My wedding was in 2024 at the old Arbor Loft location. Working with Erica was absolutely…read morewonderful--she was kind, attentive, and truly cared about my wedding. The venue itself was beautiful, and some of the staff members we encountered were extremely friendly. Unfortunately, despite these positives, my overall experience left me feeling disappointed and stressed. At our final meeting, all of my carefully planned details were simply handed off to someone else who did not seem invested in my day. Half of my bridal party had never been in a wedding before, and despite asking multiple times, we were unable to secure a proper rehearsal time. We later learned this was because another event was booked that night. Our "rehearsal" ended up being squeezed into the bridal suite, which was chaotic. On top of that, another bridal party was scheduled to rehearse in our space at 1:00 p.m.--just two and a half hours before my guests were to arrive at 3:30. It was very stressful and did not feel like the focus was on our wedding. The morning of our wedding, I decorated everything with the help of one friend, only to have one of my bridesmaids rush in to tell me that another bridal party was practicing in the same space we had paid for and spent all morning decorating. The new woman in charge of the wedding (I never learned her name) Came to me and asked "what my problem was" When I asked about it, I was told, "Sorry, this is just how we do things here." That response left me feeling like my day wasn't valued. I also spent the night before carefully labeling bins and creating spreadsheets for the staff as they requested. Despite this, my belongings were returned completely disorganized--items were put in the wrong bins, frames were broken, and irreplaceable family photos were damaged. I had also rented flowers from Something Borrowed Blooms and specifically reminded the staff they were rentals that needed to be returned. Instead, they were placed in buckets of water--even though they were artificial--and I was later charged for them. I've been hesitant to leave this review because I wanted to move on and focus on the good memories of my wedding day. However, I feel future brides should be aware. While Erica was wonderful to work with, and the venue was undeniably beautiful, the way key details were handled was very disheartening.

The Arbor Loft was hands down the best decision we made in terms of vendors for our wedding. From…read morethe beginning at the inquiry stage, they responded quickly and gave us all the information in a digestible manner. The loft itself is a beautiful space. It's a venue where you can decorate as much or as little as you'd like. The exposed white brick, the huge industrial windows, the perfectly appointed greenery that's already there and the adorable trendy modern furniture all make a great setting for whatever the event. The bridal and groomsman suites are amazing!! There's a photo opportunity at every corner. I loved how all my photos turned out! The Arbor Loft staff are just wonderful. We worked with Maddy first who got us to the contracts stage. She was super helpful and responded to all of our lengthy contract review comments. Then we worked with Carly all the way up until the wedding day. I cannot express how thankful we were to Carly. She responded to every email we had in less than 48 hours (I cannot say that for any of my other vendors). No matter how small or big the list of questions were, we got an answer. As a stressed out and type A bride, I can't even begin to stress the importance of receiving an answer in a reasonable timeframe. Unless you do one of their planner packages, it's important to note the Arbor Loft is not your wedding planner. They are very good however at asking the questions that make sure you are on track and have the minimum you need for a wedding day. On the day itself we worked with Autumn. She was so calming and even helped me with a fussy bustle that none of my bridesmaids can figure out. I would not have been able to do my first dance without her! For catering we used the Loft's Folk catering. They had such an interesting menu and we received such good feedback on the food. One of my picky friends event complimented on the dinner. They presented the buffet beautifully. For late night we picked a couple pizzas from swan dive, which delivered straight to the venue. This was the best food item for me on the day. The vegan pizza was soooooo delicious and I was grateful for the extra food since I didn't eat much during the day. Since Folk and Swan Dive were associated with the loft, everything was on one invoice and it was so easy when it came to settling the bill. Carly also kept us on track with payments which we were so grateful for. At the end of the wedding, the staff packed up all of our decorations for us based on an inventory list which was so helpful!! Especially when you're exhausted at the end of the night! Some tips for anyone engaged and getting married at the Loft. Attend one of their open houses. It's super helpful to see the types of furniture, linens, and rentals they offer. Don't buy anything that the loft can provide either for free or a reasonable price. The open house also gives you the vibe of when there are people there. You can also sample food from one of their caterers. And it's free! Take advantage of the furniture that's in the loft already. They have really cute lounge pieces that you can use for a photo op. Use the greenery they have in the space. All of these items can be moved to wherever you want if you just ask. The bridal suite is huge and a lovely space to get ready, use it. One suggestion I have for the loft is to have a bar sampling night. We did not get to taste test any of the drinks they offered for signature cocktails or any of their other alcohols. I'm sure they did a great job with the open bar but I think a drinks night will be super fun for everyone. I absolutely will recommend working with the Arbor Loft team at any of their locations. We had full faith in the team, this is what they do every day! Thank you Arbor Loft :) **All photos are from the amazingly talented Abigail Lynn Photography

