I brought in a top with a stuck zipper that I thought needed to be replaced. Fortunately, I received a call saying that the zipper had been unstuck and that it was fine. I picked up my top and they did not charge me. I appreciated this so much and will definitely continue to use this Julian's in the future. read more

They're listing on my iPhone maps said 6:30 pm. I got there at 6:03 pm and knocked and 2 girls ignored me as they walked by. I called and they answered at 6:04 and I said can I just drop off two things because I drove here, and it was 3 minutes after when I got there, and they said "no we cannot take any more drop offs for the day." The property looked gross and the customer service was crappy. Can you imagine how they treat their clothes? read more

Julian's Dry Cleaners - Don't go there. - Dry Cleaning Near Me - Rochester, New York

This place is super inconsistent. Sometimes my items are ready within a few days and other times it takes a week. Communication doesn't seem to be great. I've also gone in several times to see the tailor and they were not there. Prices on website do not match what they charge you in person. The phone number listed on Apple Maps also doesn't work, or they just do not answer the phone. read more

Using their wash and fold service. So happy with it! Clothes get picked up every Tuesday and are brought back every Friday. They are immaculately folded. This has saved me time and stress! I hope to do this for the rest of my life. read more

After reading fellow Yelpers' reviews, and a horrible series of incidents at United Dry Cleaners (whom is now owned by Julian's as I write this) I now come here for my clothes services. I religiously dry clean my work shirts and suits, and it's great to come in to a place like this. They have consistently took care of my clothes, are pleasant to deal with, doesn't break the bank, and always asks me how much starch I want. I've used their tailoring services which is limited compared to their dry cleaning, but is still satisfactory. Since their prices are so cheap compared to other places I've used, I don't need to look for coupons or debate about their use, thank God. Actually, I don't think they even distribute coupons because they are competitively priced. Though Julian's have taken over my old spot I still fear the same staff is there, so I will continue to visit here for my needs. I really have to reiterate how well the customer service is. I've seen people literally walk in, dump a hamper of clothes on them and walk out without so much of a word. Not cool at all. Unlike me, they didn't get pissed and maintained a professional demeanor even after the customer left. That really resonated with me and I'll keep supporting cool people like this. read more

My husband and I use Julian's Dry Cleaners for everything from dress shirts, to dresses & suits and even my wedding dress! They are amazing. They get all marks and stains out and are very timely. Highly recommend read more

every time I go there, I am pleased with theor service, and they are fast! Always satisfied With their prompt service.

Absolutely terrible! Brought in a "Dry Clean Only" down comforter to have well...dry cleaned. Was told that it would be ready same day by 4pm. Went in at 430pm and was told that it was "still in the dryer" and asked to come back in an hour. Ok...let's circle back to that "Dry Clean Only." Well the fine folks at Julian's tossed my down comforter into a washing machine and then right into a tumble dryer. Upon going back an hour later, I asked if I could speak to a supervisor and inquired as to what they would be wiling to do to fix this. Andrew told me that the supervisor would be in tomorrow and as far as what could be done, "I mean nothing really man...I mean it's already been done." So I had to pay $25 to get my improperly handled comforter out of Dry Cleaning Jail. Then I get home, take the comforter out of the bag and you guessed it! It's still wet! It gets better! The comforter has also been significantly shrunk and no longer properly fits my bed. So at the end of the day, I paid these idiots $25 to ruin a $200 item. This place is a total joke. read more

I rarely use a dry cleaner or alterations business but I needed a pair of pants taken in. I have also lived in the neighborhood so I wanted to support a local business. I gave specific instructions how much & where I wanted a pair of pants taken in. Instructions were not followed and the cost to do the alterations was more than what I paid for the pants. It also took a bit longer for me to get the pants back than I wanted. Now the pants are worthless to me because they took in the pants below the knee which I told them not to do. Very bad and unfortunate experience. read more

I took 2 shirts to Julian's drycleaner to be laundered and hung. One from a grandson and one mine that was very similar, just buttons on different sides. His is considered a shirt; mine is considered a blouse. His - $3.19. Mine $5.00+ Now I have to find a drycleaner!!! It is their right to set prices; my right to go elsewhere for unfair treatment. I wonder how many of their women clients know about this sexist policy? Julian's has been in business for years so if they know, they don't care if they are over charged. There are other very good dry cleaners around the city. Try one of them. read more

