I'm from out of town, and I'd never been here before. The dryer at my hotel was broken so I had…read moreabout 25 lbs of wet clothes to dry. Though a bit complicated to get started, Claire greeted me when I walked in, and walked me through purchasing credits, choosing the right machine, and hooking up to wifi so I could work. She greeted everyone as they entered and checked on people while she cleaned the machines. A fantastic gal. This was the nicest and cleanest laundromat I've ever been in with clean, comfortable seating and lots of folding tables. They also have a wash and fold service that I'm sure to take advantage of in the future.

So clean and the friendly staff was very helpful. The machines are well kept also. Lots of clean…read morerolling baskets to use.

I rarely need dry cleaning services but this place made not want to get them ever again. after I…read moredropped my clothing off I had to go back twice to get my clothes. The first time I went to pick up my clothing was not ready, so they told me to come back. The second time I went to pick up the same clothes they said they could not find them..... how is that even possible? After all of that, I was told to understand and keep it moving. I paid almost 40 dollars for clothes that are not fixed the way I asked for, and that got lost in their store which took like more than a month to resolve. Would not recommend.

Friendly employees, quick turn around, great results!…read more The employee who I dropped some suits off with actually went above and beyond. My husband left his passport in one of the pockets, so she immediately called me to let me know she would lock it up until I could get there to pick it up. Thank goodness! We would have been in trouble if they didn't let us know they found it.

This tailor is excellent in terms of work ethic, price, and quality of work. He is very skilled and…read moredelivers exactly when he says he will or before. He does not over promise and under deliver. Rather the opposite. I highly recommend this tailor shop.

Stopped by to have a zipper repaired on my Northface Snowboard jacket today. Walked out with the…read morezipper tuned up (sewn to tighten, waxed, and repaired) free of charge and saving me 6 to 8 weeks waiting for Northface. Can't beat that kind of service. We'll be back for all our dry cleaning and tailoring needs.

This happened a few years ago. Two brand new dresses,(never worn) ,of mine went mysteriously…read moremissing. LacI did her absolute darnedest to try and figure out where they may have ended up but, to no avail. I was able to replace them thankfully and Laci reimbursed me. I was so touched by all Laci did I am forever grateful for the effort and kindness I was shown by her and her establishment. I am sorry this is posted so late I didn't know I could post a comment until today. So better late than never. Again, many thanks. e. Spencer

They RUINED a vintage dress of mine, and didn't compensate me at all! Cannot replace this dress,…read moreand I was charged for the cleaning fee! This place used to be good under the former owner. Now the place is shit.

The Adrian Jules guys recommended these cleaners and I'm glad I listened to them…read more Everyone is super friendly. They are also really up to date with technology, including their app that keeps track of order and notifies you when they are ready via app and text. They also have a kiosk for drop off and pick up available 24/7. I also believe they have pick up and drop off service to your home as well. Another plus is that they also have frequent coupons. So far they are my favorite dry cleaning experience in town.

This is the only place in this region of upstate NY area that does suede cleaning on site. Even if…read moreyou drive a good distance to get here, you'd still be getting better value than you would elsewhere (go ahead, get a few quotes). If I ever call with a question, i get a warm and pleasant response. Tip: don't expect to be in too much of a hurry when dropping off or picking up. Be a good human.

I needed a washing machine to finish a load that I had started in ours at home before it suddenly…read moredied. The attendant there, Josh, was amazing. He helped me buy a card to use on the machine and showed me how to put my already wet and apparently soap-soaked load in. Then, a few minutes after I had added too much additional soap, i walked outside to make a phone call. Josh noticed the error i had mad and he removed the excess liquid soap using a turkey baster. This corrected the problem and avoided a real mess. The laundromat is bright, clean, modern and obviously well run Talking to Josh, I learned that customers come from all parts of the county. I CAN SEE WHY.

Such wonderful people work here! My mom was getting a comforter washed for my son when we visited…read morewho has lots of allergies. She accidentally put too much soap in and the man working noticed it and HE offered to pay for it to be washed again so it would be completely clean. Lovely person and business. I would only consider going here for anything needing washing!

A couple of times a year I find myself at a laundromat. This may be because my machine is broken,…read moreor I'm traveling, or whatever the circumstances. No matter where or when, I seek out the cleanest and most reputable place to wash my clothes. I've been in some sketchy laundromats in my day. Sometimes it's sketchy people, sometimes it's sketchy machines that don't work right or are dirty inside leaving me to wish I could rewash my clothing elsewhere. Today is one of those days that I find myself at a laundromat. I am so grateful that MadeNew Laundry in Henrietta opened up. It's worth the little extra drive coming from Fairport to be in an environment that is truly kept immaculately clean and that I feel safe. On top of that, the machines are state of the art technology for washing without wear and tear on my clothes. They rinse and spin thoroughly and dry without cooking the fabric. I am very pleased by the outcome everything from my delicates to son's work pants. Upon walking in, I was given a friendly greeting by Jason who gave me a quick tour of how to get started with the payment system. You have a choice of purchasing a reloadable Laundry Card using either cash or credit card. Or you can download the Laundry Cat app and use a card or other electronic payment, like Apple Pay, and use the app as a virtual laundry card. I chose the Laundry Cat App. It's pretty nifty as it uses the WiFi to give you a status of the machines you have in use. It's easy to reload your account and it's easy to apply payment to a machine. Loading and starting up the machines was a cinch. Wash time is 30 mins or less. Dry time is 20 mins or less. The dryers are very efficient. All in all, it was an excellent experience for going to the laundromat.

Five stars for the absolute best laundromat experience I've had! From the moment I walked in, I was…read moreimpressed. The entire facility is spotless, clean, and modern, featuring all new, well-maintained equipment. It truly makes the chore of doing laundry feel less like work. Making it feel even less like work, maybe none at all, I used the wash and fold service. Prices were fair and turn around was quick. What truly sets this place apart is the impeccable customer service. The staff was incredibly nice and professional, handling everything efficiently and with a smile. I especially appreciated that the owner was present and actively involved in the daily operations, demonstrating a real commitment to quality control and customer satisfaction, and it was late at night too. Most importantly, they did an excellent job on the wash and fold. My clothes were perfectly clean, smelled fresh, and were crisply folded. This level of care and professionalism is rare. I highly, highly recommend Made New Laundry. They are efficient, professional, and deliver fantastic results.

Love the Fluff & Fold service here! Travel a lot to…read moreRochester dropping my clothes off before my appointments and then picking them up later in the day is such a blessing! Staff, especially the manager, are absolutely fantastic! Thank you all so much!

so they closed early locking me out from getting my laundry…read morefrom the dryer. it states open until 10 and by 9:26 I was locked out. Tried calling the number and no answer. I had my wash in before the 8:30 timeframe and it was in two dryers at 9 for 25 minutes I went at 9:26 and the door was locked.

I was visiting Rochester for a lengthy period of time, staying at a nearby hotel, and needed to…read moreclean my clothes. Thankfully, I found this laundromat. I had the best experience here of any laundromat I have used! Thanks!

This was no where close to "so fresh and clean" I went there sunday afternoon, the place was…read morebeyond packed, there were bags and bags and bags of laundry everywhere, dirty chairs...I left...people in the parking lot smoking pot, one guy inside drinking a malt liquor...I would not recommend this to anyone. Nastiest laundromat I have ever been to.