One of my favorite venues in Rochester! I really like the rooftop from three different directions…read more I also like that's the rooftop space is heated during winter. They have a whole calendar that's full of exciting events so keep an eye, and I recommend the silent disco.

Amazing for Venues! Would definitely recommend for any parties or events that are more upscale…read more definitely a great experience.

This is a fun new place to take the family- highlights renewable energy sources and local arts as…read morewell. Good for a family or curious folks who like to see renewable energy in action. The rooftop has solar panels- there will be food and drink up there once the weather warms up. 2nd floor has a cycling/spin room that has bikes that generate electricity and show how much you are generating. There are 2 wind turbines right behind the building. The plan is to have the entire building operate on alternative / renewable energy sources. There is an atrium and skylight in the center of the building with a grow wall with plants. Local artists' work adorns the walls. Plenty more to say and see here- come check it out!

From the owner: Let us make your next celebration, business meeting or cocktail party memorable, beautiful space…read moreincluding the state of the art space surrounding art, science, and the rooftop with a view! Guided tours for all ages. Contact our event manager at (585) 266-1068. And Join us every Tuesday and Thursday at 9am-10am for Story & Discovery Hour sponsored by Summit Federal Credit Union.

What a beautiful and chic location!! Ballroom 384 is new and has a great look for either a slightly…read morerustic wedding with its wood floors and warm ambience, or a modern upscale wedding with its touches of glamour. The entrance is lovely, and the fact that the whole space is yours is really nice. The chairs that come standard are white parsons chairs that look so lovely, and your bar is a true bar built into the wall and private just for your guests. And the food at City Grill is AMAZING. I'm hungry just thinking about it. On top of this all, their events director Karen Hite is spectacular. Professional and flexible, she goes above and beyond, thinking of every detail. What a pleasure it has been to work with her!!

The good: this is a beautiful restaurant, the drinks and appetizers were very good, the ribeye,…read moresalmon, and eggplant plant meatballs were tasty. Desserts were also very good. The server was friendly. The bad: they were woefully understaffed. It seems like there was one server for the entire restaurant including two large parties. Ours was one of those parties. Our reservation was at 6:15. We were seated quickly but did not see a server for at least 30 minutes after. It took at least another 30 minutes to get half of our drinks, another 15 to get the other half, and another 30 to get appetizers. When our main dishes came out, some were not very hot, the crab fried rice was missing crab, but the rest of the dishes were good. After appetizers, dinner and dessert we left the restaurant about 2.5 hours after arriving. I'd try this restaurant again because the food and drinks were good but it's probably best to go with a smaller party.

I had a lovely time at the Alexander restaurant. I came on a Thursday night with a group of six and…read moreyou didn't make a reservation. However, the restaurant was pretty empty. Service was friendly and the weight staff checked on us a lot. I ordered the Caesar salad with french fries the garlic stuffed bread, and we tried to the spiritless cocktails on the menu. The food was delicious and I have no complaints there. However, the spiritless cocktails left a lot to be desired. I would probably come back here again.

I stay here for work once a month and it has always been solid. Great staff, nice clean rooms, good…read morebreakfast. I travel for work, so I stay with the Marriott brand for points. The Fairfield sharing the property is same quality, just smaller rooms. I would 1000% recommend.

