Always get a receipt. This business is notorious for 'accidental' overcharges. Also, check all…read moreexpiration dates. Many items in the shelves are very expired.

Don't buy your gas here. Their gas has tons of water in it. Several customers bought gas here and…read morehad several thousands worth of damage to their vehicle. If you bought gas here they need to make it right and pay you for your repairs or be reported to Attorney General's Office and Ohio EPA.

This is the most amazing Kroger ever. Me and my friend Aiden Ross went in her because we needed…read morepotassium we were short and didn't have enough money and Mathew bought us bananas. He will get the coolest person ever award

Huge Kroger always packed with terrible parking. Annoying musicians playing to Karens drinking at…read morethe wine bar. They literally announce calls waiting for customer service at blasting volume every 10 seconds over the PA. You can't even think because it is so loud and annoying. You overpay for all your food. The carts are all janky. You scan your own items at checkout while some idiot stands there watching you and points out how you're not doing their job right. Wait for an eternity at the deli. Did I mention it's so crowded and Kaye's out weird that you will be running into people with your carts? Anxiety ridden consumerism at its worst. Use their pickup option instead and avoid this place!

This place is awesome! So convenient and friendly staff. Glad it's there! Good selection and the…read moredrive-through is fun.

Came here yesterday and the old guy in the drive thru was very very rude, I had 1.50$ off a pack of…read morecigarettes and I've been coming here since this place has opened and they have always taken it off, the old guy said he couldn't do it and the other workers that I know there do it the name of the store on the coupon is accepted he just didn't want to do it well he proceeded to use a loud tone when I asked if he would manually put it in and was trying to say he had a lot of customers, there was no one behind me, there was only 1 person who was just now walking in the store as I was leaving, I had my 3 month old daughter with me who was crying the whole time so obviously I couldn't go inside and he knew that as he heard her crying and gave me dirty looks about it. My bestfriend who was on the phone with me heard the whole thing and it upset her too. Not only is the old guy very rude to customers I felt like I was getting mom shamed. I honestly don't even ever want to go back there anymore even the lady in side was making up excuses for him. No one ever has a right to treat a young new mom the way he did and this store allows that it's disgusting. I asked a simple question and I was being so nice up until he proceeded to get loud with me because I asked a question nicely. Never had a problem with my coupons until yesterday at 2:00 pm when this old man was working the drive thru. A lot of the workers there know me I'm a daily costumer but I won't be back if that's how I'm going to be treated all he had to do was nicely say there's no way I can be able to scan it not blow up on me and basically yell at me

I come here regularly because it's near my home and is on my regular route to a lot of places. I do…read morelike their self-service coffee area. They have good kettle danishes (my husband's favorite). They have a decent selection of beverages. My biggest complaint is that this location typically doesn't have their Wednesday freebies stocked on the shelves or in the coolers, even at 6am. I got lucky once that they had the item behind the cash register, but that's a pain to remember to ask every time I don't see it on the shelf. I have gotten an affogato at their coolside area, which is tasty, but I think maybe they need to understand that drink isn't supposed to be 24 ounces of ice cream and espresso together. LOL.

Took the kids out for ice cream, And this location was the…read moreclosest since my usual store is being remodeled. A little family field trip. We walked up to the ice cream counter, and started looking over the flavors. The kid working there came out of the back room, looked away from us and spent ten minutes wiping the back counter, moving things around, shuffling papers, didn't say a word to us. And then returned to the back room. We looked at each other, laughed, and hopped back into the car to head a bit farther down the road to Graeter's ice cream. They'll be happy to take our money.

The company as a whole is awful. They charge holding and processing fees at pumps for amounts way…read morehigher than you purchased. This station is one of the worst at it. Never buy from shell, go anywhere else.

Gas is priced well, and if you purchase a car wash you can knock 20 more cents off a gallon. The…read morecar wash does a decent job. The only downside of this location is the logistics of the parking lot. Sharing a space with Popeyes and Dunkin Doughnuts (with a drive thru), there are a lot of cars going in all different directions and not a lot of space.

Today I was trying to use the pay with your phone feature to get price matching and set it wrong…read moreand needed to reset the pump. I grabbed some food and asked her to reset the pump. She rudely told me to hang up the pump. I told her I had and it said the pump was reserved. I then had some confusion over something a coupon said in the app. I went back out to the pump and it was set correctly and no gas came out of the pump. No gas came out of the pump on the other side either. I went back in and said they needed to release my money and she again said if I hang up the pump it should go back on my card. I then said that's not how it works and they needed to release the money because now I have to go somewhere else because how am I going to work a delivery job with no gas and if the pumps were broken they needed to not sell gas like they had when they had no gas last week. She then told me I HAD to leave the store for talking to her like that. Well, sorry not sorry, but how can you work selling a product you obviously have no clue about? This is both about a rude staff person and poor management and training!! I will try my hardest to avoid this gas station if at all possible.

Another years. Another lack of any management attention. Absolute dumpster fire of a business…read more Out of basic items. As always. Garbage everywhere on property. Staff working with infants behind counter. Not a safe place.

I've never had a bad experience here. The location is great, they've got a good selection of…read moreproducts in the store, and the people are always friendly! I don't get what the couple other low ratings are about because I've never had a problem with this gas station and I've come here for years. The people have always been cool and I always enjoy catching up with them. This is probably my go-to place to stop, in fact!

Super nice guy working the register. Spotted me a dollar and some change I was short and said make…read moresure you return the favor to someone else. Nice family running the business just trying to live the American dream and pay for their children's education. There are a few flaws to the place but nothing that would make me not to want to come here. I recommend them as a regular place for anyone who lives around there for the necessities without having to go to Kroger.

Horrible customer service. We went to get coffee in the store and after brewing 2 cups the machine…read morestarted vibrating. Delores (10+ years of customer service) yells over customers on the checkout line that we should stop using the machine. We explain that it JUST started. She continues to tell the other customers that its just common sense. When I get to the counter I tell her its not right for her to yell at us and she says well the machine is broken and there was a sign and YOU must have removed the sign. I was stunned!! There was another customer who used the machine as well and we had brewed one cup with no issues. Its one thing that she didn't want us to use the machine but its a whole other level that she 1) yelled, 2) over other customers, 3) continues to complain about our lack of common sense to other customers while we are in line, 4) accused me of removing the sign. All this and she still didn't have the urgency to go put the sign (that was no where is sight) back up. Delores you are rude and I wish you well.

Busy corner. Hard to exit. Price usually higher than others. Very popular.read more

Pretty much the only gas station for downtowners. There is a shell on Liberty that is sketchy as…read morehell (see review). The positives: - Reliable - Cheapest around. Kroger fuel points -- Heck yes! - Pay at the pump - Convenience. Get your groceries, get gas all in one swoop. Negative: - Kroger's parking lot is INSANE! Now that it is "Newport Pavillion" and there are a million big box stores here it is a little hard to navigate and people act like they have never driven a car before. For gas, this is really your only decent option...

5 stars for it being walking distance from my house and open 24 hours. Although, it's best to go…read moreduring off-hours due to all the business traffic and crazy Carothers Rd construction right now. Before they opened this, the only other Newport option was the shady/sketchy Speedway on 10th St. Tip: Get your gas after doing a big grocery trip so you can take advantage of those fuel points :)