person dedicated to those dropping off old equipment. It might speed things up a bit. read more

Horrible customer seevice through the phone the person was very rude and gave attitude the whole time constantly talking like i was stupid, they said free installation and the day it was supposed to be installed it was just left on the front door no knock or anything poor service honestly. read more

Waiting to drop off device after cancelling due to constant home internet outages. Arrived at the store with one person ahead. Staff waiting on same people 30+ minutes. Appointments get priority. I don't mind waiting a bit but it's been 30 minutes and I don't expect to be done anytime soon. My advice, make an appointment. read more

A five star service experience. Today, I had the pleasure of meeting Raymond Capistrand. A fantastic Spectrum Field Tech. Today he set up a 2nd tv box, fixed signal interference with wires, installed new cables and connector for tv, internet and WiFi, checked my signal strength in each room, discussed the extender I ordered, which I might not need since Raymond replaced the bad cables and connector. Also he taught me about channel 1. Free HD tv and movies. I never knew that. Then, he set up both new tv remotes and taught me how to use them. He gave me 2 paper tv guides which I requested, and he helped he me get the free peacock premium on all of my tv's, for a full year as part of my new service. Not only was Raymond a full service field tech, which means he knew everything about everything Spectrum, but he was also professional, curious, caring and kind...and a really nice person. Thank you Raymond for your 5 star Customer Service and teaching me how to use my spectrum services. A great Experience for me. Julie A read more

Spectrum - Raymond Capistrand, Spectrum Field Technician. Professional, Intelligent and 5 star Customer Service. Best experience ever! Julie A - Internet Service Providers Near Me - Sparks, Nevada

We have 8 lines of service with Spectrum. We recently asked about coverage in Mexico and were told it was $5 a day, for unlimited talk/ text and 1 GB of data. We added an additional line 2 weeks ago, so this was recent. Now in Mexico and charged $108 for 3GB of data and 3 phone calls. Spectrum says, too bad, you should have clicked a different link when roaming. I say, I was in the store, checked ahead of time and this is what I was told. They say, sorry, but we will give you a $25 credit. I ask for a supervisor and am told, well if we connect a supervisor, you will forfeit the credit, so essentially paying $25 to talk to a decision maker. This is NUTS. I have had them for 9 years, have 8 lines of service and they just don't care one bit.....Very frustrating. read more

This is probably one of the most broken businesses that I have ever had the pleasure of dealing with. My mother spent an hour yesterday trying to cancel service. She was finally able to get it done. She asked me to return her equipment the next day. No problem, I will drop it off tomorrow morning before i tale her to the airport. I show up at 9:45 they open at 10. There were 4 people already in line. They open the doors at 10 and pull the first 2 people up to the front. There are only 2 employees. After 40 minutes. They are still dealing with the first two. I tell the guy, that I am just trying to return some equipment and everything else ahas already been taken care of. He tells me you gotta wait. I waited an hour and a half and still unable to return the gear. I had to leave. I guess I have to go back and spend another couple of hours just to give them their crap back. If it wasn't my mother's stuff, I would have just left it. I absolutely hate this industry. You have to switch back and forth to keep a reasonable price for TV. What a pain in the butt and horrible customer service. After 11/2 hours they had helped 3 people and there were 12 people waiting. 2 employees. What a joke. read more

Absolute horrible service. They were double charging us. I came into the store just to ask where to drop off equipment and the guy was absolutely rude. I asked for a different store location and he said he couldn't help me with an address. Please . I'm moving to ATT read more

I wish I could give this whole company 0 stars. Not one person who works for this company, over the phone, in person AND online knows what they are doing. It's actually pathetic at how AWFUL the training is with this company. I never write reviews and I know this is just a building owned by spectrum but I've never been so pissed off. Over charged me by a large amount for no reason, couldn't get rid of my old address. And just over all negligence by each and every employee. It's like they didn't understand what I was asking when it was so fucking simple. Literally FUCK spectrum. Awful company with not even good internet. read more

Can hardly wait for AT&T to be available for tower transmission internet in my neighborhood. Spectrum jacked my price to $112 for internet only because I dropped their cable service ( I'm saving $100 a month by subscribing to UTubeTV) I'm supposed to get 500 mbps; just checked-it's 83 which is fairly typical. Sure do miss Xfinity. They've evidently managed to keep them out of this market. The sooner I can get rid of Spectrum, the happier I will be. read more

I had a great and very short experience at this location the other day. They have a tablet to sign in on as soon as you enter the door. There's a few comfy spots to sit while you wait or you can browse some of the newer tech. The line went quickly and the staff was kind and helpful with my inquiries and got me what I needed right away. I was in and out in about 15-20 minutes. read more

I wish I could put NEGATIVE stars. The customer service is the worst I have experienced in years. I worked for charter 20 years ago and we were able to work with our long time customers to retain them. Not now they won't even prorate your bill. If you no longer can avoid this service and you are 1 day into your bill cycle too bad you pay for the whole month whether you use it or not and of you don't pay it will screw up your credit. So you get to call back and spend another 45 mins on the phone, like we have time for this. read more

Not enough staff. 10 people waiting over an hour. Make sure you give yourself time to sit and wait. Pay attention to who they help out side the wait list. read more

George the representative helping us got upset about writing up a cancellation receipt. He was slamming the box with the modems in and threw it on the counter. He was rude and obnoxious. This guy needs to be reprimanded immediately. Will NEVER go to this location ever again read more

Visited with Paulo today. As usual, the service was quick, friendly and informative. Everyone at this store is always wonderful.

