I used the Thorntons app to purchase gas at 3233 Grand Ave, Waukegan, IL 60085. The app indicated I…read morewould receive $1 off per gallon, which led me to purchase more gas than planned. However, after completing the transaction, I received only $0.10 off. I showed the clerk the app's display, and we both took screenshots. The clerk said she would report the issue to her team leader and recommended I do the same. When I contacted the corporation, they explained that a system glitch caused the app to display the $1 discount in error. To address this, they offered compensation of $0.15 off. I explained that if the app displayed the amount, whether in error or not, it should be honored. According to their policy, they never made an award for that amount, and do not have to honor the price. I feel devalued as a customer and taken advantage of. They did offer to increase the award amount to $0.25, but still very dismissive of my concern. Given that we are in a crisis with the price of gas, the dismissive attitude was unappreciated.

Poor and VERY RUDE management and poor customer service and always have people bumming outsideread more

I was there today, and i paid $10.00 plus 5.99 for a car wash. Then I tried to put gas in my car,…read moreand I was not able to press the button. I kept trying and trying to press it, didn't work. So I went back to the cashier where I paid and told the manager (I think) that I was not able to press anything then the machine said "thanks for shopping with us!" But I didn't get any gas in at all. Then he said he would put in $5 for the different number section. So I went to put gas in but why did I get $5 when I paid for $10? After I went to get the car wash, I went back in again because maybe there was some misunderstanding. I told him maybe he misunderstood me and I misunderstood him since I'm hard of hearing. And he yelled at me saying that I owed him $5. I don't understand why I owed him $5 when I paid $10 and only got $5 worth of gas! I'm not happy with this especially with him yelling at me in front of other customers behind me. Very rude and I won't be coming back again.

Always Clean. Folks working here are nice. A little tight pulling in and out to pumps but there…read moreare 3 entrances and exits to get into and out of the lot. 2 off of Washington and one off the side street into the station. Air Pump here too. The only thing is, if you want a printed receipt, they OFTEN don't have receipt paper in the pumps, so you get the "see attendant" message.

Ever pay $4.29 for a pack of gum? Here you will. Worst gas station I've ever visited. Price is…read morealways at least 30% more than anywhere else within a 50 mile radius. Gas prices are always almost a dollar more, and don't get me started on tobacco. Stopped in last week to pick up a vape that had a $12.99 price tag on it, they rang me up for $22.99!!! Said the prices had just gone up that day.. yeah right. There's a Shell gas station 1 block north of here, GO THERE.

They are always 60 cents higher per gallon than the station down the street. Ridiculous!read more

Under New Management. Family owned that cares about providing Quality Gas at Fair prices in a…read moreSafe/Secure station. Sorry, No More Alcohol or Lottery. Alcoholics before hung out in the parking lot asking for Money then going next door and drinking until drunk in public. The New owners cleaned up the Station and added more lighting and are open 24/7. Support Waukegan Businesses like this Mobil Station.

I love to come in the evenings twitch always gives me a good price on my drinks and snacks. I never…read morepay full price for anything i buy there. She always lets me slide on cigars if i am short. She gives the homeless people free stuff. If you guys need a helping hand or short just go to her and she will let you get it for free or whatever you can give to her. Nice young lady.

The service is nice and they always have gas. Good value for in store items and gas. They also…read moreoffer a rewards program that comes in handy. Location is ideal- I go once a week.

Decent place to go through go there often employees are usually nice smile and friendly except for…read morethe one today August 25th 2024 at 8:30 in the morning not very friendly doesn't seem like she likes her job doesn't say good morning doesn't say nothing but oh well just because of One Bad Apple doesn't mean I won't stop going there

Customer service is poor Attendant was rude and unprofessional wearing a headset talking in another…read morelanguage while I was trying to pay for gas.

I bought a car-wash but when I punched the code, the door to the wash didn't open. Now the issue is…read morethat they don't issue a refund. The cashier says the owner has to authorize the refund. But the owner is rarely in the store. They do everything possible not to issue the refund. If you are an out of towner you are out of luck. I called many times, and made several trips to get the refund. Sometimes they hang up and sometimes they don't pick the telephone at all if they know you calling about a refund. After about ten calls and four trips, they gave me partial refund. Very unethical business.

There needs to be a NO STAR option. We stopped here after…read moreour late flight into Chicago for some snacks and beverages. We purchased chocolate donuts, lunchables, top ramen, and a few drinks. We popped a donut in our mouths on the way to our final destination and we immediately tasted something horrible. We spit it out and tried to look for an expiration date. We could not find one, then shined a light to the donuts. THEY WERE COMPLETELY COVERED IN MOLD! When we got home we checked the dates of everything else. The lunchables had stickers that were placed over the expiration date. We carefully peeled them off and not to our surprise, 8 MONTHS past the best by date. Even the top ramen was expired (you know that's old if ramen is expired) AVOID THIS PLACE AT ALL COSTS

worst place ever to go to never stop here for anything they are very rude and expensive. so if your…read moreever in waukegan in park city drive to sppedway or bp down the street way better service and prices !!!!!

Not much to say about a gas station. Usually they have the cheapest gas near my office. I enjoy the…read more"lattes" they have inside and for only $0.89, it can't be beat! The staff is always trying to push deals on you, but nothing that you can't politely decline and move on from. They are always friendly and tell me to have a nice day as I exit.

I really like Thornton's rewards on gas pump I don't buy…read moreallot from inside but do buy gas weekly there's Staff seems friendly when I do go in I like rewards free drinks and on other items they sell the vip rewards get discounts on gas 6 cents off pump price conveniently locates

On par for a circle k and what you would expect. Didn't use the bathrooms here so can't comment on…read morethe cleanliness. It's right off the highway and gas prices are a little higher than others. Over all good experience for a quick stop