I found a bike I was interested in but I live out of state. Alana was my salesperson of contact who…read morewas very helpful throughout this process and even though I did not complete the purchase , she was very honest and professional, nice to see someone with morals these days, I'm sure being a Texan helps! So if you're in the market for a new or used motorcycle, make it a point to stop here first, outstanding personnel

Easy to find with plenty of parking. Every one we encountered were friendly, helpful, with very…read morepositive attitudes. They treated both shoppers and looky-loos with the same gusto. The store is bright, spotlessly clean, and well organized. Beautiful motorcycles and every bit of HD paraphernalia you can think of is sold here. Really has a nice time here.

Poor sales service...little did they know I walked in their door yesterday to buy a Polaris 500 or…read more550...the salesperson was so cocky I couldn't even deal with him he had no interest in wasting his time with me apparently...figured that was a good representation of what continual service I had to expect if I bought there...drove to silsbee Polaris outpost and made my purchase...their loss I guess...I guess they just think they are such a big organization everyone will just fall into their store...they forget there is still competition out there...and the competition won this time...

How Not to Buy a Goldwing…read more I tried to buy a Goldwing from this dealership. At first, everything seemed normal. I called around noon from CA and asked for some pictures. By 12:27pm Keeton sent me 4 pics. At 12:31 pm, I told him the pictures looked good and asked for one more showing the miles. At 12:35, I get a pic of the dashboard. At 12:41, I text Keeton that I want the bike and for him to call me. So, in less than 15 minutes after seeing the pictures, I am buying a Goldwing. So I thought. Keeton and I talked and after giving him my name, address, and email, he agreed to send me a purchase contract that night or the next day. That would be the last time I spoke to or heard from Keeton. From that moment on, Keeton did not respond to text messages or answer his cell or dealership line. I decided to give Dennis Sparks (Sales Manager) a call. To my surprise, Dennis told me the Goldwing sold 3 or 4 days BEFORE I first spoke to Keeton, yet Dennis asked me if I had put down a deposit on the bike. Wouldn't he know if Keeton had received a deposit? Don't all sales need to go through the sales manager? Dennis promised to look into how this whole mess could happen and call me back with an explanation. As if at this point, it really matters. Surprise, Dennis never called. So, 2 days later, I called Dennis and as luck has it, he was in a meeting at that very moment discussing ways Columbanus could avoid customers going through half of the buying process on bikes that were already sold. I told Dennis that I ran a Vin Data report the day AFTER I had agreed to purchase the Goldwing, while waiting for Keeton to send me the purchase contract. I just wanted more info about the bike I had already committed to purchasing and start a records history for my new bike. I told Dennis that the least Columbanus could do is to refund me the $14.95 I spent on a report for an already sold bike. Dennis said he would call me back after talking to management. Dennis called me back after he spoke with Mark Frey (COO) and said it was agreed that it was "my decision" to run the report so they didn't feel they should reimburse me. So, apparently, Dennis and Mark think customers actually "decide" to run reports on bikes that are already sold to other customers. As I write this, 6 days after I first spoke with Keeton, the "already sold" Goldwing is still listed on Cycle Trader for sale. If I understood Dennis correctly, the new owner hasn't signed the paperwork or picked up the bike yet. He says they can't remove the ad until it leaves the dealership. And by the way, their ad states in the title that the Goldwing has ABS but it doesn't. Worst "sales" experience ever. New Owners, New Experience says their website.

Rj called the insurance company and recieved payment prior to providing any service to the vehicle…read morewhich is illegal, he think cursed me when i asked about who he supposedly ordered the new transmission from, vehicle has been there from 01/08/2024, til today 03/18/2024, because im having a tow truck pick it up and will be filing a lawsuit on this buisness to recover all money paid.

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