Customer service is extremely unprofessional as I waited in line to drop off my equipment . I literally witnessed a customer service rep argue and almost fist fight another customer . She then proceded to throw the customers equipment in the trash antagonizing the customer that she will be charged for the equipment . Reps name Pam employee I'd number 22Y ? Update : so my name finally came up and the customer service rep didn't find it amusing I was laughing at the incident. she pushed me back to the end of the que . when i asked why? (Her Response was) I did not have an appointment and I can always make an appointment online if I didn't feel like waiting.after waiting again for 1 1/2 hr she proceded to argue with her co workers to take a lunch and stating she does not get paid enough for this S***. Completely Unprofessional. I will be canceling all my services with spectrum shortly . read more

Horrible customer service. They use local contractor to service your home and those are usually not trained and not professional.

I've been here for 20 mins and when from 3 to 1 service rep. So glad I'm closing this account. They are the worst and don't even care read more

Had them for 20 years, and finally got fed up with their price hikes so I cut my cable last week and will find better things to do with that money. $100 a month to watch the 4 shows we enjoy is insane. read more

Highly recommend going in and setting up your service. I thought calling there customer service line would of been better but it wasn't. They didn't listen to what I was looking for, instead they would only provide me with the most expensive internet package. I went in and they offered every package they had, I got my equipment and was out the door within an hour. Cistern service in person was great! read more

Matthew provided amazing service today when I walked in after losing my phone. I was not in a great mood given the situation, but his stellar attitude and top notch customer service turned that around. Thank you, Matthew, for going over and above to remedy my situation! read more

Number 18 of 23, people waiting for hours and only two people helping. Old people with canes and no compassion. Company is too cheap to hire more employees to expedite process. Watched lady apply a screen protector for a woman for over twenty minutes with only other worker sign someone up for cell phone service for 30 minutes. read more

Spectrum - Internet Service Providers Near Me - Sparks, Nevada

Thank you, Saul H, for helping expedite me through transferring names on an account. It wasn't the greatest circumstances for my purpose of coming to the store, but Saul was really nice and helpful. He explained things well and tried his best to get the transfer done quickly. read more

The absolute WORST service I've ever had! I'll be going back to AT&T. Your customer service is horrible and your TV and internet service is even worse read more

I love the service! I've had it for 5 years and just got it again! Rudy's customer service was and is perfect! We need more people like Rudy!! read more

These assholes are only out for your money. Their offices are understaffed and incompetent. Trying to change different aspects of your service seem to take forever and usually get fucked up in the process. The "Spectrum TV App" is a good example of their incompetent programming ability. Makes you crazy trying to get on the channel you want to watch. I've only had to deal with TV and Internet. I hate to think what the mobile cell service is like. God help anyone using the business apps. read more

I am way late in leaving this review.. had to come into this location when I started working from home due to the pandemic. Had to upgrade my service and equipment and these guys were friendly and on the ball. Kudos during such a busy and crazy time read more

Was sent here by costumer service to replace my router and modem, the instant I walked through the door one of the reps was a complete jerk. Sessions was on the name tag. I asked him about tv/cable specials why they got going on and he was a jerk about it....if you don't like your job, quit and go find something you enjoy doing. Definitely not going back to visit this store again. read more

Dealing with Spectrum has been the single worst experience with a business I've ever had. It has been a 2 and a half month long monster headache. If I could give zero stars, I would. To summarize, we started cable and internet service in mid June. We weren't happy with the cable service so we cancelled it June 30 in store and returned all associated equipment. A few weeks later, I realized we were still being billed for cable. I went in to the store to clarify at which time I was told that the initial agent that took our equipment made a mistake and didn't cancel the account successfully. Fine, we all make mistakes. I was naive to expect that Spectrum would remedy the situation and credit the overcharge. Wrong! Two months of cable were charged when the "30 day money back guarantee" should have had us paying $0 for cable. In addition, it turns out (according to a different agent in the store), that we've been getting overcharged for our internet as well. Long story short- Spectrum acknowledges that they owe our account a total credit of over $400. Over the last month, I have been told by one store employee and three different "retention agents" in their call center that they are "elevating it to their supervisor" and the credit will be applied "within the week" (didn't happen) then "within the next 48-72 hours" (didn't happen), then "by the close of business today" (DIDN'T happen). I just got off the phone with yet another retention agent who "elevated it to his supervisor who will call me tomorrow". I will actually be shocked if I get a call. There is no accountability or follow-through with this company. The customer service agents in the stores and even the store manager who gave me wrong information about the 30 day money back guarantee are inept. During this time, I was assured by everyone I talked to that our internet service wouldn't be turned off while this issue was being resolved and guess what? They turned it off yesterday. I strongly recommend you take your business elsewhere. We sure will be once this is resolved. read more

Company does not care about their employees. One person helping a huge line of customers. Advising them to go to usps to return their supplies or come back once an appointment is scheduled. The poor employee had no support. Shame on this company. The employee was very polite. read more

Over a dozen people in line, only three workers. No sense of urgency. The lobby is freezing. Worse than the DMV.