I switched to T-Mobile about two months ago, and I have been extremely dissatisfied with their…read moreservice. I wanted to trade in my two phones, and the sales rep, Mark, kept pressuring me for weeks to turn them in so I could receive credit. After dropping off one phone in January and the other in February, I still haven't seen any credit reflected on my account. When I called customer service, I found out that Mark no longer works there. It turns out, he took my phones and then left. This has been an awful experience with shady business practices and terrible customer service. I would not recommend T-Mobile to anyone.

I was in this Verizon wireless location an the representative "Jordan" did an amazing job helping…read moreme out getting a new phone! Over 20 minutes on hold with corporate an a total of an hour helping me out. Ask for JORDAN he is one of the best!!!!!

I went today to get a phone upgrade. Bryan was friendly and helpful, transferring my contacts, and…read moreputting on my phone screen protector and case. Only took 20 minutes! I would recommend this Cricket location!

I spent 5 hours on the phone, on the internet, and in chat sessions trying to get a Cricket…read morewireless account set up and getting my hotspot attached to the account. All I got was a run around. The people at the 800 number said they couldn't take my payment and so couldn't set up an account, the people on chat either thought they could do it and were unsuccessful or didn't know how to try. The first dealer I called said they couldn't connect my hotspot to their network, even though I verified it was good to go on their website. Lot of going around in circles and not getting anywhere. This all changed when I called the Cricket dealer on 7235 W Greenfield Ave, West Allis, WI. I explained my dilemma to Robert, who told me "no problem, we can get you going" or words to that effect. I drove over and found Robert to be personable, but more importantly, very knowledgeable. Despite a few hickups in the process of getting my hotspot connected to their network, he quickly worked through the problems and got me up and running. If only I would have called that Cricket store first I could have saved myself half a day of frustration. I highly recommend this store, and especially Robert.

T mobile is super miss leading with 2x faster home internet because I tried it and was back in the…read morestore 30 minutes later to return the equipment. The employees were very friendly and helpful but they either don't use the product as full blown internet with no experience using the product or don't know . As a person who regularly uploads 4K HDR videos that upload at a rate at .81 mbps would probably take a week or more to upload, this is not real internet but a weak hot spot. Advertising is for this product is completely false and un realistic as Internet, see my real speed test.

I Have never had to wait this long on hold to speak with someone.20 minutes so far, I am starting…read moreto believe there is no one there. I have been with US Cellular for over 30 years and I have these many issues. I have not even been able to switch over to T-Mobile yet. Which I do not believe I will. I will be switching to another carrier. I have never had issues in the store I was always treated polite and service was great. Not sure why it takes over 3hrs to get a new phone. 25 minutes and still on hold. Ridiculous. Jean Z

I needed a new phone with specific features which I needed help selecting the model with those…read moreoptions. It was too much trouble for Omar to look into over the two or three visits there when I paid my bill. He eventually copped an attitude on my third visit. So I went to the next closest store on 68th and Greenfield. That staff knew what would work for me immediately and I walked out 20 minutes later with an iPhone 13, and a great sounding JBL speaker I purchased on a whim as well. It was worth driving the extra mile and a half for knowledgeable and very friendly service. As a result that location on 68th and Greenfield got two sales and my money. Avoid this store on Lincoln at all costs

Worst customer service ever! Purchased our phones back in June of 2017. Told our bill would be…read morearound $200 per month with all the fees, taxes, etc. First bill was almost $400. I figured ok first bill might be high since the way billing worked but nope next months bill was $360. Called US Cellular and they said they can't understand why they would have ever told me that. After hours on the phone and speaking to many different departments they were able to get my bill down to under $200. Everything they told us in the store was a lie. We also purchased screen protectors that came with a lifetime warranty and free replacement. My 15 year old son went in to change his cracked and peeling screen protector for the first time (18 months later) and they said it would be $10. He called me because he wasn't sure what to do. I asked to talk to the guy, Eddy, and he told me nothing on our account said we purchased them. I said that I have had nothing but problems with that store from the beginning and they are liars. He said that he would replace one time but never again and I said don't worry because we wouldn't be back. After I hung up with him he told my son he was very disrespectful and he shouldn't have called his mom and that his mom should never act like that. Well I got one better for you Eddy, don't lie and people won't act like that. Save your money and find another reputable dealer to help you! Thank goodness US Cellular had great customer service.

I had a great experience with Cam at the Greenfield location. He listened to what I needed and…read morehelped me get a good deal on new phones and patiently got all my apps transferred and icons set back up on my screen. He was professional and personable and just overall wonderful to work with. C Parker

My mom decided it was time to switch from T-Mobile to Verizon. She gets terrible service at her…read morehome and we knew Verizon worked. As an adult who is still on a family plan, I made the transfer over with her. Had a great experience with their staff. Castevian was super helpful and very patient with my mom. He helped her set everything up, my phone transfer was pretty easy. We also had him put our screen protectors on because that doesn't look like a fun task. We'll see how the service goes now but the activation part was great.

Yesterday afternoon my phone screen went completely green on my iPhone. I did some Google searching…read moreto see where I could take it in to fix, and a prince range on what it would cost me. During my search I came across smart tech and went through the reviews and the photo gallery of previous work. I was very impressed, and I decided to send them an email. They got back to me within 10 minutes, and they were able to help me the following day. Ryan came to my office, I handed him my damaged phone and fixed it in under 15 minutes. I'm extremely satisfied with the quality of the repair. My phone looks brand new!

I want to start off by saying I don't usually write reviews, but this guy and I agreed on the best…read morequality screen replacement. However, I have reason to believe he gave me the second option, which is LCD if I remember correctly, while still charging me $200 for the "High quality screen." Be mindful of who you give your time and money to; never know who's real or who's scamming.

Very honest business and very helpful customer service! Great deals and inventory to select from. I…read morewould highly recommend this location and the employees are very hard working and friendly!

Would highly recommend this location. The staff knew what they were talking about and were…read moreextremely helpful!

Brandon was the ONLY employee in the store trying to help several customers at one time. Brandon…read morewas KIND PATIENT AND he helped my friend while helping another customer at the same time. Brandon is a good representative for T mobile. Thank you for your help!

I have been dealing with T-Mobile customer care, Tmobile in highland and this t mobile. I was told…read moreI could turn in my old phones at the store but when I got there was told it wasn't possible. Well enter Wendy. I don't know what magic powers she has but she was able to resolve this issue and take in my old Phones. I was so grateful!! Thank you Wendy!!