I dropped off a suit and my wife's dress to be dry cleaned. The suit came out fine. The dress has an attached bra. The bra part came back damaged, my wife was very upset. read more

It's hard to get too excited about dry cleaning, but my experience at Julian's was a vast improvement from my previous cleaner. They feature friendly staff and email/text updates and reminders about your orders. More recently, they sewed on a missing button for me at no additional charge. It's my new spot. read more

this was my first time using a dry cleaning service and it was on a suit that was a year old and I had only worn twice before this. I just wanted my suit to look extra crisp for a friends wedding. when I opened it there were holes everywhere at least two in the pants and two on the back of the jacket. when I took it in to complain all I got was multiple excuses like "oh those are moth holes" then it changed to "oh if you have food sitting on it for too long and get it dry cleaned that can put holes in the weakened material" I knew there were no holes in the jacket when I took it in so I just find it comical that they aren't willing to accept that their chemicals burnt holes into my suit. they weren't willing to cover the cost for the suit that cost me over $300 and all I got back was $18. will never use this company in future and wouldn't recommend anyone to go there. read more

Beware if you have a problem. I have been going to this dry cleaner for 10 years because it is convenient to my commute. The staff is friendly and in general the service and quality is good but... if you have a problem good luck getting any satisfaction from Joe the owner. I have now had two situations where they either lost an item or spotted a stain I did not ask to have done and created something worse. Joe has no concept of what customer service looks like when dealing with a long term customer who has spent thousands of $ over the years. It is always the customer's fault - the customer is always wrong and he wants to get out of the situation as cheaply as possible. Perhaps this is typical of all dry cleaners. read more

I needed my maid of honor dress shortened and they did a great job. The length ended up perfect. Would definitely recommend. Easy and efficient. read more

Julian's Dry Cleaners - Dry Cleaning Near Me - Rochester, New York

I spend about $300 a month on dry cleaning here i've had great service for years then one of my shirts got lost The owner said he went to the security footage and couldn't find the shirt but did see another shirt that didn't fit the description and I know for a fact since I go all the time he didn't go back far enough into the footage to see and he only reimbursed me for the cheaper shirt not the one that actually held any value My latest problem is I sent a hoodie there and it came back and you can tell it was exposed to high high heat damaging it. I don't know what is going on the service and quality here are used to be impeccable read more

With a wedding on Friday, and bad luck with a few tailors in the past, I was told to go to Ismail over at Julian's for a quick and reliable fix for my dress pants. I dropped them of Tuesday evening and was a little nervous knowing I needed 4 inches taken off the bottoms. By the time I got back into my car, I had a text thanking me for trusting them with my clothing. ABOUT 24 HOURS LATER I received another text that the pants were done and I could schedule a drop off or I could pick them up at my convenience. Now THIS is what I call service. The lovely lady at the front desk even asked me if I would like them dry cleaned as well. So Thursday morning I showed up and left with perfectly fitting CLEAN AND PRESSED dress pants. They have a customer for life. read more

Julian's is my go-to dry cleaner. Great customer service, not too expensive, and they take care of the delicate items I bring in. I don't have too many items that need dry cleaning on a regular basis. I always have them do my jackets each season (winter jacket, wool coats, peacoats, etc.) They've handled the wool coats perfectly and my winter jacket had a stain on it that they removed easily. Be sure to note if there's a spot that they might need to give extra care to as they'll mark it with red tape and spot treat it. I also brought my boyfriend's suit here, along with several dry-clean only dresses I own. I'll bring 2-4 items and it's rarely been over $50 for the items. They also cleaned my down comforter as well. read more

I have been using Julian's for pickup dry cleaning service for 15 years. They come to my office on Tuesdays and Fridays. I have been continually impressed by their service. They even came on New Year's Eve just to make sure I had whatever I needed for the night. That was very thoughtful and great service. I appreciate them very much. read more

Love the pick up and delivery service as well as the quality of cleaning. Stopped in today today to have a last minute pair of pants pressed for a trip. Pressed quickly while I waited. Very friendly staff. Thank you very much for being so accomating!! read more