Not What You'd Expect from a Marriott Property. As a…read morefrequent business traveler, I've stayed at dozens of extended-stay properties across the country, and I hold Marriott-branded hotels to a higher standard. This stay at the Residence Inn Rochester West/Greece fell so far short of that standard that we were forced to check out early after a sleepless night. The Room - An Immediate Red Flag Upon entering our room, it was clear that housekeeping had either skipped this unit entirely or performed a cleanup so cursory it bordered on negligent. The toilet had not been flushed from the previous guest, and what appeared to be a cleaning bottle with some kind of seal or cap was sitting on top of the toilet -- giving the impression of a "cleaned" room that simply wasn't. Toothpaste smears were visible on the wall near the sink, making it obvious the bathroom had not received even a basic wipe-down. The Mattress - A Business Traveler's Nightmare The mattress was the final straw. It was rock hard, and you could both feel and hear the internal springs with every movement. For a business traveler who needs quality rest to perform the next day, this was completely unacceptable. This isn't a matter of personal preference -- the mattress was objectively worn out and well past its useful life. Management's Response - Indifference at Its Finest We did the right thing and reported every issue to the front desk. What followed was the most frustrating part of the entire experience -- absolutely nothing was done to resolve our concerns. No room change was offered, no meaningful acknowledgment, no follow-through. We were left with no option but to check out rather than endure another night on a broken mattress in an uncleaned room. The Bottom Line A Residence Inn is marketed toward business travelers who need a clean, comfortable, functional environment. This property delivered none of that. Between the unsanitary conditions upon check-in and the complete failure of management to make things right, I cannot recommend this location. I would strongly encourage Marriott corporate to conduct a quality audit of this property.

Had my daughters baby shower here. I cannot say enough good things about Jeannine and staff. From…read morethe first message for inquiry to the end ..Jeannine answered all of my questions in a timely manner, was prepared for everything and was extremely helpful throughout the entire process. The venue itself is adorable and was perfect for our occasion. Again cannot give enough praise to the staff though! Highly recommend Rustic Roots for your showers and Birthday!!!

From the owner: Rustic Roots is a family and locally owned and operated located in Spencerport, NY. We are an…read moreextension of your home that offers a more relaxed and friendly environment for your family and friends to gather. We are open to the public most days. Our venue is available for weddings, showers, banquets, corporate events or any other social event. Our business was founded in 2023 by the Misiurewicz family, and we look forward to welcoming your family and friends to enjoy our unique setting. Contact us at (585)304-2601 or info@rusticrootsny.com

Embarrassed to say that my first ever trip to I-square was today - better (very) late than never! I…read moremade a pit stop for lunch and had some spare time to explore the Imaginarium. WOW. What an incredible space for the entire Irondequoit community and families. With clean, renewable energy at the forefront of this entire buildings core, it is hard not to jump on board and get excited about the kind of model this could be for future, similar concepts! I opted for a chicken caesar wrap from the pasta station in their food court. I also ordered a coffee (they brew finger lakes onsite) and it was the perfect midday pick me up. The space is all about community and I even took a moment to go hop on one of the energy powered bikes upstairs! There is an instagram-worthy indoor herb garden that the chef uses to cook, and a VR area in the Imaginarium. I hope to check out the conference rooms and rooftop on my next visit, and can't wait to try more of the spaces offerings!

I originally came because they had charging and stayed to eat at the food court. It would be…read morereasonable to charger for the chargers. Instead they removed all the charging stations. So now i lost my reason to drive a little further for food.

We hosted our wedding reception at West Creek last weekend and had an amazing time! This event…read morespace is so nicely decorated and beautiful that I didnt bother bringing too many of my own. From the gorgeous rose bushes out front, fresh wood accents inside, warm string lights and greenery inside, to the tree-lined backyard with vibrant fall foliage, it was the perfect mood and atmosphere for my fall wedding. The staff were great and Tammy was so helpful throughout the planning process. She made accommodations to work with a vendor that needed to make a drop off during non-event hours. The drinks were made well at the bar and they started a fire for us outside despite the fact that it had been a rainy day, and so many guests enjoyed making smores at the end of the night. The wedding package also includes a sparkler send off which we enjoyed. We had about 65 guests and it was the perfect amount of space for a mostly indoor-only event. We rented our own DJ equipment and had plenty of space to set it up inside. The catering from Guiseppe's was good and our guests seemed to like it. For the price, West Creek really can't be beat. It is a cash only bar, but there is an ATM on site and the drink prices are very reasonable.

Came here for a party. This place is pretty cool. What an awesome bar and selection of beer. Very…read moreroomy for a party or after playing a baseball game. It's alot bigger then you think. Plenty of parking also.