I agree with the fast response but the customer service is awful. Rude and dismissive attitude. I…read moredon't understand why, but I can only assume it was because I wanted a quote (and he wanted to know if needed service or not). That was how far we got before HE hung up without saying bye, thank you, or let us know if we can help. I'm deciding to bypass this company just based on the his condescending tone and dismissive attitude. I rated a 2star to be fair since he did respond quickly. Update: After leaving a review about my experience with this company. I received a phone call from a completely different number (possibly the same guy) asking me to remove a review since I was not a customer. I assumed he was calling on behalf of another company since he said, they "locksmiths?" are a close-knit community and that he's asking me nicely to remove it (again, possibly the same guy). So, I go back to look at the messages and I notice a picture of the same guy for 2 different companies. Like, what type of scam is this? (Ok, more than likely the same guy) To be fair, this guy wasn't rude, he used please thank you and even told me to have a good day before WE ended the call. It was the type of conversation I wish we'd had the first go-around. Ha, go figure. I've attached a photo of both companies. (Ok, it's definitely the same guy) I want to reiterate that I am NOT a customer and I chose NOT to use their services and I won't use the clone company's services either. Good customer service doesn't start when money exchanges hands, it starts from the moment someone interacts with your business. The fact that I am not a customer doesn't negate your responsibility to treat me kind and with respect. Sir, I wish you the best moving forward.

HIGHLY RECOMMENDED!! Yan is the man! I over cranked the quick release on my Yakima / Thule / rocky…read moremount rack lock. Yan took the time to diagnose and gently assess the issue. This lock was extremely jammed due to my own user error. Within minutes Yan was able to get the lock back in working order. Feeling very luck right now!! After the lock was fixed he went around and sprayed pro-grade lubricant in the 11 other locks. Above and beyond! Very fair pricing for meeting us on a holiday (4th of July)!! He even gave us some great tips for our cycling trip in the U.P. What a great guy!!

These folks are fabulous! They are so personable, professional, and knowledgeable, you almost want…read moreto have problems so you can use them. Very comforting to know there are still friendly shops who care about their business. Don't hesitate to call them.

I can't say enough good things about Ames Locksmith. I had a lock on my building which wasn't…read moreopening, and I initially assumed it was just frozen. After a few warm days it became obvious that this was not the case. I called Ames and Ryan was at my building in less than an hour! He was able to diagnose the issue in just a few minutes, and it's working better than ever. He was also very thorough, making sure to ask if the building had a master key system which he should account for. I hope I don't need a locksmith again any time soon, but I will definitely call Ames if I do. By the way, they also offer locksmith services and key programming for cars. That could save you a lot of money by avoiding a tow to the dealership.

They were very flexible in helping me accomplish my emergency rekey from out of state. They respond…read morequickly and are very process oriented, which I love. Renee was a great help, and I feel pleased with what I paid for such excellent and expeditious service. Will definitely be using them again.

Professional and reliable. Slightly more expensive, but trust them...Won't let anyone else touch my…read morelocks.

Had a car that was setting for 2 years and we lost the programmable key . They arrived within half…read morean hour and 30 minutes later had the door open and the key programmed! Had a great price also. Couldn't ask for better service!

Lost our keys to our vehicle. Called 419 Lockout and they scheduled us to come out between 1:00pm…read moreand 2:00pm. By 4:00pm they hadn't showed up yet. My husband called and left a message. By 5:30pm they still hadn't called back. I called and they answered and said they were short staffed and must of just missed our ticket. Said they would call the technician and see where he was at and they would come out tonight still. They texted me at 6:00pm and said they can't come out today that it'll have to be the next day at 2:00pm. Very unprofessional and would not recommend.

He save me from the cold quick, fast and hurry and well mannered 10/10 would recommendread more

friendly, fast service . great prices . Came right out to get me in my locked car. would book again…read more!

Joe came out to do a new house re-key for us and helped us out big time. Not only that, he aided me…read morein troubleshooting ​some of the issues we were seeing with one of the doors and in the quick fix that needed done with it. Pricing was reasonable and I definitely will go with this crew again if and when the need would arise. ​

Joe came the day I called to change the locks I needed done. He was very kind, efficient, and…read moreaffordable. Highly recommend!

Came and got the job done in less than 30 minutes!! Did cost well over $100 which seemed like a bit…read moremuch but I do not know the market for locksmiths!

One star for my personal experience, one more out of deference for not trashing an independent…read morebusiness I did not actually have business with. Despite advertising emergency service, and calling well within posted "business hours", after more than 24 hours I still have not had any response. This was the case for all three local locksmiths I called on a Saturday. Access' website invites you to text for service, but you would only get replies w/in 24 hours, so clearly it's no help for emergencies and you will need to call. My mom had a doorknob fail on a kitchen door between her back door and the main part of the house. This locked her out entirely. She is injured and preparing for surgery Monday, so it was particularly concerning to have her stuck outside indefinitely. Ultimately, a friend was able to come by to remove the trim and get it open with a credit card for her. I moved to the state of Oregon 20 years ago, so my number is no longer a local area code. Despite calling for (and clearly noting) I needed help for a home in Toledo, perhaps this played a role? Or they could not come anytime soon and couldn't be bothered to just call to say as much? No idea. All I know is they not only did not have a prompt response, but I got no response whatsoever. Certainly can't get behind that. Hope you do better than we did if you're ever in a bind.