I decided to come here to bring some shirts and a dress as a test place to see how I liked them after having a blah experience elsewhere. Right away I loved the location which is close to my apartment and I loved the hours - I can drop something off and pick up after my early workouts in the morning. I was impressed with the cleaning of my husband shirts and my dress so I decided we would keep trying this place out a bit. A few weeks later I pulled a dress out of my closet for a wedding and found a random long grey colored lined down the middle of the entire dress - I had and still have no idea what the heck this line was. I brought that and one of Adam's shirt that was graced with butter down the front to be cleaned. I was sure to take Breanna's advise and pointed out the stains to the woman working the register. She marked the spot on Adam's shirt and marked the entire front of my dress. She then told me that she would make a note that the shop will check it after the first cycle to make sure the stain came out and if it didn't they would try again. If after the 2nd time my dress didn't come clean they would call me. I checked my receipt later and it specified the stains on our items and everything - I was impressed. A few days later I went to get out stuff. They are no problems cleaning my dress or Adam's shirt. I brought our stuff back home and Adam was pretty impressed that both of our items were perfectly fine and completely clean. Adam has a few other shirts that other cleaners couldn't get clean and I will bring them here to see if they can work their magic on them. The price is kind of expensive but if they can clean mysterious things out and butter out of clothes no problem it is worth it - If Adam's $60.00 express shirt is not going in the trash because it has butter all over it I am happy. You also pay extra for stain removal so not every trip will be super expensive. Overall, I will continue to come here with my cleaning unless I find some other miracle maker who has the convenience this place offers me. they also do tailoring and I may bring a maxi dress I recently purchased so I can see how they do with tailoring. read more

These people are the best ever. Besides getting me my clothes same day. They called me to tell me I left cash in my pocket. More than most would make in a week.. love these people will recommend for life. read more

Needed a last minute repair to a hem on a pair of pants. Stoped in about an hour before close to see what they could do as I was on a tight schedule. Ishmael helped me out and was able to fix it within 15min. Great service will recommend them to friends. read more

When you're in the business of clothing - especially expensive clothing that requires dry cleaning, you would think they would hold their work to a higher standard (espcially at their prices!). My review is based solely on principle. I received my suit jacket back with a broken button. I can easily replace this, but the way the owner chose to handle the situation is unprofessional and unfortunate. Upon inquiring about replacing the buttons, I was told I could bring in my own purchased buttons and they would sew them on for free. When I asked about getting reimbursed for the cost (as this is not my fault) I was simply told this was not part of the policy (a policy I asked to see in writing - and oddly, doesn't even physically exist). I also asked if there was a copy of a document that I had signed waiving their responsibility for "casualties" such as buttons - that too, does not exist. When I asked the owner if he he would share with me how he would feel if he were in my shoes he beat around the bush, and stated he could not answer that. I ALL FOR SMALL BUSINESS OWNERS - but Julian's is an absolute exception for me. Needless to say, I will NOT be taking my business there again. read more

I recently had to dry clean two dress shirts that needed to be done within 24 hours. I tired another local cleaners who were unable to accommodate my requests. When I brought it to Julian's they had no problem with me needing next day service. The staff was very friendly and patient. I even had a few make-up and food stains on the shirts, they marked them on got them right out. I'll definitely be back and highly recommend them to all! Thanks for the great service! read more

Horrible service!! They lost a very expensive pottery barn blanket. I was told sorry nothing we can do we don't know where it is. The clerk said I could go look for it in the store or call the other stores. Seriously never again!! read more

After spending $25+ i saw someone shove a few disgusting pet beds in the machine i was using. I complained...i was told the person working didnt see any signs that said no pet beds (theyre posted on every machine) so the man didnt get reprimanded from the person working. So we opted to not dry our clothes there and took them home...where i emailed a formal complaint to the manager and still heard nothing back. Guess customers arent important to them. read more

I have always had a good experience here. Good location, good service. A bit pricey but good quality work.

Have been going to the Bayroad location for 7 years with no issues. Now twice Ive had the front collars of my white shirts slightly burned in most likely the ironing processs. Like other reviews I see the owner wants no responsibility. Terrible customer service with a small minded owner. read more